Awesome ER Service! Fast and Friendly!…read more Everyone was great during my ER visit today! I checked in easily, the wait was maybe 25 min long. I was seen by a blonde female Physician's Assistant who took great care of me and got me on my way. I thought I blew my eardrum but I only had a bad ear infection, so happy surprise not to have blown my ear out! The blond RN was super friendly too! All in all this was a great trip and now I can start to get better! Thanks everyone!

Few of the nurses are really nice, professional. Most are horrible, my wife has C-Diff which causes…read morediarrhea, she has a catheter and isn't mobile. I called the nurses station that my wife had pooped and needed to get clean up as she has really bad sores on her butt. I called at 10:15 it's 10:55. And finally a rude nurse arrives

i arrived promptly at 1:55 pm for my 2 pm appointment. One of the three receptionist checked me in…read moreeasily as I paid the $100 co-pay in cash. There was no other patients waiting in the reception area. I was escorted to a medical room at 2:06, and the medical assistant updated my medication list, weight etc. The NP named Mark, that I had been assigned to arrived with a trainee at 2:47 PM! No explanation why he was 47 minutes late. I find this unacceptable. And this was the second time he was late - the first time was the first time I met him. I made sure that I told the receptionist that he is running very behind, and that I would never be returning to this facility.

Dr. Jeremy Bruce was excellent with my husband on his hip replacement. When years later he was…read morelosing feeling in his arms and legs below the elbow and knees he could have tried to keep treating him, but insisted he go to a neurosurgeon. My husband went to the Neurosurgeon, and it was determined he had a spinal cord injury, and the main trunk nerve was compressed in his neck. He is on the slow road to mending I have to thank them both. Now my husband needs to have his other hip replacement done. I hope Dr. Bruce will be able to do that for him as well.

The office staff is exceptionally rude. They ask basic questions like ur the hugest annoyance. They…read moreconstantly change their rules so one visit things are as normal the next they want a power of attorney? No one in the actual office gives one iota about you. I remembered why I avoid going inside except for the bathroom. If it wasn't our doctor's choice we would go somewhere else. The nurses in the back are usually pretty nice. The doctors are great. The wait times are abhorrent so when we have an appointment here we have to take our kid out of school for the whole day even scheduling first thing. Update: I spoke with someone at the center was assure things would be better. I do not have a problem with the wait times as each surgery is special and can have complications. As a reminder the drs are doing delicate procedures so they do get behind but wouldn't you rather they are slow and precise rather than fast and possibly make a mistake?

Horrible experience with Amy Klhaun anesthesiologist. To procedure room I'm at 10 on pain scale-she…read morenever asked. She copied information from intake form over 1 and a half hours previous-approximately 8am it was now 9:20+/-. She never checked my BP, nothing. In procedure room i couldn't move anything but my right arm to shoulder while she kept harping "we need you to roll onto table". I couldn't. Imagine hurting so excruciatingly bad that all you could move was one arm and no one would help you. Finally one nurse offered her hand and I face planted on the table to which Amy Klhaun pulled my head up by my forehead and shoved a rolled up pillow under my throat! It took everything I could muster to raise my head enough to remove the pillow from my throat. I'll never go back. Her name is Amy Kleahn anesthesiologist for Chattanooga Pain Surgery Center, not Klhaun.

There are a few things that are key number one at the very top of life's lists is finding a good…read moredoctor who we can trust with the care of our lives essentially. Dr Sherrow is one of those. Started going to her five years ago. She is forward thinking and practices the best methods for women's health. I learned she was already using award winning gynecological tools with her patients , has efficient patient portals I can access when I need them. Her technician is THE best at drawing blood. I recently faced health challenges Dr Sherrow was amazing. Her level of expertise , and care and kindness, also the various staff working in the hospitals all sang Dr Sherrows praises - that's saying something . I understand there is a wait to start as a new patient but she is so worth it. I can't say enough and she deserves to be praised .

Should be more mindful of people's time. I waited 40 minutes after vitals and still no sight of…read moreanyone.

They ended up doing a great job. Once Dr. Dart explained things to me in more detail, I understood…read morethings more clearly. I had excellent care and the doctor listened to my concerns. Everyone in the office was nice as well. I think the actual hospital staff needs to work on their bedside manners a little more. Once I learned they were not part of USA, I had to give USA five stars. I would recommend them to anyone needing complicated surgery.

I was flagged by Erlanger hospital staff telling me that I had cancer. The Erlanger oncology nurse…read moresat in on this meeting yet referred me out of the Erlanger Healthcare system and onto University Surgical Associates (USA). Does she get a referral fee from USA??? USA is a private practice with corporate offices in Nashville, TN. I specifically requested a female doctor to do the biopsy but could not have one because I briefly delt with five+ years ago. What happened to The Patient Bill of Rights? The biopsy was performed by the male surgeon by deading the surgical site by skin injections. The biopsy confirmed that is was cancer. I went to USA surgery center several days later. It was really underwhelming and nonprofessional. The staff was rude because I had several antibiotic allergies. On nurse said, "You can't take anything, can you," as if I liked having allergy reactions. When the nurse anesthesiologist came round, I requested a small incubation since my mouth is small. She was quite rude, telling me that that there was no such thing as a small, adult incubation kit...that it only came with numbers. Last of all, the surgeon was late and in a terrible rush. The surgeon inserted a port in me, however he inserted it backwards. The bottom (metal) was on top and the plastic insertion area on the bottom. The oncology team could not start my treatment because of this backwards port. He was notified and sent me to a local hospital for their IV team to insert tubes for IV treatment. The hospital looked at it under a fluoroscope in radiology and could tell it was flipped. Only the surgeon could fix it At this point, I was upset at the waste of my time. I contacted my oncologist and he rang the surgeon. I proceeded to flip the port with a 90° bent needle and with no deadening before he jimmy-rigged it in place. He was chattering on about if this didn't work, he would place a larger port in me. I have to break it to you; It's NOT goin' happen! USA had a small task to do and they can't get it right. You would think this is it but you would be wrong. I received a call asking me to report to their little surgery center so he could place another port. I told the nurse that I declined a second surgery. When I reported to my oncology team, the surgeon had only flipped it to a 90° angle. The nurses have to push it down before they insert the needle. What I see from the vanish point of a patient is that this conglomerate of surgeons at USA are penny wise but pound foolish. Their billing comes through Nashville, not Chattanooga. In most medical practices, you have a business manager who keeps a watch of the local medical practice. The Chattanooga office looks sedate enough in the lobby, however once behind the doors to examination room, their is chaos. Chaos can cause mistakes and get you killed. Full stop. They have entered in incorrect charges in medical coding & can't seem to get the medical coding corrected. As to the one nurse who accompanied the surgeon to "flip" the port, USA received $490.00 for 5 minutes of standing there while the surgeon pokes me with a bent needle. In conclusion, I would highly recommend the University of Tennessee College of Surgeons over USA. The care received is far better and cheaper when medical coding is correctly done. University Surgical Associates (USA) is a for-profit company and is NOT affiliated with any University of Tennessee medical school.