Seems I never have a heating or A/C issue until the weather gets extreme. I feel confident recommending this business, the excellent service doesn't stop at installation but follows through the years! Rachel and her crew are great- they are knowledgeable and arrive to my home prepared to fix the problem! The service contract is an excellent value, you save money when parts are needed. On top of the money saved, your unit is throughly checked & can prepare you for future issues. Thanks again Rachel Chavez and your crew at Chavez Heating and air. read more

AMAZING!!!!!!! I will never use anyone else ever! The technicians arrived pretty early. He asked what the problem was, and after I explained it, he knew right away what to do. He grabbed the part out of his vehicle, did some testing, and confirmed that he was right. The 2 techs proceeded to clean and fix my 26 year old unit. Never once did they try to up sell me with a new unit or tell me it can't be fixed like other companies. It all took about an hour, and they were done. The price was reasonable, and the techs were extremely friendly. This is my company for life. If you don't use them, you're missing out!!!! read more

Zero stars if I could. I called for our business to get our thermostat replaced. I received a quote (I called twice and got the same quote) to get the replacement. It was one price and there was no disclaimer of extra charges for whatever reason. Issue #1. I scheduled an appointment and the tech did not show up within the 2 hour window. I called Chavez heating & air to let them know no one came and they did not know what happened. It wasn't a problem and I offered to reschedule for another day, however I did find it odd that they didn't know what happened resulting in not calling me to give me a heads up that no one was coming. Issue #2. The tech arrived early and attempted to replace the thermostat. He did run into some wiring issues and the job took longer than expected. He said it was the thermostat I bought. I told him it was brand new and it wasn't the thermostat. He tried again and it worked. He then told me that the owner (Rachel) quoted me an extra $100 and would also charge for patching the wall. I told him she can call me and that wasn't the quote or explanation of the service I got over the phone. Rachel the owner called me and immediately started to raise her voice and had a combative and angry tone before I could say anything. She said "My tech said you have a problem with the price?!" I told her I didn't have a problem with the price she quoted me and also informed her she didn't share that more money would be charged if the job wasn't done within a certain amount of time. I asked her if she thought it was appropriate for her to yell at a customer. She stated she wasn't yelling at me, proceeded to cut me off with her combative tone. Rachel cut our conversation off and handed the phone to her secretary eventually "giving up" and honoring the price she initially told me. I'm a fellow business owner and entrepreneur of 14 years and never in my life have I "gone off" on a customer and yelled at them. I've made mistakes before and fixed the situation by honoring what was best for or what was told to the customer. This "owner" gets to learn quality customer service and take ownership for her miscommunication. read more

My furnace wasn't working, I turned it on for the first time this fall season. I have a home warranty and they sent this company out to look at it. The young man by the name of Jesse came over and checked my system and made the repair, he was quick in finding the problem and furnace is working great. read more

Fantastic Service! I've used Chavez Heating and Air for our annual AC and Furnace tune-ups. Hands down their service is phenomenal. Love working with the fabulous staff and their technicians. Today, we had our AC serviced by Derrick and Dan. They were on-time, explained the unit, put on shoe covers w/o being asked and was the most nicest technicians I've met. I would totally recommend this company to anyone! read more

I had had 3 technicians out with 3 different reasons to why my AC was not working. One of them was just trying to have me spend thousands of dollars. Chavez Heating and Air showed up on time, professional and walked me through all the tests and possible issues. He fixed my AC THE SAME DAY. After 4 weeks, i FINALLY have a working unit. Thank you so so much for being helpful, timely, and EFFICIENT! read more

Swift, friendly service. My AC went out and they sent out an HVAC Technician within hours. George was very polite and professional. Thank you Rachel Chavez. read more

Chavez Heating and Air far exceeded our expectations. The provided us with the highest quality equipment at a price less than other companies we offering for lower grade equipment. Our sales person was Mike H . He was incredibly knowledgeable. He answered every question we had without hesitation. Robert and Dan were the techs who did our install. Very friendly and professional service from Chavez, from the first phone call, through tuning our new system on. Chavez Heating and Air are simply the best. 1st class all the way read more

That perfect balance of a friendly personality and professionalism. I only did a tune-up call, but I don't see any reason why I wouldn't use them for more. I highly recommend joining their maintenance club before you have a major issue. It is a big saving in the long run. You're a breath of fresh air. read more

their techs are kind and knowledgeable and can explain the heating and air problem with simplicity and clarity so that I can understand it. I feel confident in calling them for all my heating and air needs. read more

Awesome fast service my A/C was out, they came out as soon as i called...Nate the tech answered all my questions and did a amazing job and went above and beyond explaining to me the process and importance of getting annual servicing to avoid future problems with my unit. read more

We have been customers for several years & so glad we are. We have a seasonal contract so with the change of seasons we know our unit will work for us. Anytime we have needed a repair we were advised of the problem & given repair options. I truly like dealing with an honest business that understands our budgets & gives us a heads up. read more

Excellent fast service. Technician was very knowledgeable and helpful. I will defiantly use them again.

