First off the food here is always consistent great we come here about once a month abs everytime it's fantastic. The service is always the worst part with servers managing to many things and it shows not their fault they are nice when you get someone's time. Love the layout and the cute fish swimming around is a nice touch the lighting is perfect and very relaxing. read more

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The hostess was going to sit us at a booth and I asked can we please sit at a table and she said, I don't know and she made us stand there while she wandered off and found somebody to ask permission if we could sit at a table I find that strange read more

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Came in at 3:30 on September 22nd for my wife's birthday, the one place she wanted to go, her first time there. We sat for 10 minutes with no drinks, no service. Got up and left and no one said anything, not even a host at the host stand. This place used to be good not sure when it went downhill. We will not be back. read more

NEW EXPERIENCE: Horrible experience & horrible food on Sunday 3/8/26 before noon. Arrived around 11:30 when few people were there so we don't understand why it was necessary to seat us in the back of the place in the "sauna room". It had to be at least 75 degrees if not 80 in there and we passed many many empty tables and booths. (Hostess promised to turn air on. Did not. They did turn on air finally after 10-15 minutes, and many other complaints, and moved us when we asked.) Ordered 2 teas with lemon - rec'd no lemon (till asked again) and very little ice. Husband's glass left empty 5-10 minutes. Next, I was disappointed to be told I couldn't have the vegetarian Rueben sandwich (on the online menu but not on in-house restaurant menu tho it contains simple, in-house ingredients. Waiter just said no and didn't check with kitchen.) Husband ordered bone-in rib-eye steak - tasted charred on outside tho it was cooked correctly at medium on inside. Seasoning on it didn't cover up the char taste. I settled for a chicken salad (lettuce with pecans and grilled chicken pieces with honey mustard dressing) but the chicken wasn't tender, tasty or fresh tasting. Lastly, the whole place was disgusting with sticky tables, floors, etc. and restroom was so bad, husband nearly slipped. (Noticed they have a 91 health score - incredible. Did they pay them off?) We're great tippers for great service and food. Too bad. We wont be back - unless management changes. Until then, wouldn't eat here again for free. read more

Best part of the visit: our server could not have been nicer. thankful for that. The food: oh my goodness. So as many report, the food appears premade heated, and played as- is at many "casual" restaurants. The saddest thing about the food was Im pretty sure it was all made "correctly", it just was not fresh, had no taste, or tasted "off". Bacon cheese Burger: saddest part of the meal. A meat hockey puck with premade grill marks. Not sure it even touched a grill. Served lukewarm. No juice, no fat, no flavor. Daughter had lemon pepper grilled fish. It was ok. A microwave tv dinner could approximate it well enough. Wife had pineapple chicken and shrimp. Chicken was oddly firm -- was probably already cooked in a bag. Dessert: can't mess that up right? So the famous Cookie Monster was the whole reason we went. Sigh. the cookie was cold. I suppose they don't bake them to order anymore? Daughter wanted carrot cake. Can't mess that up right? It was a kind of cake. It tasted mildly of carrot? maybe? Oddest part: this gross cold Caramel sauce that tasted nothing like carrot cake--just sweet sauce. "Scratch" kitchen doesn't mean made from scratch, obviously. Save your money. Grill or fry a burger. Get some carrot cake from Publix. Yes, I don't feel well lol. Edit: $75 after tip. Pretty unhappy. I am seriously concerned food was not even brought to safe serving temp. For the sake of your customers, if you're going to plop down heat and serve "food" at least heat it sufficiently so we don't get sick. read more

I can't express my disappointment with the management at this location. The servers are receiving absolutely zero back up from their supervisors and it shows. Our plates were never cleared. The servers would be over sat and didn't get any help. Sides came out at different times than the entree. Just a really disappointing experience and ownership needs to step in and make some changes to make this a less disappointing experience for those who will come after us. read more

Making a comeback with this location. Not the best vibes (empty, etc.), but that is my personal taste. Wonderful salmon, onion rings, chicken tenders. Friendly service. Excited to try more! I would give it more stars but I remember how it was on fire pre 2010. read more

Whoever owns this restaurant should be ashamed of themselves. We had to wait about 10 minutes before someone even came to acknowledge we were there. They were very understaffed. The food was really bad. I had the chicken fried steak with mashed potatoes and green beans. The green beans tasted like a dessert; They were so sweet. The mashed potatoes didn't even taste like mashed potatoes and a chicken fried steak was not real good. Our spinach dip appetizer came out and it was cold. I will not be back to this place. read more

Food is mediocre, atmosphere is too. The restaurant has gone even further down since the last MP left. Servers were great.

