We technically can't even rate it 1 star. We waited 15 minutes to be seated and once we got to our table we continued to wait 15-20 more minutes for no one to show up to our table. They were not busy there were a couple tables around us being attended to but whoever our server was they decided they didn't want to take care of our table so we walked out! We won't be back! read more

Although it was very busy since I waited over 30 minutes before getting a table for a group of 3, the food was reasonably priced for the large portion sizes. I wish the chicken fried steak was a bit more tender but it was fine. The mashed potatoes and the cole slaw were decent. The chocolate cake and ice cream was just as what I expected from a chain restaurant, which is no-frills and typical. The fries were well-seasoned and crispy. read more

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The service here is always great it seems it's a little slow and food coming but they're always busy and I enjoy visiting with the people I'm with I'm not here just to stuff my face and make a run for it. it's a great atmosphere and the overall service is great the food is even better I've never been disappointed and the prices are really reasonable read more

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I am very disappointed with my recent order. The pickup order did not include utensils, plates, salt, or pepper. Additionally, the salad was missing the honey mustard dressing, and the croissant was cold. I hope these issues can be addressed to improve the experience for future orders. read more

Ordered blackened white fish and was given salmon. They brought me out salmon that had multiple bones in it, and I did not discover it until I started chewing something hard. I then ask for the manager. The manager was condescending and dismissive of potential harm that bones in fish could have caused. despite the manager admitting that salmon should not have had bones in it. She did not want to take the salmon off the ticket and said that she had a business to run. The manager also insisted that I leave my entire meal as a condition to taking anything off the ticket. The managers attitude was confusing, especially after admitting that it was the restaurants fault that not only did they bring out the wrong meat, but they brought out salmon with multiple bones in it that could have sent someone to the emergency room. read more

My appetizers were cold.. my food had hair it in.. kind of wish I had taken a picture before I had the server replace the dish. I hate posting a negative review but this restaurant (which use to be a staple in our books) has gone soooo downhill. And the replacement dish took so long that we didn't even feel hungry anymore. Just disgusted.. Don't come here if: 1. You don't want to wait 15+ minutes after being seated to be addressed. 2. You don't want to wait 45+ minutes for appetizer. 3. You don't want hair in your food. Note: None of this was our poor servers fault. I just feel the kitchen staff could've done better. read more

Order# 2601102028031331. Had the combo med well steak and chicken tenders with loaded baked potato. This is the worst steak i have ever had. The steak was well over cooked tough and tasted very old. The chicken tenders and potato were edible but nothing close to make up for that terrible steak. I would never recommend this place and saying "Scratch Kitchen" is a bald face lie. read more

Food: Delicious and flavorful! Service: Good. The soda and waters were refilled adequately! Ambiance: Casual yet elegant. read more

my vegetables were cheap and microwaved..no flavor. salad most rind.uneatable. service was lacking! tennis ball sized microwave potato. Wouldn't eat there again if it was free!! doesn't even deserve 1 star! read more

This by far is one of the nastiest meals I have ever attempted to eat. The broccoli taste like it wasn't washed and for some reason my croissant is drenched in butter and soggy. When I called, the manager said that "they wash the broccoli when they portion it out", but how do you as a manager know that is happening each time? It definitely didn't happen this time. You got your money and the trash got a free meal. read more

We have been there several times and have never been disappointed. The food is delicious. I always order the Monte Crisco. I keep thinking I'm going to order something different but I just can't get away from it. The friends we were with ordered the chicken pot pie and he said it's the best one he's ever had at a restaurant and he's 80. The croissants that they bring you at the first are wonderful. I could just go in and sit and eat those. The service was great. The restaurant was clean. We didn't have to wait. Everybody was friendly. I can't recommend it enough. read more

I will go with three stars - My chicken strips didn't have a lot of meat (had a LOT of breading on them, I don't know how they get that much to stick). My mom's roasted chicken as very dry and she was unable to eat even half of it. Dad's ribs were too difficult for him to eat. I think Mom ordered cheese bites but we never received them (and she didn't want to stress anyone out and nobody asked). Seems like there were a lot of teens on duty or some of them were on lunch break(?). NICE - croissant rolls were amazing! Mashed potatoes were good. Ambiance- nice decore and pleasant atmosphere. read more

Took a larger party in to celebrate a birthday. Got seated, after 20 minutes or so had to try and find somebody to see if we had a server. A manager came out to inform us someone would be with us shortly, watched people seated after us get service. Waited another 10 minutes or so. Finally said forget it and got up and left. It will be a very long time before we go back if ever. Very disappointing, we usually get good service and food here. read more

Service worse than terrible. Sat over 15 minutes just to be acknowledged as present at or table. Noticed other customers looking around for servers. Management needs to hire more help even if you have to pay more. read more

My husband order the Ribeye and I ordered Cajun noodles with chicken and shrimp. They didnt give me enough shrimp so the waitress had them cook me more. I never got the shrimp. The cook gave it away . The whole meal just wasnt that good, it was mostly noodles for a $15.00 meal. Not worth it all all. My husband's steak was disgusting. It almost tasted spoiled. I couldn't finish chewing it. Had to spit it out. It didnt have flavor at at. The manager did give us a discount on the steak. This was our first time coming and we were disappointing. We did like the croissants though. read more

