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    Chatham Thread Works

    5.0 (2 reviews)

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    7 years ago

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    8 years ago

    I love this store! It is a wonderful place to shop for gifts. The products are high quality and I received the best customer service.

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    Sea Bags - Sea Bags | Chatham, MA.

    Sea Bags

    (5 reviews)

    Nice sea bags store in Chatham off of main street. It is tucked away behind the Christian science…read morereading room down a street. Cute place with tons of new pattern bags and sacks made out of old sails. You can bring in your old sails and they will trade them for a bag or you can have one made out of your own sail. Fun place. Nice employees. Kinda expensive, but it is what it is. Good quality.

    after seeing these bags in a store downtown Michigan, I ordered my bag online as the one I wanted…read morewas not in stock in the store. we were going on vacation and I wanted a bag to carry with me on the plane. When I received the bag, it was not the one I ordered. It took more than a week for me to even get a hold of someone at customer service so I could get the bag I ordered. fast-forward eight months later and the strap on my bag is coming unraveled. Another week of emailing filling out a form and multiple phone calls to customer service to get my bag repaired. I spent $265 on a bag and the strap started falling apart before I have had it for a year. Bag has had minimal use and has been properly taken care of. Repair was free, which I honestly expected it should be at that price point and for the problems I have had with it. Company expects me to pay shipping back-and-forth so after $265 I have to pay another $30 for shipping! Before they would agree to take the bag back, I had to pre-pay for shipping plus tax. Why on earth am I paying tax on shipping? The gal on the phone told me it was only a couple of dollars but this is not the point! You're not paying tax on shipping why am I? I feel this bag should have been repaired and shipping should have been covered by the company. The bag strap fell apart, which had nothing to do with overuse or misuse. It was a defect! At this point, I either pay $30 to have the bag repaired or go without the bag. Customer service is terrible and at this point, someone should be answering the phone!.

    Chatham Thread Works - accessories - Updated May 2026

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