The service was fine. Everyone working was very pleasant. The food,however, was sub par. Overcooked steak, the deep fried foods were very, very oily/greasy. The best thing that I ordered was a glass of water. I hope they improve. read more

I really hate giving bad ratings but WHEW. This place is struggling. Upon entering we waited about 2 minutes before a worker noticed us there and came to seat us. The restaurant was not full whatsoever which makes sense because we came for Friday lunch. However, when I sat service was SLOW? Wow. Took about 7 mins for them to come and take our drink order and about 5 mins to actually get drinks. I normally wouldn't find this a problem, but the sever for our table was so unfriendly. He rolled his eyes when we asked questions about the menu and made us feel like we were wasting HIS time. Appetizers took quite a while to come out (Wisconsin cheese bites) and they were not fresh. No satisfying cheese-pull because they just weren't hot. Also took quite a while for the main entrees to come and the flavors were nothing to write home about. But you know what DIDN'T take long to come?? The CHECK. He brought our check literally RIGHT AFTER we started eating, unprompted. Who does that?? This made us feel like he was rushing us even though we had been there for over an hour and just got our meals. He even demonstrated how to pay using the little machine on the table...while we are still eating and chatting so we had to pause our conversations to listen to his rushed presentation... Then of course once we paid and were ready to go...no to-go boxes were brought so we had to flag him down to ask for some. Just NOT a pleasant experience. Will not return. read more

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We had the worst experience here. My mother's food was horrible. The Alfredo was greasy and didn't have sauce like it had been reheated. They sprinkled cheese on top. All three of our drink glasses were disgusting . Do not come here. I'm pregnant and if I get sick I will be very upset . read more

Cheddar's Scratch Kitchen - We had a horrible experience at this restaurant . All 3 of our glasses looked like this and had a film floating on it. - American Near Me - Huntsville, Alabama

Went last. night with the family. Took forever for someone to take our order. Then it took forever for them to bring our our order. I"m sure we waited about an hour to get our food.Food was ok but not great. I won't be going back there. read more

Had a birthday celebration for 10 today. Reserved a table for 10, 2 weeks in advance. Came in and they did not have a table for 10 although they told us they would. And the greeter girl was an absolute uncaring douchebag despite us.being sweet about their mistake. What a miserable place. And the food blows too Update: we told the manager about our reservation AFTER they sat another table of 10 after ours.... Not only did he not apologize but he never even got back to us with any answer. By the way we reserved it with a female manager who was there during lunch time during the week... she seemed much better than the weekend manager read more

We couldn't get a drink in the bar after 25 minutes and after trying to order from the bartender who said she would check whose station we were in. She literally ignored us for 20 min. I asked a busboy when we arrived if we could order a drink while waiting for our table and sit at a table in the bar and he said sure. We finally left. Service is awful. Don't recommend. Staff was too busy having their own good time. read more

Went here a couple of weeks ago. Literally the filthiest restaurant I have ever been too. Floors were so greasy I was concerned my Mom might slip and break a hip on the tile floor. We arrived after the main dinner hour and there were a lot of still dirty tables. We had to wait while our table was cleaned but still had to clean off all the grease of the seats before we sat down. We waited an hour for very average food and one drink never arrived. My daughter mentioned that she and her husband used to drive all the way from South Huntsville just to have dinner there. Obviously a LOT has changed since then. No chance I will ever go back. read more

The host Ryder was utmost rude when i came in to eat. I asked if there was a kids menu available to which he made a really rude remark too. It felt like he did not want to be at work at all. read more

Was served inedible ribs. I tried for 15 minutes to summon the elusive waitress before I got a manager. Then waitress was clearly upset I complained to the manager after she failed to make herself available. We're just going to take a LONG break from here. Not worth it for the low quality service and food. read more

Amazing food, especially the rolls! Not a fancy place or menu but everything our party of 7 had was perfectly cooked and served hot. Staff was friendly and attentive. read more