We had a great time on the drive there! Then we walked in and it smelled sour, and the queso came out nice and hard! Oh, and I also got hospitalized because the 4 day old meatloaf gave me food poisoning! I've had to be within arms reach of a toilet for the last 3 days and have sweat 9 gallons of water. A supposed to be nice dinner turned into a 400 dollar emergency room visit and an IV!! read more

workers were very rude they were making fun of me and staring and laughing and made me feel very uncomfortable

Sometimes the wait staff can be a little slow and sometimes the food takes awhile but the food is so good it's always worth it. I am almost always able to sit by the fish tank and overall I love the atmosphere. I've been eating here for nearly 2 decades and I'll never get tired of it. read more

We won't go back again! We tried it once when it first opened and got terrible service and cold food. I don't know why I thought it would be any better so many years later. Took too long to be seated when we were the only ones waiting. They didn't even have a hostess at the front of the house. Once we finally got seated, it took 15 minutes and we were done waiting. WE DIDNT EVEN GET TO ORDER read more

After being seated, it took at least 10 minutes for a server to come to the table. When we did get to order, our meal came before our salad. Our salad did not come until after we finished the meal. Our drinks from the bar came after we have already finished our meal and salad after begging for them. The managing partner Mike Bandy could have cared less. The whole experience was frustrating which is disappointing because I am a huge fan of Cheddars but will never go back to the one in Wichita read more

We ordered the chicken fried steak. It was horrible. It was so tough we couldn't even cut through it with a real knife. Although it was beautifully breaded it hadn't been cooked long enough and the toast underneath it was burnt. We won't be ordering it again. A waste of money. Do better! read more

The steak was incredibly bland and dry. The fries were also very salty. The service was slower than expected. The ambiance was bad.

I came here after a soccer game looking for some delicious, filling food. And I wasn't disappointed! The food was amazing! Think Cracker Barrel-type food with an Olive Garden-type feel. Our server was friendly and served us well. For a large group coming at 4:00, the wait was half an hour, and for a group of 3 coming at the same time, the wait was about 15 minutes. I would totally recommend trying Cheddar's out! Side note, the hot fudge cake was moist and scrumptious. The cherry-on-top of an amazing meal. read more

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Food not as good, short and untrained staff, lack of adequate management, it has really declined over the years.

Yoooo shiT was dog water, wurst chicken pot pie that has been lowered onto this tounge fr on god. Waitress took 30 mins to get it on the table too, it tasted like a homeless persons vomit on crip. Singed the O. G. read more

I almost NEVER leave reviews but the customer service at this location was SO terrible that I will NEVER come back, and will let everyone I can can know to avoid this location. We called a day in advance to let the restaurant know we had a group of 15 coming to celebrate my 40th birthday the following evening. They informed us that reservations are not available but that they have a waitlist system and recommended joining that about 45 minutes before the party. Tonight my husband called about 45 min before our arrival to let them know we would be coming. The person who answered the phone asked what time and said "okay, just check in when you get here," leaving us under the impression we were on the waitlist. We checked in at arrival and they let us know that several large parties arrived before us and it would be a significant wait. We I asked about our call ahead, they told us "that didn't count, because you have to be here to join the waitlist" (which by the way makes no sense because you can join the waitlist online supposedly). Frustrated but resigned to the fact, I did let the hostess (Joanne) know that they may want to let the person answering the phone know that they should make this fact know when we called ahead. We could have sent someone over 30 minutes before and have them already waiting had we known we weren't on the waitlist but we were not given that impression whatsoever. We had young children in the party, which makes waiting for long periods of time already very difficult, combined with the fact that it was later in the evening. Joanne proceeded to shake her head at me and in a very snarky way reply "yeah, I'll be sure to do that." SO RUDE. Because the wait was so significant some of our party members ended up having to leave. I am just so frustrated that a fun night out was ruined by poor communication and an extremely rude host. We haven't even sat down to eat yet (at this point, I'm fairly sure it's been longer than we were even quoted) and honestly if we could get in somewhere else on this short of notice, we would just leave but at this point we've already waited so long, but I guess we will just stick it out. Also, the floor is filthy, trash everywhere, and food in areas where food is not even being served. read more

Went there with Family from out of town on Sunday, May 21, 2023, and wound up leaving before even ordering any food. Why? Because the restaurant and the bathrooms were filthy, plain and simple. Had to even asked for the trashed floor near our table to be cleaned up, only to be met with an employee who was angry because he had to clean the trashed floor. In short, who would want to order food, much less eat in such an environment? Hence, goodbye Cheddar's, permanently. read more

