I'll NEVER eat Checker's or Rally's again!!!
Saturday, Dec 16, 2017 @ 10p
I had suggested we go here.... hang on, let me back up. A few decades ago, Checker's had a location in Baytown, TX. The store had a good vibe around it back then, it was the first new restaurant in years in the area. It became the local hang out for the teens, meaning me. So there is some nostalgia with Checker's. Years later they went out of business and I haven't eaten there in years. Fast forward to now when I heard that there was a Checker's close to Baytown. I was down there with my family for my mother's funeral services. She passed away suddenly and one thing we enjoyed doing as a family is eating random places. We had just got done making the final arrangements for her services and I remembered Checker's. That's where we went. We drove a long way out of our way to get to this certain restaurant. On the website it says it's open til 1AM, it doesn't specify if it is drive-thru or inside or what. We get there and park it was 5 min til 10 PM. Their door said 11 PM. So we tried to go in, the door was locked. Ok, Odd. It was attached to a gas station so we went inside through the gas station. We were met with angry employees telling us that they were closed. I questioned it, they said we could go through the drive-thru and order but they closed the inside because they only have 2 employees working, were short handed, so they decided to randomly close the inside. I asked to speak to a manager and was told that there was no one there I could talk to. I asked for a manger's name and contact info and was refused. I asked for corporate's contact info and they refused that as well. I just wanted to sit down and have a burger. We had just spent 12 hours on the road from Dallas, to Baytown, up to Batson, and was headed back to Baytown after planning my mother's funeral services unexpectedly. You think a little compassion would have ensued, but no. These punk kids chose to get ugly and slam the door in our faces and tell us we could order through the drive-thru. There were customer's still sitting inside during this whole time. The people from the gas station were highly upset because apparently they have been pulling these stunts for quite some time and no one at Checker's or Rally's is doing anything about it because their managers at that level are covering it up. Which is why those kids refused to give it to me and why the website contain's no information on how to complain about their shitty service and how bad they have really become. I know if I ever treated a customer that way I would have been fired on the spot. And you wonder why your business is doing so poorly. Shape up or ship out. Don't treat people that way. An employee like that is only hurting your business, and your relationships with other businesses (the gas station your building is attached to). You need to take a better look at the business at the bottom level and work up. read more
