Overall very good selection here. Not much to complain about but it was okay. We've been…read moreto other places and this isn't bad nor wasn't good. Just a nice old average spot.

We really want to see this local spot thrive!…read more We stopped in around 2:30pm on a Saturday afternoon after spotting a sign for matcha soft serve -- it looked like a cool, inviting place. I'm also always on the lookout for great spots for a girls' night out, especially ones with a unique wine list and a vibe that welcomes conversation over a special (even expensive) bottle. There's a lot of potential here. The wine selection was interesting -- definitely not your typical grocery store picks -- and the Japanese sake selection stood out, which was a nice surprise. That said, our experience could have been much better. When we walked in, it wasn't clear what the concept of the space was: a wine shop? Cheese store? Soft serve bar? Wine tasting room? A little clarity or signage could help. More importantly, there was no greeting at all. Three staff members were visible -- one talking to guests at the bar, the other two chatting with each other. Despite us walking around for a solid five minutes, no one made eye contact, acknowledged us, or offered a welcome. That lack of basic hospitality unfortunately left a negative impression. At any place that depends on customer interest -- be it a restaurant, wine bar, shop, or tasting room -- hospitality is everything. A simple hello, eye contact, or "let us know if you have any questions" goes a long way. Even better would have been a brief introduction to the wine program, the soft serve, or how tastings work. Unfortunately, we ended up leaving without the matcha soft serve or a bottle of wine -- and both were things we came in specifically to try and purchase. We didn't even get noticed, as if we never came through the doors. We genuinely want this business to do well. If the staff can be trained to lead with warmth and curiosity, we believe people will not only return but also tell their friends -- just like we would have. That kind of word-of-mouth builds loyal followings, especially in local neighborhoods. We hope to come back soon and see those small but essential improvements. You've got something special here -- now just add the welcome.

Dear All: First off,…read more I wanted to thank Ray and his wife (the owners) for all the hard work, kindness and truly wonderful people they are to have in the community. They not only work morning to night, but they have dedicated their lives to being a staple and one the most reliable stores around in all the neighboring cities. Day in and day out they have the highest respect for their customers and welcome each and every individual into their store with love as if they are welcoming someone into their own home. If there ever is a choice to pick which store to shop at or which delivery service app (fees are SO high) to order from, our family will ALWAYS make it a point to support the local "Mom-n-Pop Shops" because of how much happiness and kind human beings Ray and his wife (the owners) are towards the community. Again, I cannot convey enough how much our family appreciates Ray and his wife for running this staple business within the wonderful community. If you have read this far, thank you so much for your time and consideration to allow Ray and his wife to be your "go-to" store. Sincerely,

Was asking (politely) about the 50% upcharge when you buy with a card and this dude came running…read moreout of the back room screaming obscenities in a super aggressive and unfortunate way. From zero to "get the f*** out of here". Obviously that's exactly what I did and not coming back to this relic. I think it's about time this guy got out of the customer service business

I was only in to check out the bourbon. They have some good bottles, but crazy secondary pricing…read more Friendly service.

I have a scratcher problem. On the way back to the car from dinner, a friend suggested we buy some…read moretickets. We got here on Thursday, February 24th around 10:15pm. I don't have any go to scratchers, so we just picked a few by looking at the numbers. The cashier was super sweet and patient as we weren't quite sure which ones we wanted. Purchasing them was easy and it was a quick transaction. Unfortunately, we did not win, but its always fun to play, right?

Date: Thursday, July 24th, 2025 Time: around 10:15pm…read moreWhy: Scratchers After dinner, my friend and I decided to go grab some scratchers. We were in Redwood City and this was on the way home to SF. Based on my pic, they had 24 options, with only one being out. If memory serves, their variety ran from $1 to $20, with maybe a $30 one? I can't recall, but we got a variety between $5 and $20 each. Purchasing was fast and easy. Can't say much about buying anything else here, but a fine stop if you're looking to play the California Lottery. REVIEW #3824

Love this place! The best deals for liquor and always great service. Tons of snacks and…read morebeverages...lotto tickets what more could you ask for

Great selection of wine and spirits, friendly staff, and easy to find what I needed here!read more

We were in a hurry to pick up some items as an emergency for dinner party that needed more "stuff"…read more. Called up the store around 8:20 pm, found out they close at 9 pm and jumped into the car to get there at 8:45 pm. First walked in... no greeting but , "we are closing in 15 minutes." At the aisle , I quickly gathered what I needed since I was there earlier in the day while Katrina came by reminded me twice that BevMo is closing by 9 pm and I need to ring you up . "Yes, I know " At 8:52 at cash register... Man says I needed to wait for Katrina to ring me up . 8:55 pm Katrina says: "You need to get to me before because I don't need to be ringing you up before closing. You should come earlier in the day . You should come back tomorrow . You should come back another day etc.." Btw, I was helping her organize my purchases on the counter to get rung up, bagging my stuff etc.. With all that talking from her, I still got out at 9:02. Some other customers behind me also needed to be rung up. Not happy. I never had such bad customer service. Upper management should take a close look at their staff. If there are people in the store shopping before 9 pm closing hours, they should be able to finish their purchase and not be harassed when they are trying to pay. They should not be told to "come back tomorrow " etc... Wow...

Some stores sell bottles. Some stores build relationships…read more I've been shopping with this family for more than 30 years, and Once Upon a Bottle is one of those places where you're greeted like a regular, not a transaction. The store is clean and organized, and it carries a great selection of wine, beer, and spirits, ranging from everyday favorites to allocated bottles. What I appreciate most is that they don't play the "museum pricing" game. I've found sought-after bottles here with surprisingly reasonable markups, even though other stores treat them like display pieces. It's the kind of neighborhood business that's becoming harder to find. Good people, fair prices, quality products, and a genuine connection to the community. Always worth the stop.

He is racist he kicked out me and my hispanic friends for trying to get drinks and he even said he…read morewas going to call the cops