Cheddars has really gone down hill. We gave them another try last night after having not eaten here in a few years. Our last time eating here was mediocre, but this was so much worse. To start off the hostess was going to seat our small party of three including a toddler in the bar when there was ample seating elsewhere in the restaurant. Next one of our sides was incorrect when our food was brought out and we also didn't receive our salads before our main course. Our salads were finally brought out with browning lettuce that you definitely wouldn't see in the grocery store for sale. My cheese fries looked and tasted like like they had been microwaved for about 5 min. They were one solid mass of hard cheese and tough to chew. Finally my husband received his correct side dish when we were wanting to leave. To top it all off, while sitting there trying to salvage our meal we were asked to get up from our table, because someone behind us in the booth had dropped their phone?? There was no apology, comp or anything on our meal despite mistake after mistake. Why would anyone eat here?? read more

The chicken pot pie is da'bomb! Enjoyed the fresh salad dressing and made from scratch meals. Everyone tried something different, no complaints other than bring your stretchy pants! read more

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It seems as though Cheddars is using more than necessary batter on their chicken fried steaks & chicken fried chicken, even shrimp & just about anything fried making the crust much too hard & tasteless. "Less is more." The service is very good & the cleanliness of the restaurant is acceptable. read more

Took almost hour to get food, it had been a while since at cheddars, thought we'd give it try, won't be back

The food here like the chicken pot pie, cheese bites, and the potato soup with cheese and bacon bits on top make this place a great birthday choice! Thanks! read more

We came here to Celebrate 2 birthdays and an Anniversary. We made a reservation the night before and when we got there we had to wait to be seated because they weren't prepared for us or have our table ready. The waitress was very nice and accommodating. She seemed a little overwhelmed but stayed up on keeping an eye on us and if we needed anything. The food was decent. The baked potato was hard and didnt taste right but the rest of the food was great. The potato soup was delicious and the pot pie was very filling. They brought out 2 deserts for our celebrations which was nice. We had a good time. The only thing I would change is the Hostesses could have communicated a little better. We just sat there and waited as they sat and talked until we had to ask what was holding things up. read more

Whoa! This restaurant is sooo loud! This meal was actually alright, but overall, I find even the name insulting: Cheddar's Scratch Kitchen. In what way are they scratch? Did they take a package of fresh spinach and the dip they served me? Uh, no! Did they freshly fry the tortilla chips and serve them to me warm? Ditto. In other words, using the term scratch in their name is simply a lie or an advertising ploy to make people think they are eating healthier than they really are. On the flip side, my spinach dip was yummy. It was almost 1400 calories but it was still yummy. And the service was good. read more

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The service for this place has gone downhill terribly. We had out of town guests who were in a hurry to get on the road for a long trip. The server was sullen, angry, completely careless and totally ineptIt took almost an hour for him to take our order and 2 hours for food to come. Told us to pay on the kiosk, which didn't work, gave us someone else's kiosk who had played games, so we were charged for someone else's games and when I told him about it, he threw cash at me. We complained to the hostess at the front counter how miserably we were treated, hoping she would get a manager, but she didn't care at all. From reading reviews, this is most likely commonplace nowadays. Management: take note and forevermore do something! read more

Food's not bad, staffing has been a little weird the last few times, but ultimately I'm giving three stars because of the complete Cheddar's Scratch Kitchen experience, includes digestion. We had a party of four sat at a table barely big enough for a party of four and the electronic babysitter took up too much space so we moved it to give ourselves, and our plates room. Our server walks up, "Where's the computer?" Flat, honestly kinda rude tone, mostly kinda silly. Whatever. We point out how we moved it in plain sight but off the table, and she puts it back on the table...just so we can move it when appetizers come. We get our food and it's pretty good...the first time I ate it. I have never had this happen at Cheddar's in the past, and this isn't a normal occurrence, but apparently something changed recently. I ate the country fried chicken, as is described with green beans and mashed potatoes. Nbd, I can't count how many times I've had this dish in my life. The absolute worst acid reflux I have ever had. I woke up in the middle of the night, not with heartburn, oh no, straight up stomach acid trying to escape my mouth. It was awful. Tums and other antacids couldn't touch it. All over six ounces of fried chicken and some potatoes...10/10 don't recommend until they tweak that frier oil. read more

First time here and was not the best experience. They did not have most things on the menu that we wanted to order, but luckily our waitress was very kind and always tried to update us on everything and managed to get some of the food off our ticket. Another downside is that some of our food was very salty and did not taste too good. Probably just came on a bad day, and may not typically be this bad, but we probably won't be returning. read more

Stopped in here while on the road for work in Kansas and it was pretty good. I had great service at the bar and they had a really good craft wheat beer on tap which was great! I ordered the white fish dinner and it came out quick and it was delicious, with very generous portions. I would definitely recommend this place. read more

Food is pretty good, but the service is always hit & miss when I go. Not too long of a wait normally. I think I've only waited 15 minutes or so at most. read more

Wonderful service, the ribs are to die for, great drinks, very fancy nice restaurant, and a very friendly environment. 10 out of 10! Get fresh honey butter croissants within 5 minutes of sitting down! Our server did wonderful to check on us and refill our drinks when he saw they were getting low, and great portions, you will not go home hungry and you'll have leftovers! read more