I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

Sold me a fake silver coin . Do not come to this shop . Not good at all the coin is Britannia. I…read moretested it fake.

Found really cool stuff for decent prices, the people there were welcoming and patient with us.read more

Honest, professional and pleasant. I took some jewelry to be assessed and they purchased some…read morepieces at a very fair price. I highly recommend their services

They won't call me back. I've left 3 messages. I filled out the online form 3 times. Maybe they…read morewent out of business.

Workers here give off cringe tough guy vibes like they tryna scare customers off. They scrapped my…read moregold ring when I came to pay my pawn back after just 45 days. That is such a little amount of time to just get throw away someone else's stuff. and they didn't even reach out to me (they have my phone number, and know my name).

Very friendly, helpful and knowledgeable staff. Great selection. Would definitely recommend.read more

He was very helpful, professional and polite. He did accept many items that I had to sell. All…read moreitems were new. He gave a very reasonable quote and one that was fair. Sam wants your patronage and is an expert in his field. He appeared being a family man that is just, and quite frankly, fair, and upfront with negotiations. I had an outstanding experience with him for my first visit. I was satisfied with my sell and the prices negotiated between us. Definitely plan returning in the near future. Sam is the greatest!

So unprofessional service. I went in there with a 14 KT gold chain trying to sell it. The man…read morebarely "tested it , scratching it on the table and saying it was not gold offering $200 when I had got offered around $700 in two previous places which the service was more professionally. He asked where I had got the chain from and what was my ethnicity then ending with a good luck buddy. What a guy..

was trying to get by there today to pick up a watch that I was going to pay cash for. They close at…read morefive and I would've been there by 5:05 PM. And they would not even wait for me. This place is a joke. Shop elsewhere. If you're looking for a place that doesn't know how to hire employees this is it.

If you are African American they will automatically assume you are on drugs with these low ball…read moreoffers,. The manager and his minion obviously think because you need a loan you are down and out. For the last two weeks I brought named brand items in this store and they were all declined brand new. Well today the manager ask me what I was looking for and then when I said "200" he goes into this long story about I'm trying to "get him" and the shoes are $276 dollars,. For AUTHENTIC Balmain?! They are obviously bias against people of color automatically assuming we aren't logical on what we are selling. I would never support this trash of establishment, and I made a point of letting the manager know. Shoes been sitting in there for so long, he might as well give them away. The whole store REEKED of weed, but yet they turning their cheap noses up at customers. Trash establishment with trash staff

These folks have awesome deals and great to deal with. Thank you for making my purchasing…read moreexperience the best.

They have 3 stars for a reason...Every time I've walked into that store never have I ever felt…read morewelcomed in there. Seems like they want people who don't know a thing to walk in there and take advantage of them. That's the vibe that both the gentleman give me. Customer service can use a brushing up. Maybe smile say hi when a customer walks in. Stand up, greet them, seem excited that you have a potential customer? Idk. I won't even touch value. Just know they want to make the most money they can get from ya.

Darryl is very fair and looks over your jewelry and gives you a fair price for re sell. Nice…read moredejection of jewelry to buy,

Owner was very easy to work with. I had him resize 3 rings for me and they came out perfect! And he…read morecleaned them as well. Super nice guy and very knowledgeable and professional. I will be going back to see him next week with a couple of broken bracelets I need repaired.