Liz was amazing Came in to cash a check she was…read more Super friendly and helpful Definitely deserves a raise!!

I was initially pleased with the ease of obtaining a payday loan. Now I am thoroughly disgusted…read morewith ACE and the whole process. To start the loan process, I was advised by my local ACE store (7250 Fair Oaks Blvd. Carmichael, CA) to submit an application for a Payday loan online to make it easier, then I could just come into the store to get my loan. Well, I did as I was instructed and got "pre-approved" for the loan. Then I get an email saying I was approved and the due date was August 8, 2022. I also submitted my banking information online. I was told by my local ACE store that the loan would not be taken out of my bank account unless I DIDN'T PAY the loan (and the banking info was back up for the payment). I was also then told I might not be able to pick up the loan in store since I did my application online (ONLY BECAUSE I WAS TOLD TO)! After some misinformation and confusion, I went into my local ACE store and picked up the loan on July 13, 2022. Next thing I know I'm getting emails saying my loan is in collections and I start getting harassing phone calls from the Collections Department FOR A LOAN NOT EVEN DUE UNTIL AUGUST 8, 2022. After speaking to numerous ACE customer service reps, I discovered that ACE believed my bank account was closed. I explained that it WAS NOT TRUE and my bank account was and STILL IS open. Obviously ACE has some type of system error but nobody gave a darn. Not one person looked into this error to correct it and instead I get treated like a common criminal rather than a customer. I went in to the store today to pay my loan off THREE DAYS EARLY and the customer service rep couldn't find my account but found it under collections. WHY WOULD I BE IN COLLECTIONS FOR A LOAN THAT WASN'T DUE YET?? I can clearly see ACE does not care about customer service. I wanted to be a good customer and I abided by all of the terms of the loan yet ACE does not abide by their own terms. All I've gotten is the runaround and misinformation. So the loan is paid off. I had hoped to do future business with ACE but I no longer trust this company.

Constantin was great with helping me with my banking & checking account. Very Nice guy and good…read morebank and friendly people. Appreciate you Constantin!

Excellent service and friendly people... I made an appointment and was seen 5 minutes early. The…read moregentleman that was helping me was very patient and helped me setup online banking and answered all my questions. I would highly recommend this bank.

Out of a company full of lousy service storefronts, this location is by far the worst, It's dirty,…read morethere are always bums and druggies out, the hags that work there have less customer service that a dirty toilet seat. I had been cashing my checks there for over a year, which I tried to explain to the asian dog faced rep I was talking to but she could care less, I had just switched jobs so the check i had wasn't from the same company. Had me sit for 10 minutes just to pull me back and demand my new work address and phone number, I gave it to her and was told to sit again, no thanks i am not sitting on any of these urine stained chairs i will just stand here. 10 minutes later I am called back up and she hands me my check and says " We no cash this check here, you try bank" I asked why and the only explanation I got was the "check approvers say no". I was so infuriated. i mean if this place burned to the ground with the horrible employees locked inside the world would be a better place. Long story short, this is a horrible business and company, avoid them like the plague.

Ive come here 4 times...my checks are always over $700 and i get around $20-30 out which is…read morereasonable...today the lady tried taking out $200 from a $400 check. Scamming tf out of me until I made her get me new person. How tf are you going to take more than 50% of my check. Never go here. They ask for social security numbers as well you shouldn't be needing socials only licenses especially if you're running an actual business. I should call business bureau on yall

The new digital bill pay system is a deal breaker....illogical, inconsistent, inaccurate. They…read moresent out payments I never requested on two occasions. The tech help and branch help while exceedingly nice seem confused by the system ; and give inaccurate information. If you have a system that works DO NOT transfer any funds to G1.

Call center was awesome in correcting my online problems. Very short wait time via phone, and they…read morefixed and updated various attributes regarding my accounts. Thank you!

Tried for payroll advance and completed most of application but was told I had to give my latest…read morecredit score and to click on link to get score, was charged $1.00 with a message that if I didn't cancel within the 8 day trial period I would be charged a ,$49.99 monthly recurring fee! What a HACK!!!!! When trying to govback to loan app to complete process, the site & app were gone!!!!! Don't be a SUCKER! DON'T USE!