My air conditioner went out on the Friday before Labor day weekend. They were the only company to return my call Saturday morning, AND I had a service tech at my house in 3 hours. John explained what my problem was, and fixed it in a prompt and efficient manner. There is absolutely no hard sell - they let you make the decision. They are reasonable and their customer service was outstanding. One other thing, I was not charged a premium because it was a holiday - just their normal service call rate. Thanks so much. You have earned yourself another customer. read more

Great customer service from Rachel-Technician came right out and check the whole system. Found and fixed the problem- System running like new. Thank You Steve-great service read more

We have been a customer for a few years now and despite the challenges this company have endured they have always made sure we were taken care of. read more

It appears they have gone out of business. Their contractor license and bonds have expired and they don't return calls. They were an awesome company. I have used them before. read more

I attempted to share my experience on their Facebook page but I'm assuming they are not approving it. They were very friendly and gave prompt service when I called and requested for someone to look at my heater. My only issue was the bait and switch that was used with their "free estimate" which is promoted all over their webpage. The service technician came out to my rental house in Galt and was there for about 45 minutes. I received a call from the technician and he said it appears that my heater blower (motor) was fried. He quoted me about $500. I stated that I'd probably end up doing the repair but I requested that he leave me a quote at the residence. I was interested in getting a second opinion as I was hoping it may be something more minor like a relay or something. The technician then said there would be a "diagnosis" charge of about $80 which was included in the original quote. Hence, the bait and switch. I said the website had a free estimate listed and I was never told of any fee's for coming out (by him or the scheduler - I did not sign anything). He had zero response and the phone was silent. I then asked to call back after consideration; which he agreed with no response to my complaint... I ended up doing the repair and I was told that they were very friendly, informative, and timely. I only wish they would have been up front about any cost and I'm still not certain what the "free estimate" even means to them. For being in business over 20 years, I would think this is not their first time having this issue. The heater works great now and I appreciate their quality service. Joel read more

BEWARE. In my experience with this company: very inexperienced technicians and unprofessional management/ownership. This company does not have a good reputation around town and i would've been a lot better off if i had never had called them. I did call them because i knew the founder and wanted to support the business since his passing. My mistake. Chavez came out to fix a leak but ended up breaking the compressor while replacing the leaking TXV. I was out of A/C for 6 weeks during triple digit days going back and forth to get things made right and they've completely dropped the ball. Horrible experience from beginning to end. There's been excuses and delays; they've admitted negligence to installing the TXV badly but still they even have resorted to blaming me for trying to set them up for failure. They say, even though the A/C does not work still, that they've "fixed the leak i payed for". The money I've already payed "is all gone", so they cannot afford to fix anything else, they cannot afford to hire another company to fix it, and they cannot afford to refund me my money. I've had two separate companies diagnose a broken compressor. Caused by either the bad install of the TXV or from them forcing the compressor to run while they made multiple attempts to find the issue. I'm now out of pocket for that additional work. read more

I had Sergio come out and service my heat and air systems. He was so very professional and I believe honest. He answered a lot of questions I had regarding a new system. While he was here I asked him if he knew anybody that does roofing (off topic) and he suggested Jessie, said that he did an excellent job and gave me his number. It felt reassuring to call someone so highly recommended, I had Jessie do my roof repair and was very happy with him and wanted to let Sergio know I really appreciated it. Thanks so much! read more

Our AC went out during a hot spell. After an unsatisfactory experience with another HVAC repairman we had used previously, we decided to try someone else. Upon the recommendation of a friend we called Chavez Heating & Air. The office staff was professional and had great communication. The repair team came out quickly and showed up on time. We wound up needing a new HVAC system, which we had them install. (18 year old system had a bad condenser and coil leak) Everyone was great, working in an attic where the temps are well over 100 degrees they still maintained a positive and pleasant attitude. The work was top notch and they cleaned up the job site afterwards putting everything back so you'd never notice work had been done. Nothing but good to say about everyone associated with this company. They have a great business outlook, valuing their customers and their employees. Very refreshing! We highly recommend them and will call on them for all our HVAC needs. read more

Chavez Heating & Air has great customer service and very reasonable rates. Technicians are honest and reliable and don't try to sell you on services or equipment you don't really need. This company also does numerous things for their community of Galt. Would recommend & use again! read more

Installed a mini-split system in my shop. Bryan and John were fun to work with and very professional. The install looks terrific and works perfectly. All for a price well below the big name companies in Sacramento. Very pleased! read more

This place is so trustworthy and legitimate. The air conditioner in my condo was dripping like crazy, more like pouring, when it ran. I had some other (supposedly reputable) company come out and the man who checked it claimed he had 16 years of experience. He said the pan needed to be replaced, but it wasn't available anymore so he suggested either a special-made replacement or to replace the entire unit. If not that, then spray some band-aid like stuff on the pan to prevent dripping. My father said we should get another opinion, so he found you guys and what a difference! Two young men came out and shared what they were doing to check it the entire time, they took their time to look at it, and discovered that the filter needed to be cleaned and also it was low on coolant. That's it. And it was fixed. I would absolutely trust this company to come out again. read more

My A/C fan went out and I called Chavez. They came out right away and said probably the main board, but if they replaced it ($700) and it still didn't work I would still have to pay. I bought the board myself ($205) and guess what? Still didn't work. I called another company out of Lodi and they took care of it with no problems. Tech didn't seam to know what he was doing. Sorry, but I wouldn't call them again. read more