Knowledgeable staff, very clean and professional atmosphere. Speedy results and no hassle.read more

Read through to the bottom is the recommendation…read more This review is for the Wells Fargo located on Hwy 49 & Bell in Auburn, CA. Wells Fargo stole $240.00 from four of my Savings Accounts with them, over the course of the past 5-6 months. Apparently, if the balance on an account dips below $1500.00, they take $12.00 for "Service Fee." So, in essence, I really do not have access to $6000.00 of my own money (4 x $1500.00)! Wells Fargo uses that money for loans and investments, so again, in essence, it is blackmail. "If you do not leave your money in our bank, we charge you $12.00 every month." Am I the only customer that did not know this? I have been a Wells Fargo customer since 1978, and stayed with them through all their financial problems, lawsuits, and fraudulent behavior, because they have always treated me, as a valued customer, and made things right. WELL, NO LONGER. I asked for all the $12.00 charges (all 20 of them) to be reversed because I was not aware of this new practice of theirs. The banker, Ampily Biju, who helped me was sweet and tried to credit back all the charges, but she was limited to only being able to credit two charges per account. She did a great job of explaining what she was doing throughout the whole process. But when I asked to speak to the bank manager, he came across as arrogant and rude. He stated that Ampily had explained to him what the situation was, and he stated that Wells Fargo has changed their policy (again, unbeknownst to me), and the branches are only allowed to credit two charges maximum on any account, in a twelve-month period. He further explained that this policy was to "treat everyone equally." It made absolutely no difference that I had been a customer for almost 50-years. Obviously, it no longer matters to Wells Fargo that they keep loyal customers anymore, because of the $144.00 in "Service Fees" (and making a lot of money from me, on interest, by financing the purchase of our two homes) they refuse to credit back to my accounts, they will be losing a faithful customer of 47-years. I may not have a lot of money, but Wells Fargo was founded on the basis of treating people fairly, and "Henry Wells demanded that courtesy dominate all transactions, and the company served all, regardless of creed, colour, or gender." This male bank manager basically told me (a woman) that my business is not valued by Wells Fargo any longer. I guess they have just gotten too big to care about the working class of people. "As one of the world's largest financial services institutions, the work we do at Wells Fargo brings real responsibility. It requires that we act with the highest standards of trust and integrity. Each day we make decisions in how to conduct our business and serve our customers and communities. This Code of Conduct, together with our Employee Handbook and other company policies, guides us in how to do the right thing in the right way." Excerpt taken from Wells Fargo's "Code of Conduct - Message from the CEO," Charles W. Scharf. This branch manager failed in his Code of Conduct by showing no empathy or concern for my complaint. No integrity when he stated, "It was not his fault that I do not monitor my bank accounts," to which I replied, "I should NOT have to." I should not have to look at my savings accounts every month to ensure that Wells Fargo is not stealing from me. My trust in this institution has been shattered.

I am handling a trust for my in-laws and had to close one account and create a new trust account…read more There were some complexities accessing the old account and involved my brother-in-law who lives out of town. We were unsuccessful with getting anywhere with another branch (the folks at that branch didn't know anything and weren't interesting in figuring things out). I decided to stop in at this location. The personal banker I worked with, Ms. Vargas, was extremely competent and helpful. She was extremely good at keeping me updated via email and had a "can-do" attitude. It took a couple of visits to get everything straightened out, but everything worked out in the end. I recommend this branch to anyone considering using this bank.

I went here to send money to a friend. They were super nice and helped make the process smooth and…read moreeasy.

Horrible service! They couldn't cash my check because they didn't have enough money. They said come…read moreback next week, we might have enough money by then. I wouldn't recommend this place to anyone.

I had a great experience at the Chase Bank in Auburn today. I came in needing to cash a large…read morecheck, and Justin--who was helping out from the Antelope Valley location--went above and beyond to assist me. He was incredibly kind, professional, and made sure everything went as smoothly as possible. He made a few calls, double-checked my account, and did everything he could to try and help get the funds released. His customer service was top-notch and he made me feel right at home. Also, the girls who work at the front were extremely nice and welcoming. The whole team made the experience pleasant from start to finish. Chase is lucky to have such a great crew!

I have always had wonderful customer service from Chase bank in Auburn until today. I was treated…read morepretty rudely by one of the tellers, I'm not going to call him out by name. I realize people have things going on that can sometimes affect the way they respond to people but that door swings both ways. I was dealing with funds from my mother's trust which is difficult enough. I walked out of the bank thinking about whether or not I want to continue to do business there.

I'm not at this particular Golden 1 often, but the other day, I stopped in for services only a…read morepersonal basket could help with. I actually had a scheduled appointment at 11:30 a.m. but with my work schedule, I had to see if I could get in sooner. As the bank opened its doors, there I was, ready to get down to business. Daniel was there to help me. I told him about my appointment, and he made sure to cancel it for me. It's nice to know on top of being able to schedule an appointment through the app, there is also a personal banker there for walk ins that need help. Daniel was very through about the information I needed and the information I needed to present. I had full confidence that he was the perfect person to talk to. After a phone call, being placed on hold, then gathering up some signatures, and faxing off my info, we were finally finished. The longest part was just us waiting on hold, but he was quick with the paperwork and as for the final outcome.. we were able to make everything official and it reflected in my account within about 5 business days. I recommend coming to this branch and speaking with Daniel if you have any questions about financing. He is very smart and I walked away feeling more confident (than before) about the business we discussed.

