Truly a horrible experience. The Cheap Towing company should change their name to "Costly Towing" for the costly price they offered. Truly a crappy experience dealing with them and would never recommend their service due to price and lack of customer service.
This past Saturday night/early Sunday morning, my boyfriend and I called the company to tow the car from Randall's Island to Brooklyn. Cheap Towing provided the quote of $450 and would be coming from Queens within 30 minutes. We initially thought it was expensive, but we wanted to go and accepted the quote.
After the 30 minutes, we called to inquire about the ETA and the representative stated the driver was 7 minutes away. Cheap Towing stated in order to proceed with the service, my boyfriend and I needed to pay the initial $60 via Zelle for the tolls. Cheap Towing would not come unless they receive the initial installment. Therefore, the total cost would be $510. We questioned the process, highlighting these terms were not discussed earlier and that the company informed us about the initial installment only when we called to check on the status. The representative stated that the tow was waiting for the initial installment and we inquired, "The driver is waiting over the bridge until we pay the money? When were you going to contact us?! We had to call you." The representative rudely hung up the phone and ceased communication.
If it was up to Cheap Towing, we would still be stranded because we have the sense to not prematurely pay via Zelle. Never using this service!!! read more