Just perfect -- My window wiper went to pot while we were driving -- I guess it was not used to…read moreactual rain. At O'Reilly the gentleman got the new wipers and put them on for me so we could continue driving safely. I'm pretty sure that is a service (for no extra charge) that they give for everyone -- not just because I am 84 years old. Cudos to them Roger

The service and products. I didn't know what to get for my car and one nice attendant to help me…read moreright away.

I stopped by at O'Reilly on Cave Creek late at night on a Sunday (so glad they close at 9pm on…read moreSundays, and 10pm the rest of the week) after a long day at work. I was hoping to buy some parts to install myself (yaay YouTube) and save some $$. Jeremy assisted me at the counter and, to my surprise, he took care of the installation as well. He was very friendly and professional, and we had a nice chat while he worked on my vehicle. He even gave me some advice in case I needed to do that type of work on my own in the future. I have never gotten such nice surprises from Bezos, LOL. I stopped here to give my business to this place because recently they helped me with a diagnosis and I ended up having to buy the part elsewhere because I had to leave in a rush. I make an effort to support local and brick/mortar businesses, and this location will be in my list. I already have a few other items that I need taken care of for my vehicle and I will be back soon.

I WAS a routine customer here at o'reillys but no longer. Their batteries are trash and they…read morecouldn't locate my "warranty" on file. Instead of blowing up, I took my business to Costco. My battery was $75 cheaper, an interstate battery (great brand), and they offer a 36 month warranty. See you never O'reilly's, horrible service and even worse products.

I had just got off work at 5pm on a Friday and realized my tire was flat. I was able to make it to…read morethis business and they saved me!! I rolled by Kia Telluride into the parking lot on the rim and the guys there were able to fill it, found a screw in the tire and patched it for me for free. Super nice and the least I could do for their help was leave an awesome review letting everyone know how great this place is! Thank you very much for your assistance! You guys rock!!

Super nice here. Very respectful of me, my time, & my money. Did not feel like I was being taken…read moreadvantage of. I came in for a dead battery & those are pricey enough to replace but the pricing here was reasonable. The install fee was also reasonable & it came with a 3-yr warranty. No muss. No fuss. The waiting area is spacious, comfortable, & does not have that weird smell that many service places have. Would definitely recommend this place & would definitely return.

excellet service. The woman on the ;phone told me the product I needed and had two of them waiting…read morefor me when I got there. Pricing was super great. I think the lady's name was Patty. Thanks.

The guy that "helped" me was not the sharpest knife the drawer if ya know what I mean. Then…read moreproceeded to dismiss me from the store after I purchased what I came in to get. They shouldnt wonder why I only come into this store once every 10yrs to get something that I cant find aywhere else. Theres still time to go back to school!!!

Took my baby in for the service upon my drivers door malfunction; and they were able to knock out…read morethe upcoming service I'd planned for next week! My baby's back on the road! Alex, my service advisor was the Best!

Scammers & Low Ballers! Beware of the Sales Reps here. If…read moreyou're looking to sell your Mercedes DO NOT go here unless you want to get ripped off. Took my C43 to get appraised & Jozeph the sales rep along with the manager gave me a whopping offer of $21k. Made no sense to sell for 21k when the car is worth 34k+. Then, very arrogantly continued to tell me that my car had an "accident" on the Carfax report that significantly lowered the value. Which I later found out it was all BS after I paid for the CarFax report there was no accidents reported. He also continued to talk about me only having 1 key and making any excuse to lowball. I then presented him with my Carmax offer of $26.6k and he said they would not pay that and if I got lucky to get $23k I should take it. Not only did Carmax grant their 26.6k offer, they also paid my loan off and cut me a check for the additional 5.6k the same day. No questions asked and hassle free. Stay away from this dealership because I can't imagine what else they do to their buying customers.

Mason in service was awesome. He was kind, friendly, knowledgeable, and just really easy to work…read morewith. He took the time to explain things to me, answered my questions, and helped me make informed decisions about what actually needed to be done. I never felt pressured or like I was being sold something I didn't need. He also went above and beyond in a few ways that he absolutely didn't have to, which I really appreciated. Car service is not exactly anyone's favorite way to spend their day, but Mason made the whole thing easy and honestly just pleasant. I'll definitely ask for him next time!

In the end, of course the best thing was finally buying my first EV the Hyundai Ionique 5SEL, I…read morewould never have gotten to the ending without two of the most personable, smart, outgoing and encouraging sales people Brittany and Fiona. Sometimes when a woman is buying a car by herself, male sales, people tend to be condescending and difficult to deal with like we don't know anything as women, Women like Brittany and Fiona are the kind of people who should be in positions of authority in car dealerships because they have the know how along with the personality, the encouragement, the humor and kindness that it takes to buy a new car which as most of you know can be a very stressful situation. Thank you Fiona and Brittany so very very much and I hope soon both of you go up the ladder wherever that may be.

I came here on a recommendation. The staff is very knowledgeable, friendly, and honest. They have a…read moregreat system that checks everything on a platform and checks off items that need attention with photos. They will breakdown the need and condition of items the suggest for repair very well and when I received my car back I immediately felt the difference in handling and care. Will be recommending this place to all my gf's!

