Had to come in the branch today to get a new bank card, the staff were very nice and helpful and…read morefriendly and bank was very clean also. It only took about 5 minutes or so for me to get my new bank card. I do normally have a problem with there atm machines on the outside there normally really slow and a lot of the time they don't work that's the only downside but other than that the staff are always so nice and helpful and and the bank is always clean and the service is always great.

I went into safe to fix some micro transactions that were believed to be fraud and I was helped by…read morea very helpful man named Derek. I made a joke saying I was old because I'm not good with tech stuff he helped me set up my Apple Pay which was like a foreign language to me... I really appreciated his patience with me. He was very understanding of what I was going through and I appreciate all his help. This most likely will be my branch for all bank issues thank you Derek

This branch has always been helpful to me. They are very…read morebusy usually and try to get to every customer as soon as they can. 4/5 as they could have more staff, but they are trying to do the best they can and do actually help you in a timely manner. And I applaud the bilingual staff! I'm not fluent in Spanish, but I appreciate the branches efforts to help ALL customers!

Very disappointing experience with Wells Fargo today 9/12/2026. My visit on Saturday was incredibly…read moreslow and frustrating. There was clearly a line of customers waiting, yet multiple tellers were in the back while only one teller was handling everything up front. The staff seemed very inattentive and lacked any sense of urgency. Unfortunately, this isn't just a one-time experience--during all of my visits, the service has been consistently slow and sluggish. It often feels like there is very little concern for customers' time or for providing efficient service. Wells Fargo really needs to improve its customer service, staffing, and overall sense of urgency. Waiting unnecessarily while employees are available but not assisting customers is unacceptable. Moved all my funds to CitiBank.

I had a wonderful experience working with Shannie denis today. I came in looking to start a…read morechecking account today and she was extremely helpful answering my questions and concerns. She had us in and out quickly and professionally.

I am a Senior Citizen and opened a new account at Patelco Credit Union today. I was fortunate to be…read morehelped by Shannie Dennis. She was professional, patient, and very kind. She made the whole process, smooth and stress free. Excellent Customer Service with a warm, personal touch. Her managers should definitely consider giving her a raise. She truly deserves it. Thank you, Shannie, for making me feel so welcome.

This is just an update to my previous review. I would like to say I am still so happy with this…read morebranch and Monica. I have called her at least a handful of times since that first call she made to me because of random questions and Possible fraud and every time she's answered my questions and been available if she wasn't available right then and I left a voicemail she called me back the very next business day Citibank Monica deserves a raise or something. She is amazing.

Citibank.. I just spent 5 hours trying to cancel a credit card.. I was passed around 12 times and…read moreno one could help. Everyone talked like they were underwater making it extremely difficult to understand and hear what they were asking.. Now involve a 93 year old man to this wonderful situation. He is yelling at them that he can not understand them and they continue to transfer to another person. THIS went on for two hours and nothing was resolved. So so sad that companies are out sourcing to companies with terrible employees.

I went to 2 other Banches with 0 to little help. I came to Citris Heights Branch just by accident…read more They were very helpful and figured out what I needed and helped getting things taken care of. Should of come here 1st!

After 6 trips to the bank at 3 different branches, this branch was extremely helpful and finally…read moresolved our business banking problem. Hilario in business banking was a wealth of knowledge and patiently walked us through what the problems were. Things moved quickly and he made sure all of our questions were answered. What great service!

I literally "grew up" with this Bank from age 8, to age 65, never needing another. It has fallen…read moregreatly in my experience. The tellers are still stellar, and the phone staff are always professional. But when it comes to technical online glitches or knowledge of their own protocols regarding trust accounts, I've been extremely inconvenienced and miserably failed. The top account manager is great, but two of his underlings were unprofessional and incompetent.

2 tellers working , 15 people in line .Great job There was…read morenever a time where the line was under 10 ppl. I have never seen more than 3 tellers working, they have 9 windows.

Love this pace, everyone is so personable, knowledgeable and friendly. Credit Unions rock!!read more

Justin helped me and my daughter up her first bank account service was excellent he explained…read moreeverything with 10 stars

This Wells Fargo is always so accommodating. I needed assistance and went to 2 other Wells Fargo…read morebranches. Tellers would direct me to go on the app. I didn't want to do that, I needed a printout. Lucky for me Emily gave me the paperwork I needed. I told her about my driving to different branches and she was very sympathetic. Great service hours, friendly tellers, clean bank space. There wasn't a line when I got there! Thank you Emily for your polite assistance otherwise I would have to go to Kinko's and try to get printing help there. This branch is pretty far from me, but I will continue to come here.

It's funny, 9 teller windows and never more than one teller working. Always 2 people at desks on…read morethe phone who occasionally tell the mob waiting in line that there is an ATM out the front door and the teller will be with us sometime in the future. Don't go here if you need to use a teller and don't have a half hour to kill standing in line.

Great experience and very easy to do business. I was opening business accounts and was helped…read moreimmediately upon entering and given all pertinent information. My business cards came quickly and were setup right there. And TONS of parking in a great location. Highly recommend.

Great team! Very…read moreenjoyable and fun! They know what they are doing and go through the line, in a timely manner. Newly remodeled. Looks very nice! Plenty of parking. Located at the corner of Sunrise & Greenback. You can see it from the streets. Easy to find. Professional and down to earth. Very fun and enjoyable crew. They enjoy their jobs and it shows. :)