Honestly the food was awful. I order an appetizer, entrée, and dessert and can not say one thing was good. The service was pretty slow for how empty it was there but our waitress was very nice. The environment was fine. It was very kid friendly and it wasn't too loud. Honestly I would say whoever made the food needs to be retrained because I will never go to another cheddars. The food looked like it was microwaved and gave to us. Also they don't give senior or military discounts. read more

My wife and I stopped by for lunch, and we decided to get the Philly Cheese Sub and a side salad. The sandwiches were awesome and on a soft Hoagie Roll. The salads were great as well. We were fresh and enjoyed a great lunch. Their Health Rating used to be terribly low, and we stopped eating there, but now it's a 95, and that is a great Health Rating. Service was good as well. Thanks for a great meal. read more

My wife ordered two dinners to go. We usually order from there three times a month. Last time we ordered my chicken breast was not fully done. Once I realized it I got sick immediately just thinking about it. Please check your chicken from now on. They may have been busy but that's still no excuse for under cooked meat. read more

the food wasn't the best the waiters are unfriendly and not the best service me my wife and kid sat waiting for a hour for our check and we didn't even get all of our food read more

Shi don't even deserve a star, we came up in here after a long day at work expecting at least some decent food but long behold we get our appetizer and it is some foreign object was in our queso read more

Cheddar's Scratch Kitchen - FOREIGN OBJECT - American Near Me - Huntsville, Alabama

Ordered garlic fish & shrimp. Corn and mashed potatoes with gravy. Server asked if we wanted bread and we said yes. Some 20 minutes later food arrived with no gravy and the bread we were expecting. Sever only came by when we were done eating. Mashed potatoes were only room temp. Corn was as cold. Server took about 10 minutes to come by to take drink order and another 10 to bring them. There weren't a dozen tables occupied and service was slow and not at all customer focused. This is the 2nd time we had bad dinner - there won't be a third. read more

Who does not love Cheddar's and their corn??!! I stopped here to buy time while I waited for my niece's tournament to start. The service and food were wonderful--a great place to stop for a quick warm meal. read more

Cheddar's Scratch Kitchen - American Near Me - Huntsville, Alabama

Sunday after church we went to Cheddars for lunch. First the menus were all sticky along with the salt and pepper shakers. We cleaned them. We were greeted by a very nice waitress. She got and retrieved our drink orders and then we gave her our meal orders. Out comes the croissants after about 10 minutes. One person ordered a salad. We waited patiently for our food. Then 45 minutes later we were told by the waitress that our food was coming very soon. After 12-15 minutes my husband asked a waiter to send the manager to our table. A random waitress dropped off another pan of croissants!! I told her we already had some as she quickly ran away. 10 more minutes our food finally came. Was told by our waitress that they had run out of spinach dip (one person's order). Spinach dip held up everyone's order?!! No one gave us a clue about that! One person's salmon and broccoli was generously overcooked ! My pasta was dry on one side with warm sauce in the middle. Pasta and shrimp were like reheated and rubbery! The manager finally walked by our table as if he was doing a check on tables. My husband stopped him to complain and all he said was, "sorry about that. I heard they ran out of spinach dip!" He barely stopped walking to say that! We're done with Cheddars. read more

The pasta is good and is priced well but it's just one of those places that the menu just don't excite me too much just kinda plain and boring for the most part but however it's a nice environment restaurant with good food just not exciting food . read more

Cheddar's Scratch Kitchen - Cheddar's Painkiller - American Near Me - Huntsville, Alabama

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Went into Huntsville`s Cheddar`s. Usual good food, but server was very unfriendly and acted like it was a bother for my friend and I to be in her section. We are white, and she is not. Wonder if that`s why she acted like that. Anyway I left her a $40 tip on a $82 bill. I am a server as well. My point is, she did not even say Thank-You. Next time, if she comes to our table, we will move. She needs to quit. read more

Yuck! I wanted to try this place as we don't have one where I am from and from service to food it was all just bad. There was no one at the host stand upon walking in and it looked to have maybe one waiter in the whole place. The server himself came to the front and sat us at our table and then left and we didn't see him for about 15 min. He finally came back and didn't take drink orders just asked if we were ready. So we placed both our food and drink orders at same time. Our drinks took another 15 minutes to come out, and their soda machine was down which he failed to mention until 15 min later when he comes back and says, "oh I keep forgetting we are out of soda, what else would you want?" so my husband orders a sweet tea. Another few minutes the drinks come out. The food comes another 5 min or so after the drinks and the smokehouse burger my husband got looked kind of gray. My husband stated it tasted freezer burnt and off. I ordered chicken fried chicken with mashed potatoes and a side salad. The mashed potatoes tasted awful. Like a cheap box mix. Their country gravy was very bland and not very gravy like in consistency. Basically, the food looked like it had been sitting out for some time before being served. Our waiter never came back once to check on us or the other tables nearby and luckily a kiosk was on the table so we could pay and leave but we will not be back. read more

