Melissa does an amazing job and is well versed in her position at the bank. She is a bonus to the…read morebranch

Absolutely the worst customer service possible. I talked to a Mandy over the phone and she was so…read moreungodly rude, I'll never bank with Chase again I literally will be closing my accounts by the end of the week.

Helpful staff. Excellent hours. Convenient locations.Drive through open late. Credit Union attitude…read moreis great

Love Genisys Credit Union. Been a member forever and all my children and grandchildren are members…read more We have all our business accounts with them and 3 of our homes mortgages. Car and boat loans too!!! Best people to deal with. Especially love Yvonne and Mrs Grey!! Bend over backwards if we ever have had an issue.

Yvonne Cesal always greets me with my name and she always takes care of me. I love it when I see…read moreher at the window because I know she knows what I need and she takes care of it. We need more Yvonnes.

Erin Smith has been extremely helpful with me along with very helpful suggestions regarding…read moreinvestments. Very attentive to my needs. Dayron

Wow every time I go to this branch I experience issues with Shelley. She needs to be fired. She's…read moredisrespectful. She is rude. She has an attitude problem. Every time I deal with her is an issue with some thing. She's literally rude and deny me service several times I don't have an account there come here to cash my work check and it's always an issue. I should not have to be treated badly because someone doesn't know how to act. I think Shelley should be fired.

OLV is a joy to work with. The entire staff works as a team to make me and my wife feel like…read morefamily. They are patient in: explaining investment options, focused in staying within my risk level, short term/long term. I am contacted several times a year to verify investment strategy is meeting our expectation. Their knowledge and expertise is superb. To the Frisco office: Please accept my deepest gratitude!

Super friendly and helpful. Location is right in town and the branch is very comfortable.read more

Excellent Credit union. Very professional and helpful yet fun. Must go if you are looking for a…read moregreat C.U.

The last 3 times I have made a car payment with them each vist lasts 20- currently going on 50 mins…read morethis time. Absolutely ridiculous. I will definitely be taking my banking and car loan somewhere else. Who wants to spend an hour at the bank trying to make a payment that takes 2 mins.

Hello Everyone, Apologies for my delay in writing...you…read morecertainly deserve many 5 stars from me! I greatly appreciate your kind service and showing up to support the community! Many thanks for the enjoyable experience banking in a small town. Kindly, Diane D :)

Unfortunately our mother lost her battle to cancer on February 20th - 8 days later my sister (the…read moreadministrator of the estate) and myself went to where our mother did her banking Metro North Federal Credit Union in Waterford, MI with her death certificate and probate paper naming my sister as the administrator. We intended to close her account and open an account at our bank for our mothers' estate to continue paying her monthly bills mortgage, utilities, funeral expenses and misc debts. We were told we could NOT close the account and collect the funds because our mother had a credit card through their establishment and they were taking all her money to pay the card that was current and NOT delinquent at that time. We asked for proof that she signed and was aware of their tactics and they could not produce us with this documentation. Then to add fuel to the fire 15 days later they have the audacity to mail her a letter that her loan is delinquent with late fees added - how can we pay her loan through them if they have all of her money? And knowing that she is in fact deceased how can they charge her late fees - who does this? They are atrocious! We would just request that they release the funds to us ASAP so we can take care of our mothers finances. I would also add their customer service tactics are poor as well the lady that did this said "I know her well!" And never bothered to say anything that someone with a heart would say like I am sorry for your loss or I am so sorry she passed nope she was only concerned with the dollar bil signs!