Great experience…read more Friendly and fast. Don't have to wait long. They provide three drive they lane which included talking to a teller. You can also go inside where there is always two people working in the front.

Good bank - quick and accurate service - able to get banking history printed to u and cash checks…read moreand cash deposits easily - direct deposit is also very smooth here - wonderful bank system with no fees if used wisely - recommend this bank - great customer service at this location.

My wife and I went to CheckSmart, 2196 Brookpark Rd, Cleveland, OH 44134, to cash in our Western…read moreUnion money that was sent to us from Europe. Upon entering, we were politely greeted, waited a few minutes, and were called up by agent TINA We then supplied Tina our printed info, and she proceeded to type in everything, while pleasantly chatting with us. She was extremely friendly, knowledgeable and we can not praise her enough. When you are anxious about receiving your money, there is nothing better than working with a quality employee. Thank you TINA...

I downloaded this app just to warn others of the terrible customer service that this place…read moreprovides. The regular employees have been fine but the manager has no business running anything. If anyone has corporates number I'd greatly appreciate it. Business will fail when leaders don't know how to lead.

I've just refinanced with Third Federal - thanks Wendy and Christine. I was somewhat apprehensive,…read moreas they were offering the lowest rate available at the time, but everything went very smoothly. They were up-front about their fees (not too high), and everything progressed at a reasonably good pace. Our LTV was ~25%, and credit scores very high, so that probably helped. Somewhat unexpectedly, we received a $100 Home Depot gift card from them today - a nice touch.

I am writing to make the public aware of some very unscrupulous business practices by THIRD Federal…read moreSavings and Loan. I had had a HELOC loan with Third Federal in the past and was very happy with the terms. It was prime minus 1 %. I paid that loan off, and when it was necessary to get another loan, I went back to Third Federal. In February of 2024, I signed a loan agreement, again, at prime minus 1%. I was very careful to ask what was required for the loan, including insurance requirements. I was told a standard home owners policy would be sufficient. Being a Florida resident, I inquired if hurricane insurance was required. The answer was NO. I asked more than once to be sure the info was correct. For 2 years I was never late on a payment and usually paid weeks early. In March of 2026, I get a letter from Third Federal stating that my hurricane insurance had expired and I needed to renew the policy. I phoned the number on the letter and explained there had to be a mistake, my account never had a hurricane policy, so it could not have expired. I said maybe they were referring to my home owner's policy, but that that was current. I went to one of the local branches with my insurance papers and they faxed them to corporate. Then I was informed, by three different people from the bank, that effective January of 2026, all HELOC policies written in Florida would require hurricane coverage. But I had a loan agreement that was written 2 years earlier. Were they not going to honor their contract with me? Wasn't I "grandfathered" in? The answer was NO. They did not have to honor the contract and if I didn't get a hurricane policy, they would purchase one for me to have to pay. And also informed me it would probably be much more expensive for me. The price was $4500. That's on top of the already $1500 policy I had. And on top of the thousands of dollars I was paying a year in interest. I told them I could/would not pay close to $8000 a year to have a loan with them. Perhaps they thought I had no choice because no one at the bank gave a sh... Well I did have other options, and I took them. I closed my account with Third Federal and I am writing for anyone that already has a loan, or is considering a loan, DO NT DO BUSINESS WITH THIRD FEDERAL. They do not honor their contracts and they don't give a sh.. about their customers. They have thousands of customers and if they loose one like me, they don't care. Just an FYI for you to consider.