From the owner: 1F Cash Advance provides payday loans, cash advances and personal loans for Texas residents, and…read morenationwide. We are a local lender that helps Texas people get cash as soon as possible. You are welcome to visit our store during working hours and receive the money you need fast and easy. With us, you can get payday loans, emergency loans, and bad credit cash loans with no hard credit checks. 1F Cash Advance provides financial help even for people with poor credit history. Are you one of them and need money? Apply online or come to one of our stores in Texas and get your cash within one business day. Go local, Go 1F Cash Advance California!

I have been going to this location for several years, and only going into the branch for important…read moretransactions. The manager, Nasar Bafaiz is always very friendly and is greeting customers often when they come in. But the person that stands out the most is the assistant manager Naomi. I have seen her taking care of elderly customers with so much kindness; she approaches people and makes sure that they are taken care of. Today, I came in for an appointment. I waited in line and she came up to me and asked for the purpose of my business. She took me to the person who could assist me, introduced me and even called and waved goodbye when I left. She truly made my day! And that level of customer service and kindness is hard to find these days. Thank you Naomi!

Convenient location and fast service, employees are always positive, closes very earlyread more

I will say that I have been a longtime customer with "Chase Bank" ever since they took over the…read moreexisting Washington Mutual locations dating back to 2008-09. And over the years, many Chase locations have closed and downsized throughout the greater Sacramento area. Furthermore, they have eliminated all of their ATM's at Target stores, gas stations, and convenience stores. The Chase Bank that I am focusing on is located directly on Madison Ave (in between Date Ave/College Oak Dr) that is just a couple blocks east of Interstate 80 in Sacramento. I also wanted to add that this location is the only one within a 5-mile radius; the closest other branches are east in Citrus Heights (Sunrise Blvd/Macy Plaza Dr), Antelope (Elverta Rd/Walerga Rd), and Arden-Arcade (Watt Ave/El Camino Ave). That's a very sporadic geographical area but nonetheless, it aligns itself with other major banks (Bank of America, Wells Fargo, etc). The parking lot is quite spacious since this branch does not share itself with any other businesses. I also wanted to add that the exterior has a drive-thru with two ATM's as well as a walk-up ATM (both open 24 hours). I would advise not using the walk-up ATM after dark since this area can be quite sketch at nighttime. Their hours of operation are standard with other branches as they are open weekdays from 9am-5pm, Saturdays from 9am-2pm, and closed on Sundays. More often than not, I have seen a security guard at the main entrance. The inside is actually very large and spacious with roughly 5-6 walk-up tellers. However, more often than not, you are lucky to get only two employees at any given time. I also wanted to add that there is one inside ATM (where you can withdraw $1s, $5s, $20s, and $100s) and several areas where you can meet with Chase financial advisors in setting up savings accounts, credit cards, mortgages, and other financial needs. The primary reason why I am giving the Madison Ave Chase Bank three stars are primarily the long wait times I have experienced. I try to do as much as possible on the Chase mobile app but there are times when I need to meet with live humans in doing physical transactions. Some have been very helpful but at other times is trying to pull teeth out of people. One unfortunate thing that happened was that I was the victim of identity theft where my Zelle account was compromised and money was electronically taken out of my bank. That took several staff members in fixing the matter (which did take a few weeks to solve). With the average service, decent location, and overall experience, I am giving the Madison "Chase Bank" an average three star rating.

Almost always free, I came to them three times and still my question was never solvedread more

Couldn't even help me out, just basically told me F you. Super disappointed with their…read morecommunication, and disrespectful.

This is the worst bank I have ever done business with. There are two ATMs, which are rarely both…read moreworking at the same time, and half the time I stop by to deposit or withdraw cash, the sole functioning ATM doesn't permit me to. Furthermore, there used to be two additional ATMs a few blocks away at Palm and Auburn, but they were removed. Inside the branch here there are 7 or 8 registers, and only one or two are ever occupied at a time by a teller, with "managers" lurking behind them seemingly aimlessly as the line of customers gets longer and longer. I truly hate this branch.

i've been a long time customer here- never had any problems until this young( shall i call him)…read moregentleman started working. He's argumentative , condensending, and just downright rude. I decided to no longer do business with this company just because of him. in the past their employees have always been nice and helpful- i don't know his name but i'm certain there are other customers that agree with me. He's only been there a short time now

Krista at this location was the worst customer service representative I've ever seen not only did…read moreshe not help me cash a $50 check which should have been simple she was completely rude and had a horrible attitude after 15 loyal years of going to this location I will no longer be an ace customer again took my check to California Check Cashing after being refused by Krista they cashed it no questions asked