I am extremely disappointed with how Buddy's Auto Repair & Alignment handled a serious issue after…read moreservicing my transmission. Shortly after their transmission service, my transmission failed while I was out of state. The service center that inspected the vehicle documented that the transmission fluid level measured approximately twice the specified operating range at operating temperature...was over-filled. They also found low and fluctuating pump pressure and diagnosed an internal pump failure, ultimately recommending replacement of the transmission due to so much internal damage. When I spoke with Brian, the owner, on June 19, I explained what the other shop had found and asked whether the transmission might not have been drained properly before being refilled. Brian immediately responded that it was his "best technician" and that he wouldn't have forgotten to drain it. He told me he would speak with the technician and promised he wouldn't "blow me off." He never called me back. After waiting eighteen days, I called him myself. Instead of following up on the concerns I had raised, the conversation took a very different direction. Brian stated the transmission had been slipping and shuddering (two of the EXACT symptoms I reported to him during our first conversation after experiencing transmission failure) and that this had been documented on the inspection. None of that was mentioned during our first conversation, even though he had the invoice and information in front of him at the time. When I originally picked my vehicle up after the transmission flush and fill (along with wheel alignment and drive belt replacement...general maintenance items), they told me everything was fine and did not mention anything being an issue after working on my vehicle. The original invoice states the transmission was refilled to the proper level using eight quarts of transmission fluid and that the vehicle was test-driven. The subsequent inspection by another service center documented a transmission fluid level well above the specified operating range. Brian ultimately offered to refund the invoiced total amount I paid for their service plus an additional $500 as a customer satisfaction payment. Considering I ultimately had to spend approximately $5,000 to replace the transmission with a remanufactured unit while being majorly inconvenienced when out of state, that offer did little to address the financial impact. What I found unacceptable was the lack of communication, the failure to follow through on a promised callback, and the unwillingness to meaningfully stand behind their work when I was facing a very large repair bill. I hope sharing my experience helps others make an informed decision. I can only speak about my own experience, and based on how this situation was handled, I will never go back to this business.

We truly could not have asked for a better car-buying experience! From beginning to end, everyone…read moremade the entire process easy, fast, and genuinely enjoyable. Josey, our Sales Consultant, was absolutely wonderful. She was knowledgeable, helpful, personable, and never once made us feel pressured. Joe, the Sales Manager, went above and beyond to work with us and made us feel like he truly cared about earning our business and making sure we were happy with our purchase. And Moses in Finance was fantastic--efficient, thorough, and somehow managed to make the finance portion of buying a car completely painless! What stood out the most was how genuinely cared for we felt throughout the entire experience. We never felt like we were just another sale. Everyone was friendly, professional, honest, and respectful of our time. The entire process was incredibly fast and efficient, and we left not only excited about our new Infiniti, but feeling really good about where we purchased it. We have purchased quite a few vehicles over the years, and this was hands down one of the best dealership experiences we have ever had. We absolutely love our new Infiniti and would recommend Josey, Joe, Moses, and the entire team without hesitation. Thank you for making such a big purchase such a wonderful experience.

UPDATE 8/16/26: I…read moreappreciate that Mary, the owner of INFINITI of Scottsdale chose to publicly respond to my review, unfortunately, that's as far as it goes.That response turned out to be purely performative. I called the individuals listed in their reply multiple times, and not a single call was returned. Not one! After months of inconsistent communication, broken commitments, and a complete lack of accountability, the failure to follow up after their own public invitation to "reach out" only reinforces the deplorable pattern of terrible service. This dealership's customer service is not just disappointing, it's unreliable. The public apology, from Mary, the owner, is for appearances only, her team does not stand behind it and the actual support is nonexistent. ORIGINAL JULY 2026: I purchased a used vehicle from Infiniti of Scottsdale on April 26th and notified them the same day that the windshield was leaking. We brought the car back immediately and provided photos and videos of the water intrusion. Although they couldn't duplicate it during that visit, we were told to return if it continued - which we did on May 15th. At that second visit, Jordan informed us that Jimi (Service Manager) knew exactly what the issue was, that Tesla needed to perform the repair, and that Infiniti would schedule the appointment and honor the repair, since the leak existed prior to purchase. We were told we would receive a call once the appointment was coordinated. Over the following weeks, we did not hear back from Infiniti but when we called, Jimi personally apologized for the delay, admitted the ball had been dropped, and assured us the issue would be resolved. At no point did anyone allude, insinuate, or suggest that Infiniti would not honor their commitment. Every communication reinforced that the repair would be handled. After waiting patiently since April 26th, we were finally told on July 9th that Infiniti would not move forward with repair or replacement -- despite acknowledging the issue, committing to scheduling Tesla, and assuring us the repair would be honored. This behavior is unethical, deceptive, and completely inconsistent with the promises made by their team. We acted in good faith from day one. Infiniti did not. Nor did they ever respond when we asked them to remedy this and honor their word. What a shame.