I've been a member of Golden 1 for 30 years. Earlier this month, I was scammed by someone…read moreimpersonating a sheriffs officer. I immediately reported it. They said that they sent a verification text regarding the transaction and I replied yes. This is complete and absolute lie. I never responded to the text. So now they said that I will not be getting my money back and they will not investigate the scam. I am so disappointed by the tactics of this banking institution and soon I will be closing my account and moving on. Shame on you, Golden1. You lost a good customer.

Great experience at this branch. Victoria Ostapenko was very…read moreprofessional, patient, and helpful. She made everything quick and easy and answered all my questions clearly. Really appreciate her excellent service--highly recommend!

Appointments was successful. Was able to open new accounts with easy process. I suggest BofA should…read morehave year end summary reports instead of the one month statement. This would be helpful for taxpayers preparing.

ILLEGALLY BLONDE So…read moreon 01/30/20 I had the worst hair experience of my entire life! 1. I sit in Tori's chair and explain what I would like and she says she has never done a balayage and needs to contact a consultant by phone. As she starts, she complains about how my previous stylist didn't follow a pattern and she was going to have to "fix it". There was nothing wrong with it, and it was quite healthy. 2. She asked me all these questions. What bleach do I usually have put on my hair, how long does it process, am I placed under a dryer, on and on. I tell her I'm never put under a dryer and I lift quickly. Well I'm soon told no, I don't lift, AND not only am I placed under a dryer, but In sections - she drys with a blow dryer-strange . She takes foils out and immediately begins apologizing and saying "don't worry we'll fix it". She rinses it, tones it and still... apologizes a thousand times "I'll fix it, I'll fix it, this has never happened before". I felt so bad for her I blamed my own hair at one point and said maybe it's the minerals in my well water? She said "you know what? Your hair needs to rest you need to come back, do you work tomorrow?" I said yes. She said to come back at 5:30 and I agreed. She told me not to pay until she corrected it, because she wanted to make it right. Of course I agreed to that!!!!!! The next morning at 0945 she called and left a message, I was at work so I texted and asked if I could call on my lunch break and she agreed. She said she shared her space with another stylist and that person had a client at the time she had scheduled me, she asked if we could schedule another night and that would give my hair a longer time to rest? I asked how Thursday would be, she agreed. By that time (Thursday) I felt scummy, I went for 2nd opinion and was advised not to touch my hair at all, not to let anyone touch it. Let my hair rest and do a deep conditioning. Of course I gained trust in this person as this person asked for nothing, no money, no appointment, nothing. REST MY HAIR!!! I told Tori I wasn't coming back, that I would pay for her supplies used and asked how much that would be, she said $160.00. I DON'T pay that much when I LOVE my hair!! Oh but that's right, she was "fixing"my last stylist's (from So Cal) botch job. $160.00 yeah, NO!!! Now she has plastered me all over Facebook, my address, full name and photos, who does that?!??? I have more pictures and her "Sorry, you don't have to pay" voicemails btw! So she can take down my picture leave it up I don't care I have the truth!!! End of story!!!

Best experience here at Sola, with my girl at Existblissfully, with Holy. First ever trying lashes…read moreand she was so professional in explaining her part as a lash specialist. Unfortunately, yesterday was her last day here at Sola, as she is relocating to another location. But i highly recommend her services! I am coming back for sure.

They have recently added more staff, and have become super efficient. Rarely a wait. Always…read morewelcomed. I feel respected and appreciated. Their customer service is excellent.

The bank decided to close my accounts and mail me cashier's checks for the amount remaining. The…read moreteller said he couldn't cash my checks since I didn't have an active account and would I want to open an account. I told him he was useless and I know that is his branch manager (always quiet and stands looking at you) and she is useless too!

Check out this thrift store! Awesome finds & doing good for others! Win- win! I drive 20 miles just…read moreto make donations here, too!

My sister and I moved from the Arden Arcade area, back to Auburn where we grew up. We had very…read morelittle money and only a week's notice to move everything from 2 apartments to our new apartment at Mercy Rock Creek in North Auburn. There was very little money for food, but Salvation Army made sure we never went hungry. They were so generous and offered us comfort and understanding, a list of other food closets, and told us about the other services they offered. I will always be grateful and will support the wonderful gift they give to so many.

We needed to open multiple new accounts, Channelle and the staff there were very friendly,…read moreknowledgeable and accommodating. Thank you! We look forward to banking with you.

I am sooo frustrated with Umpqua Bank. The website is down quite often. It eventually comes back,…read morebut so frustrating when you sit down to pay bills but can't. I also find the hours (not open on Saturday) to be bothersome at times to work around. I will be closing my accounts as today I made three mobile deposits. One quite large followed by two smaller ones . The third deposit put me over my daily limit, so tonight I get an e-mail stating that the large deposit (1st deposit made) was being rejected because it put me over the limit... Not true... the 3rd deposit put me over. As much as I have enjoyed the people who work there, I am too disappointed with the Bank itself.