Had to come in the branch today to get a new bank card, the staff were very nice and helpful and…read morefriendly and bank was very clean also. It only took about 5 minutes or so for me to get my new bank card. I do normally have a problem with there atm machines on the outside there normally really slow and a lot of the time they don't work that's the only downside but other than that the staff are always so nice and helpful and and the bank is always clean and the service is always great.

I went into safe to fix some micro transactions that were believed to be fraud and I was helped by…read morea very helpful man named Derek. I made a joke saying I was old because I'm not good with tech stuff he helped me set up my Apple Pay which was like a foreign language to me... I really appreciated his patience with me. He was very understanding of what I was going through and I appreciate all his help. This most likely will be my branch for all bank issues thank you Derek

This branch consistently misses the mark for customer service, not because the tellers are rude or…read moreunhelpful... no the tellers are always great. It's just that there are not enough of them. And now - in what seems like an effort to hide this fact - the company has remodeled the lobby, reducing the tellers stations to 4! No matter, they rarely ever had more than 3 working at any given time anyway. I would love if I never had to come in but there are certain deposits i must do that require an in-person visit, so the choice is not mine to make. This has no reflection on the tellers at this branch. They are all wonderful.

If there was a way to leave a negative score review this would be my lowest review to date -- ever…read more And for someone who's left over 200+ reviews on Yelp that should be an indicator. The staff and management at this branch have reached an all time low in customer service. I visited today to get a check simply endorsed by the branch so I could cash my check for my homeowners insurance claim. I went in and spent about 30 minutes, just to be told that "Sorry our system isn't working... but if you wait about 10 minutes it should get resolved" So I waited, patiently... I didn't expect it to take so long so I kindly went back up the counter and said "I have to leave for an appointment, I can come back later." I was met with a "Sure, come back after and we can get it taken care of." I promptly returned about 1 hour later and waited for Rajni to tell me "I'm sorry, I can't do it now, you will have to do it tomorrow, I'm short on bankers and can't help you right now..." So I booked an appointment for the following day and am absolutely befuddled with the fact that me being a customer of Wells Fargo can't receive service for something, not once, but twice.

I had a wonderful experience working with Shannie denis today. I came in looking to start a…read morechecking account today and she was extremely helpful answering my questions and concerns. She had us in and out quickly and professionally.

I am a Senior Citizen and opened a new account at Patelco Credit Union today. I was fortunate to be…read morehelped by Shannie Dennis. She was professional, patient, and very kind. She made the whole process, smooth and stress free. Excellent Customer Service with a warm, personal touch. Her managers should definitely consider giving her a raise. She truly deserves it. Thank you, Shannie, for making me feel so welcome.

Citibank.. I just spent 5 hours trying to cancel a credit card.. I was passed around 12 times and…read moreno one could help. Everyone talked like they were underwater making it extremely difficult to understand and hear what they were asking.. Now involve a 93 year old man to this wonderful situation. He is yelling at them that he can not understand them and they continue to transfer to another person. THIS went on for two hours and nothing was resolved. So so sad that companies are out sourcing to companies with terrible employees.

Best Access ( with chairlift: 1st one I've seen in a branch !) along with fast friendly…read moreknowledgeable service with lots of parking made it so convenient for me & my wife. We like being able to schedule online for in person appointments. I needed a guarantor to renew my Canadian passport. Very convenient to have an in-house Notary Public available as well.

I went to 2 other Banches with 0 to little help. I came to Citris Heights Branch just by accident…read more They were very helpful and figured out what I needed and helped getting things taken care of. Should of come here 1st!

After 6 trips to the bank at 3 different branches, this branch was extremely helpful and finally…read moresolved our business banking problem. Hilario in business banking was a wealth of knowledge and patiently walked us through what the problems were. Things moved quickly and he made sure all of our questions were answered. What great service!

This bank used to be good, but they have fallen. I had $307 dollars taken out of my bank account…read morefor a smoke shop. I have never walked into a smoke shop before. After they reviewed it, they said that the card I have in my hand was present at the smoke shop and so I owe the money. I have been with them for over 8 years with a balance over $10,000 at all times. If your card is ever stolen, don't expect to get your money back.

2 tellers working , 15 people in line .Great job There was…read morenever a time where the line was under 10 ppl. I have never seen more than 3 tellers working, they have 9 windows.

Very goood customer service, I always leave with and smile and everything handled. Definitely would…read morerecommend banking with them !!!!

Been with Patelco well over 20 years! my children even started their first accounts here in the…read moreRoseville Foothills! love that they know my name and ask how my kiddos are doing!! it's my neighborhood Bank!!

This Wells Fargo is always so accommodating. I needed assistance and went to 2 other Wells Fargo…read morebranches. Tellers would direct me to go on the app. I didn't want to do that, I needed a printout. Lucky for me Emily gave me the paperwork I needed. I told her about my driving to different branches and she was very sympathetic. Great service hours, friendly tellers, clean bank space. There wasn't a line when I got there! Thank you Emily for your polite assistance otherwise I would have to go to Kinko's and try to get printing help there. This branch is pretty far from me, but I will continue to come here.

It's funny, 9 teller windows and never more than one teller working. Always 2 people at desks on…read morethe phone who occasionally tell the mob waiting in line that there is an ATM out the front door and the teller will be with us sometime in the future. Don't go here if you need to use a teller and don't have a half hour to kill standing in line.

Great team! Very…read moreenjoyable and fun! They know what they are doing and go through the line, in a timely manner. Newly remodeled. Looks very nice! Plenty of parking. Located at the corner of Sunrise & Greenback. You can see it from the streets. Easy to find. Professional and down to earth. Very fun and enjoyable crew. They enjoy their jobs and it shows. :)

Signed up for a new account because they had a $500 sign up bonus if we had a certain amount direct…read moredeposited over a certain time period. We easily hit the mark and they haven't honored it. Total bait and switch. We've been trying to get this money for months that's owed and they keep pushing it off. Called multiple times over several months and visited the branch, and nothing. I do not recommend this place, borderline criminal at this point. Shady business to say the least. There are so many respectable banks in the area, this one is certainly not.