Constantin was great with helping me with my banking & checking account. Very Nice guy and good…read morebank and friendly people. Appreciate you Constantin!

Excellent service and friendly people... I made an appointment and was seen 5 minutes early. The…read moregentleman that was helping me was very patient and helped me setup online banking and answered all my questions. I would highly recommend this bank.

Liz was amazing Came in to cash a check she was…read more Super friendly and helpful Definitely deserves a raise!!

I was initially pleased with the ease of obtaining a payday loan. Now I am thoroughly disgusted…read morewith ACE and the whole process. To start the loan process, I was advised by my local ACE store (7250 Fair Oaks Blvd. Carmichael, CA) to submit an application for a Payday loan online to make it easier, then I could just come into the store to get my loan. Well, I did as I was instructed and got "pre-approved" for the loan. Then I get an email saying I was approved and the due date was August 8, 2022. I also submitted my banking information online. I was told by my local ACE store that the loan would not be taken out of my bank account unless I DIDN'T PAY the loan (and the banking info was back up for the payment). I was also then told I might not be able to pick up the loan in store since I did my application online (ONLY BECAUSE I WAS TOLD TO)! After some misinformation and confusion, I went into my local ACE store and picked up the loan on July 13, 2022. Next thing I know I'm getting emails saying my loan is in collections and I start getting harassing phone calls from the Collections Department FOR A LOAN NOT EVEN DUE UNTIL AUGUST 8, 2022. After speaking to numerous ACE customer service reps, I discovered that ACE believed my bank account was closed. I explained that it WAS NOT TRUE and my bank account was and STILL IS open. Obviously ACE has some type of system error but nobody gave a darn. Not one person looked into this error to correct it and instead I get treated like a common criminal rather than a customer. I went in to the store today to pay my loan off THREE DAYS EARLY and the customer service rep couldn't find my account but found it under collections. WHY WOULD I BE IN COLLECTIONS FOR A LOAN THAT WASN'T DUE YET?? I can clearly see ACE does not care about customer service. I wanted to be a good customer and I abided by all of the terms of the loan yet ACE does not abide by their own terms. All I've gotten is the runaround and misinformation. So the loan is paid off. I had hoped to do future business with ACE but I no longer trust this company.

Myles and his team are wonderful. Very happy with my professional dealings with the team over at…read moreFirst Bank!

I'm not sure why it's taken me so long to write this review but it's way overdue…read more I've been banking with First Bank for almost 10 years now and I have to say - this bank is EVERYTHING a bank should be. I used to bank with the big banks and all I ever was is an account number, at First Bank they actually get to know you and you them. And imagine this: you can actually call the branch and speak directly to a REAL PERSON! Unheard of these days (which I try not to do too often, after all, they are working and I don't want to abuse this). A couple of years ago someone stole my checkbook and wrote $2,000 worth of checks. I caught it at 4pm and called them. They jumped right on it and actually called the Federal Reserve clearing center and had the checks stopped. If they hadn't done this I would have lost the money (check aren't like credit cards, once they've cleared the money is gone). I've used many banks before, both for personal and for business, and this is the best bank ever. Tell Steve, the Branch Manager, or Kamal, the Operations Manager I sent you, lol.

Excellent and very professional financial institution with the best service possible. Very friendly…read morestaff will take an extra step to meet your needs in timely manner. They always will surprise you with very compatible loan interest rates to meet your personal or business needs. I am banking here and I'm very happy to do my business here.

Very disappointing experience. I wouldn't recommend opening an account here. They don't provide…read morecredit options and offer poor customer support. After each purchase my account was locked thankfully I closed it.

Vanessa is amazing she has been a great asset to my family my daughter is signing up for an account!read more

I had a wonderful experience working with Shannie denis today. I came in looking to start a…read morechecking account today and she was extremely helpful answering my questions and concerns. She had us in and out quickly and professionally.

I have used Exchange Bank since 2013. Two friends and I purchased a property that we wanted to…read morebuild on in Truckee, CA. We bought this property so that we could start a small property development company as our "side-hustle". We met with several larger name banks who took no interest in our project. Their advice was to just sell the property, as we stood to make a small profit. We ultimately met with representatives at Exchange Bank in Roseville, CA who were helpful and able to fund our project. Due to Exchange Bank's investment in us, we made a significant profit for our families. A few years later, I purchased another property, and Exchange Bank invested in me as an individual. After some work on my part to build the residence, I have a great investment property that is worth far more than my mortgage. I now have a checking account with Exchange Bank, and the staff, Jerry, Donna, and Carrissa have been fantastic on each project. We are prepping a new one, so my partners and I will be working with them again!

BEWARE**** DO NOT USE THIS BANK as a TRUSTEE for your estate. Tiffany Terrell is a nightmare to…read morework with. She never answers calls. Is perpetually in 'meetings'. Takes about 48-72 hours to return emails and is extremely unprofessional. Their fees are beyond excessive. DO YOUR HOMEWORK this is not the bank to manage your trust. The issue of competence for my mom came up and she latched on like a dog on a bone. She WANTS my mom to be declared incompetent. When I told her my mother would be retested in 3 months because the test was done the day after my father's passing she said she didn't care. BEWARE*****

I was thinking about opening an account here so I wanted to see how their customer service would…read morebe. I walked in and told them that I'm not a customer but would like to see if they could break a $20 bill. The teller asked if it was from the atm machine and I told her no. She looked like she wasn't sure if she can or perhaps she didn't want to. I just told her it's ok and walked out. If a bank can't or will not fulfill a simple request, they shouldn't deserve anyone's business.

I tried to pull out money and my daily limit was extremely limited, which is not like with other…read morebanks. The charge was way more than most. I would never go back to this bank's ATM. Perhaps if you're a member of this bank it's better but my experience at just pulling out cash with their ATM was not the business.

Terrible customer service. Needed to do a money transfer and got turned away because they didn't…read morewant to do their job. This location should probably be shut down.

I am a new customer at wells Fargo and I am already not happy with them I deposited my check in the…read moreatm and now they wont let me have my money!!!

I literally "grew up" with this Bank from age 8, to age 65, never needing another. It has fallen…read moregreatly in my experience. The tellers are still stellar, and the phone staff are always professional. But when it comes to technical online glitches or knowledge of their own protocols regarding trust accounts, I've been extremely inconvenienced and miserably failed. The top account manager is great, but two of his underlings were unprofessional and incompetent.

2 tellers working , 15 people in line .Great job There was…read morenever a time where the line was under 10 ppl. I have never seen more than 3 tellers working, they have 9 windows.

i've been a long time customer here- never had any problems until this young( shall i call him)…read moregentleman started working. He's argumentative , condensending, and just downright rude. I decided to no longer do business with this company just because of him. in the past their employees have always been nice and helpful- i don't know his name but i'm certain there are other customers that agree with me. He's only been there a short time now

Krista at this location was the worst customer service representative I've ever seen not only did…read moreshe not help me cash a $50 check which should have been simple she was completely rude and had a horrible attitude after 15 loyal years of going to this location I will no longer be an ace customer again took my check to California Check Cashing after being refused by Krista they cashed it no questions asked