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    Chung John MD

    1.0 (1 review)

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    5 years ago

    Helpful 4
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    Dalton Dermatology & Day Spa

    Dalton Dermatology & Day Spa

    (2 reviews)

    I LOVE Dr. Cole and the PA, Nikki Dean, but am sick and tired of the extremely condescending…read moreattitude of Janice the scheduler. They, Dr. Cole and PA Dean are both very professional and do GREAT work. Everyone in the office is great, EXCEPT Janice, the scheduler for in-office procedures. I have spoken to two other folks who have had similar experiences. She is condescending, and frankly, not in the right role. My own experience was one where I was asked to justify why I rescheduled an appointment two times during for nonemergent care- two times during a Pandemic, all with ample notice. Keep in mind I had to call twice to reschedule for a family emergency. In my limited view, Janice's tone and inflection are inappropriate and extremely condescending, bordering on insulting. It's been many years since someone has spoken to me that unprofessionally and discourteously. As someone who currently leads a team that employs over 6,000 Doctors and staff in private practices in 29 states, I can tell you that in my personal view she should be repurposed in a nonpatient facing role or trained on how to speak to patients. After all, questioning a patient on their reasoning or choice to fully quarantine is not good for patient care or for the long term health of the business. Leave the medical advice to PA Dean and Dr. Cole and get someone with much much more empathy in this very important patient-facing role. As a learning opportunity for Janice when a patient calls, rather than saying, "Why are you canceling, you canceled twice during the Pandemic, she should seek understanding and ask something like: Is everything okay? In this case, I am quite sure her empathy hat would be put on when she realized it was a true family emergency that requires me to travel over a thousand miles for my youngest daughter.

    Dalton Dermatology is the best and most professional facility in northwest Georgia for all of your…read moreskincare needs. Whether it's skin cancer with Dr. Cole, removal of a mole by Nikki the PA or a facial by Lorie Sellers, this practice is top notch and I appreciate their kindness!

    Skin Cancer & Cosmetic Dermatology Center - Cleveland - One of many Skin Cancer & Cosmetic Dermatology Centers

    Skin Cancer & Cosmetic Dermatology Center - Cleveland

    (8 reviews)

    Not sure about the dermatolgy, but the aesthetician side gets an F. Came in for a consult, got…read morerecommendations, made an appointment for treatment, given a card with time and date, received no confirmation phone call prior to appointment, arrived at appointment on date and time hand written by the same jumbo lip lady who rudely told me my appointment was yesterday. I showed her the card SHE wrote with time and date and she basically told me oh well sorry... I don't live in Cleveland. I drive many miles there to receive services I can't where I live and to be made feel as if I did something wrong is appalling. I have a history of skin cancer and need to see a dermatologist for follow ups but won't be using this establishment due to the fact they are in association/business with the rude, superficial, idiots across the seating area.

    I would pick no stars if possible. I went in as a cash pay person. (no insurance) They told me my…read moreprocedure would be $180.00 which I paid. When I got my stitches out 1 week later I asked is there any payment due? They said no, it's all paid. I got a bill from Quest Diagnostics for $299.44 for a lab test. I never approved this test. I called the cancer center, no one helped me, not their responsibility. I told them I am cash pay I need to approve charges ahead of time. I work P/T and take care of an elderly mother. This is a great problem on someone making very little money. This is very unprofessional. All they told me was "you don't owe us anything, that is a charge from an outside facility". Yes, a charge that they sent to a test lab, that I didn't approve. I will tell people NEVER GO HERE!!! Find somewhere else unless you have insurance that pays everything for you and you don't care how much the insurance company is paying. It is different when you have to pay it yourself and you didn't approve the test ahead of time!

    Chung John MD - dermatology - Updated May 2026

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