Had to come in the branch today to get a new bank card, the staff were very nice and helpful and…read morefriendly and bank was very clean also. It only took about 5 minutes or so for me to get my new bank card. I do normally have a problem with there atm machines on the outside there normally really slow and a lot of the time they don't work that's the only downside but other than that the staff are always so nice and helpful and and the bank is always clean and the service is always great.

I went into safe to fix some micro transactions that were believed to be fraud and I was helped by…read morea very helpful man named Derek. I made a joke saying I was old because I'm not good with tech stuff he helped me set up my Apple Pay which was like a foreign language to me... I really appreciated his patience with me. He was very understanding of what I was going through and I appreciate all his help. This most likely will be my branch for all bank issues thank you Derek

This branch consistently misses the mark for customer service, not because the tellers are rude or…read moreunhelpful... no the tellers are always great. It's just that there are not enough of them. And now - in what seems like an effort to hide this fact - the company has remodeled the lobby, reducing the tellers stations to 4! No matter, they rarely ever had more than 3 working at any given time anyway. I would love if I never had to come in but there are certain deposits i must do that require an in-person visit, so the choice is not mine to make. This has no reflection on the tellers at this branch. They are all wonderful.

If there was a way to leave a negative score review this would be my lowest review to date -- ever…read more And for someone who's left over 200+ reviews on Yelp that should be an indicator. The staff and management at this branch have reached an all time low in customer service. I visited today to get a check simply endorsed by the branch so I could cash my check for my homeowners insurance claim. I went in and spent about 30 minutes, just to be told that "Sorry our system isn't working... but if you wait about 10 minutes it should get resolved" So I waited, patiently... I didn't expect it to take so long so I kindly went back up the counter and said "I have to leave for an appointment, I can come back later." I was met with a "Sure, come back after and we can get it taken care of." I promptly returned about 1 hour later and waited for Rajni to tell me "I'm sorry, I can't do it now, you will have to do it tomorrow, I'm short on bankers and can't help you right now..." So I booked an appointment for the following day and am absolutely befuddled with the fact that me being a customer of Wells Fargo can't receive service for something, not once, but twice.

I had a wonderful experience working with Shannie denis today. I came in looking to start a…read morechecking account today and she was extremely helpful answering my questions and concerns. She had us in and out quickly and professionally.

I am a Senior Citizen and opened a new account at Patelco Credit Union today. I was fortunate to be…read morehelped by Shannie Dennis. She was professional, patient, and very kind. She made the whole process, smooth and stress free. Excellent Customer Service with a warm, personal touch. Her managers should definitely consider giving her a raise. She truly deserves it. Thank you, Shannie, for making me feel so welcome.

I have banked at this bank for like 30+ years and I've always liked them, but they recently have…read morestarted on their mobile app making you jump over hoops to try to deposit a check that they could totally see in their pictures so I would give them a zero if I had the chance and I'm sure I won't hear from anybody from this location or corporate , but they're turning into a piece of junk bank and I think I might have to just switch banks because the customer service is horrid even if you go in the bank. It's not good customer service anymore. I was there the other day for the first time in a long time and was shocked how I was treated. Really really bad customer service they deserve a zero

Our Citibank account was hacked. We couldn't believe it! They got 2 nice sized withdrawals & then…read morethe alarms went off to notify us of unusual withdrawal activity to our account. My husband called our local branch & spoke with Monica Buckner. Monica helped with what she could over the phone but then asked us to come into the bank first thing the following morning so we could get the help we needed to straighten out our account. We drove over to the Sunrise Blvd Citibank in Citrus Heights...our closest branch. We were there when they opened but Monica had already been previously booked for that day so the branch manager, Michelle Brown, took care of us immediately. I can't begin to tell you the care, empathy, compassion & customer service we received from both women. (Also a shout out to Zoriana for her help setting up our new cards. So courteous & patient.) Michelle, the branch manager, spent over 3 & a half hours with us! She closed our old account, composed a new profile & opened a new acct for us. We spoke with the fraud dept & filed a claim. Michelle, also suggested that we file a police report, which we have done. New debit cards were issued & activated. Our old debit cards deactivated. Thank you, Zoriana. Michelle linked my credit card to our acct as it wasn't before. She printed out our transaction journal so we have a list of companies we need to change our account number with. She also helped me with my Thank You points, which are substantial. Then we took out a consolidation loan that has a much lower percentage rate so we'll save money in the long run. Many, many phone calls & her patience with us was off the charts!!! Thank you so very much to all @ Sunrise Blvd Citibank. We truly appreciate you.

After 6 trips to the bank at 3 different branches, this branch was extremely helpful and finally…read moresolved our business banking problem. Hilario in business banking was a wealth of knowledge and patiently walked us through what the problems were. Things moved quickly and he made sure all of our questions were answered. What great service!

I deposited several checks. I was told my funds would be available the next business day meaning…read moretoday. I check my balance, all funds released except there is a new hold on 1 check! All checks verified through controllers office. Now I'm forced to pause my business again for a 9 day hold. Closing this account ASAP. THE HAVE HORRIBLE CUSTOMER SERVICE. I've been on hold for 23 minutes already. I wish i could score them a 0

It's so frustrating when customer service doesn't recognize the actual customers. When I walked in…read morethe line was close to the door to see a teller. Only two tellers. I'm sure that others were busy doing work on their computers, but perception is reality and it looks like no one was willing to help. Giving "some" stars because after waiting 45+ minutes, the staff was friendly and the place was clean.

Atm machines always having issues. Took money from me twice already without adding to accountread more

Been a client since 2006.. I love my local Patelco and my friends that help in the office!!…read more Appreciate them!!

So had 2 small external transfers done from 2 separate banks…read moreto my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.

This Wells Fargo is always so accommodating. I needed assistance and went to 2 other Wells Fargo…read morebranches. Tellers would direct me to go on the app. I didn't want to do that, I needed a printout. Lucky for me Emily gave me the paperwork I needed. I told her about my driving to different branches and she was very sympathetic. Great service hours, friendly tellers, clean bank space. There wasn't a line when I got there! Thank you Emily for your polite assistance otherwise I would have to go to Kinko's and try to get printing help there. This branch is pretty far from me, but I will continue to come here.

It's funny, 9 teller windows and never more than one teller working. Always 2 people at desks on…read morethe phone who occasionally tell the mob waiting in line that there is an ATM out the front door and the teller will be with us sometime in the future. Don't go here if you need to use a teller and don't have a half hour to kill standing in line.

Great team! Very…read moreenjoyable and fun! They know what they are doing and go through the line, in a timely manner. Newly remodeled. Looks very nice! Plenty of parking. Located at the corner of Sunrise & Greenback. You can see it from the streets. Easy to find. Professional and down to earth. Very fun and enjoyable crew. They enjoy their jobs and it shows. :)

Signed up for a new account because they had a $500 sign up bonus if we had a certain amount direct…read moredeposited over a certain time period. We easily hit the mark and they haven't honored it. Total bait and switch. We've been trying to get this money for months that's owed and they keep pushing it off. Called multiple times over several months and visited the branch, and nothing. I do not recommend this place, borderline criminal at this point. Shady business to say the least. There are so many respectable banks in the area, this one is certainly not.