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    Check 'n Go

    3.0 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    11 years ago

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    Citizens Bank - BANK ATM refusing to hand me money because I had no idea the PIN was changed!

    Citizens Bank

    (31 reviews)

    College Hill

    Hi Mr Van Saun, CEO Citizens Bank…read more I can't get any help with the Citizens group about opening my business account online. I have had a pending "in review" application since last week and have heard nothing. I called yesterday as this is now urgent for me and yet, still nobody at Citizens seems to care. My phone calls end in "I'll send an email" "you'll hear back tomorrow" or even, "that is not a customer facing department" . How pathetic!!! I go to LinkedIn and see hundreds of Vice Presidents for Citizens bank and yet, they all must be in the same room just emailing each other about meetings to schedule and meetings to attend, while the customers take their money elsewhere. I can no longer go to a local branch because you've converted the convenient locations with off hours to virtual booths. Again, not technology tested nor tried, just simply rolled out to be cleaned up as you go along. Same to be said about opening business accounts online. If the technology doesn't work and is not 100% functional, put it back into beta and production. Currently, it's a complete failure. My pending application # is ae46067cca. I'm sorry to see the decline in service level and availability to consumers that Citizens bank has reached. Seems as though the customer service aspect has hit rock bottom and is now showing signs of starting to dig...... I hope your 12 years of leadership may be able to get someone to care about my troubles and reach out to me. Nobody yet has been successful in doing so. Drey

    Worst bank around. Terrible experience with unprofessional people. Complete runaround to get a home…read moreequity loan after owning a home for 26 years. The least intelligent people on the planet.

    Check 'n Go - paydayloans - Updated May 2026

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