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    Chung John MD

    3.7 (3 reviews)

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    Dalton Dermatology & Day Spa

    Dalton Dermatology & Day Spa

    3.5
    (2 reviews)
    0.5 mi

    I LOVE Dr. Cole and the PA, Nikki Dean, but am sick and tired of the extremely condescending…read moreattitude of Janice the scheduler. They, Dr. Cole and PA Dean are both very professional and do GREAT work. Everyone in the office is great, EXCEPT Janice, the scheduler for in-office procedures. I have spoken to two other folks who have had similar experiences. She is condescending, and frankly, not in the right role. My own experience was one where I was asked to justify why I rescheduled an appointment two times during for nonemergent care- two times during a Pandemic, all with ample notice. Keep in mind I had to call twice to reschedule for a family emergency. In my limited view, Janice's tone and inflection are inappropriate and extremely condescending, bordering on insulting. It's been many years since someone has spoken to me that unprofessionally and discourteously. As someone who currently leads a team that employs over 6,000 Doctors and staff in private practices in 29 states, I can tell you that in my personal view she should be repurposed in a nonpatient facing role or trained on how to speak to patients. After all, questioning a patient on their reasoning or choice to fully quarantine is not good for patient care or for the long term health of the business. Leave the medical advice to PA Dean and Dr. Cole and get someone with much much more empathy in this very important patient-facing role. As a learning opportunity for Janice when a patient calls, rather than saying, "Why are you canceling, you canceled twice during the Pandemic, she should seek understanding and ask something like: Is everything okay? In this case, I am quite sure her empathy hat would be put on when she realized it was a true family emergency that requires me to travel over a thousand miles for my youngest daughter.

    Dalton Dermatology is the best and most professional facility in northwest Georgia for all of your…read moreskincare needs. Whether it's skin cancer with Dr. Cole, removal of a mole by Nikki the PA or a facial by Lorie Sellers, this practice is top notch and I appreciate their kindness!

    Skin Cancer & Cosmetic Dermatology Center - Cleveland

    Skin Cancer & Cosmetic Dermatology Center - Cleveland

    2.0
    (8 reviews)
    27.5 mi

    Not sure about the dermatolgy, but the aesthetician side gets an F. Came in for a consult, got…read morerecommendations, made an appointment for treatment, given a card with time and date, received no confirmation phone call prior to appointment, arrived at appointment on date and time hand written by the same jumbo lip lady who rudely told me my appointment was yesterday. I showed her the card SHE wrote with time and date and she basically told me oh well sorry... I don't live in Cleveland. I drive many miles there to receive services I can't where I live and to be made feel as if I did something wrong is appalling. I have a history of skin cancer and need to see a dermatologist for follow ups but won't be using this establishment due to the fact they are in association/business with the rude, superficial, idiots across the seating area.

    I would pick no stars if possible. I went in as a cash pay person. (no insurance) They told me my…read moreprocedure would be $180.00 which I paid. When I got my stitches out 1 week later I asked is there any payment due? They said no, it's all paid. I got a bill from Quest Diagnostics for $299.44 for a lab test. I never approved this test. I called the cancer center, no one helped me, not their responsibility. I told them I am cash pay I need to approve charges ahead of time. I work P/T and take care of an elderly mother. This is a great problem on someone making very little money. This is very unprofessional. All they told me was "you don't owe us anything, that is a charge from an outside facility". Yes, a charge that they sent to a test lab, that I didn't approve. I will tell people NEVER GO HERE!!! Find somewhere else unless you have insurance that pays everything for you and you don't care how much the insurance company is paying. It is different when you have to pay it yourself and you didn't approve the test ahead of time!

    Acworth Dermatology & Skin Cancer Center

    Acworth Dermatology & Skin Cancer Center

    4.8
    (25 reviews)
    52.2 mi

    Great practice! Friendly staff and Dr. Chappell is wonderful. I finally found a great dermatologist.read more

    ### Acworth Dermatology & Skin Cancer Center Review…read more Unfortunately, my experience with Acworth Dermatology & Skin Cancer Center was extremely disappointing, particularly when it came to respecting our time and communicating with us as patients. Today, I had two separate appointments for my children with Dr. Johnathan L. Chappell. Both appointments were scheduled for 8:30 AM and 2:30 PM. As new patients, we arrived approximately 10 minutes early to complete the necessary paperwork. For my son's appointment, we were taken to the examination room on time, but then waited **more than 30 minutes** before the doctor came in. I eventually left the room to ask the staff what was happening because my son was missing school and I had taken time off work for the appointment. Shortly afterward, the doctor came in. The actual examination lasted **less than four minutes**. I literally timed it. The doctor did not turn on the examination light or appear to conduct a thorough physical examination before diagnosing my son and prescribing a lotion. I had to ask additional questions to understand how to use the prescription and what the follow-up plan would be. Later, I brought my daughter in for a separate dermatology appointment. Again, we arrived about 10 minutes early. This time, we waited **more than 40 minutes** in the examination room. Once again, I eventually had to leave the room and ask what was happening. Approximately two minutes later, the doctor came in. This appointment lasted less than eight minutes. Although it was somewhat longer than my son's appointment, I still had to ask multiple questions to get information about the prescriptions and what we should expect going forward. What was most disappointing was what happened afterward. I explained my concerns to the front desk and said that I felt it was disrespectful to make patients wait that long. My children's time and my time are valuable too, especially when appointments require missing school and taking time away from work. The response I received was essentially, **"I always have to wait at doctors' appointments. That's how it is."** There was no apology or acknowledgment that two separate appointments had involved waits of more than 30 and 40 minutes. I understand that medical offices can run behind. I also understand that unexpected situations happen. What I don't accept is the idea that excessive waiting should simply be considered normal or that patients should not expect better scheduling and communication. I have been to many doctors' offices where I have not had to wait more than 15-20 minutes, and where the physician takes the time to properly evaluate the patient, answer questions, and explain the treatment plan. Because of this experience, I cancelled our upcoming follow-up appointments and will be looking for another dermatologist. I am not expecting every appointment to run exactly on schedule, but I do expect patients and their families to be treated with respect, their time to be valued, and their questions to be answered. **Based on our experience today, I cannot recommend this practice.**

    Chung John MD - dermatology - Updated August 2026

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