So, my wife and I have lived at one of their rental homes for 3 years (Aug. 2015-Aug.2018), and it…read morewas ok at first. But recently, there have been some hiccups in their organization of the rent payments. First of all this house was way too over priced on rent. Over $700 a month for a tiny 600 square foot bungalow style house with only a 2,500 square foot front yard, no backyard whatsoever! So, on two occasions... One I had to get two money orders to pay rent, and we ended up getting a default notice of only one of those amounts being received (Conveniently the larger amount!), so we called immediately! They literally told us, "Oh sorry, the money orders were stuck together". WAIT WHAT?!?! Are you serious?!?! Second one! And you're gonna love this! This was the straw that finally broke the camels back... We got another default notice for $141 for some late fees. We purchased the money order and dropped it off at the UPS Store (Of all places for residents to pay their rent!!!) within days of receiving the notice! Well, we end up receiving a unlawful detainer/civil claim approx a month later for eviction for the $141.00! After numerous calls trying to get a hold to someone in the office (Which that's a whole different issue!). The office receptionist Abby tells us "Oh, the money order was sitting in my box". Excuse me?!?! We have now actually received a eviction notice, because they obviously do not have their acts together!!! Abby proceeded to tell both my husband and I on DIFFERENT occasions (Calls) that we could disregard the summons and not appear in court, because everything was fine on our account. She actually said THEY OWE US $14.10 as of 8/29/18! You can't tie all this to coincidence!!! Something smelled fishy! But we are done and all moved out! You don't even get to walk into their office or see them face to face (What are they hiding?!?!). It's tucked secretly back deep in Innsbrook. All of your business (Rent payments, etc) has to be done out of a mailbox at the UPS Store! Like I stated above... Getting a hold to someone in their office is like a act of congress. Because they will not answer the phone half the time, nor will they return phone calls! Their maintenance service is deplorable as well. The water was always an issue!!! Wait till you hear this mess!!! The power supply to the well pump that provided water to OUR HOME was powered by our filthy neighbors (They were some shady characters too)!!!! WHAT?!?! So, our necessities for cooking, cleaning, and personal hygiene was all at our neighbors mercy! Our water heater sprung a leak (Under it) and ended up completely soaking the subfloor of the kitchen and completely ruined the vinyl. It took approximately a year of calls, emails, etc for maintenance to come check out the issue. They eventually put in a new water heater, but did a patch job on the kitchen floor (They put new floor down on top of all the wet subfloor!). We even almost had a costly a/c repair bill fall on us!!! Every repair was done by some Tom, Dick, and Harry contracting company (They always seemed to come in creepy unmarked white vans!).
BE WARNED!!! These are slumlords! Please save yourself the trouble, and take your business elsewhere! They only care about making money than maintenance and customer satisfaction!
Update (As of 9/22/18)
Soooo, the receptionist at American Eagle Investments completely threw their lawyers under the buss (Or tried to anyway!). Saying it was the attorneys fault that all the court documents were filed and court was held on the matter. Well, what she obviously didn't know. Is that I had already talked to the administrative assistant at the attorneys office! The administrative assistant advised me that they never informed them to cancel the whole thing! Period! They ended up apologizing multiple times and voiding the judgement ordered, but the damage had already been done. You don't FOOL AROUND with someone's rent money! We have now been moved out for over a month (We moved out Aug. 19, 2018). And what do we receive in the mail 2 days ago?!?! Another late notice!!!!!! WHAT?!?! Our lease EXPIRED with them July 31, 2018!!!! We even made numerous called and emailed them several times inquiring about our lease renewal weeks before (From June-Aug) we moved (Up to DAYS before!), and had yet to receive ANYTHING up until the day we moved). The receptionist Abby kept telling us. "Oh, they're making changes to the lease". This has got to be the most misorganized and mismanaged company that I've ever experienced in my life.