Came in for a late dinner with a colleague and had WONDERFUL service from Aiesha. My steak was cooked a little unevenly but decent. The mashed potatoes weren't the best in my opinion and the carrots were too sweet. The appetizers were on point. It's big enough to have more than a free other people. There are plenty of booths. The feel allows for dressing up or enjoying a casual meeting with friends. The staff was pleasant from the beginning of the meal until we exited shortly before closing. read more

The food was good, fast service and reasonably priced. Tender juicy Country Fried Steak. Still learning to not call it Chicken Fried Steak like we did in Texas. Ribs were also tender almost falling off the bone. Sweeter BBQ sauce than I would use for home made but we were all happy. read more

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Service was extremely slow. Food was served cold and undercooked. Undercooked as in got sick before leaving the restaurant. First time at a Cheddars and will probably be the last. read more

I have checked in on two separate occasions now and have had ridiculous wait times for a table. The first time an estimated 30 minute wait turned in to almost an hour. The second time, signing in online for a 5-10 minute wait turned in to over 45 minutes once I arrived at the restaurant. This is really surprising as when you show up you see a mostly empty parking lot and plenty of empty tables inside. read more

Ok. This is said with all honesty. Their croissants is why most people came when they opened on university down from zaxbys. They left because of things I too experienced. Now this is scary so bear with me. I love giving great reviews but as a consumer advocate I must warn you. I ordered one thing and got that thing. It's what was in the plate that I did 'not' order that got me. There was a used tortilla in my spinach dip I say again, there was a used tortilla chip in my dip. You see. Watching my figure I did not want the chips because they're fried. ABC this chip! It was buried deep in my dip. So, you can only imagine how I felt. My friends kept eating which is why I got new friends. That's disgusting. The question remains in my mind today is, " Did they recycle the dip and I got someone's old dip or..." honestly, what's the alternative? Things that make you go, hmmm. Needless to say, I do not eat at Cheddars. Never will after that disgusting experience. read more

Ordered online for curbside pickup. Pulled up at designated time. Checked in for them to bring me the food out. 20 mins go by. I call in and the guy answered is busy. He said let me transfer you to someone. No one ever comes back to answer me. It has now been 30 mins. I walked in to get my food. It was siting on counter while the worker was having a margarita. The other worker was sitting in a booth with patrons taking orders. grabbed my food off counter and walked to my car. It was the strangest experience ever. And a terrible way to deal with a customer. read more

Food was just ok, service at the bar was so-so. The waitress said that Corporate took away the military discount, so I will not be back. I suggest all veterans and their friends eat somewhere else, at a place that appreciates our sacrifice! read more

If I could give less of a review I would. Fist thing, I am not picky by any means and I am very laid back. I've been coming to cheddar for a while but it has also been quite some time. I've never had any issues in the past until today. Starting with the hostess, no greeting when we first walked in from anyone. Just got looked at. Felt like a burden walking in. Second of all once seated, I was attended for 10-15 before first encounter with server and then about her 5 minutes to take drink order. Staff here is either understaff which is corporates fault or they just don't care which is then everyone's fault for nobody setting a standard. Food was decent, but portion was not accurate with what was presented or said. Honestly wouldn't recommend just because it would kill your whole mood for the day. 0/10 starts honestly. Wouldn't recommend. ( I am not a competitor, I am not a paid actor/reviewer, I am just trying to help people from having a bad experience. Also screwed up cheesecake order, how you would ask.... Lol still trying to figure it out. No bueno experience read more

I see all the comments with slander, I ate here tonight with my wife and our experience was a 5/5! You cant please everyone

Food was okay, our waitress service was really good and she was nice. Restaurant was overall clean but a few tables had dirty dishes just sitting on them our whole meal. Fries were burnt and dried out, not a lot of sauce on the pasta dish, but those chicken fingers were good. Ordered dessert and the cake was just as cold as the ice cream. read more