Always a problem when I deposit money in this locations atm . I deposited $734 this morning into atm received an error code upon inserting didnt receive my money back nor has my money been deposited into my account !! CHASE SUCKS read more

Chase Bank - Banks & Credit Unions Near Me - Tujunga, California

Great branch everyone is nice and youre in and out of there quick. I got helped by Joe the banker and the manager was also friendly. For sure the best branch in this area. A+++ read more

Chase Bank - Branch lobby clean and not that busy - Banks & Credit Unions Near Me - Tujunga, California

First time coming here in 2020. Plenty of social distancing, lots of hand sanitizer and free water bottles. Today I'm handing in coins for cash. The teller was masked and wore gloves. My transaction was quick, but it took 10-15 minutes of standing in line first.There was only one teller open in a Saturday morning. read more

Chase Bank - Free water bottles September 2020 - Banks & Credit Unions Near Me - Tujunga, California

I didn't have an appointment but had an urgent situation. The person who's checking everyone in told me they were all booked. But the lady in the office helped me. I think she might be the manager. She was absolutely helpful!! Although she had many other things to take care of, she made sure my problems was solved before she left. Come to this branch if you are looking for a good customer service. read more

It's a nice location, sometimes busy, but overall people are friendly and try to help you. I have been coming to this one for years, no major complaints read more

Chase Bank - Banks & Credit Unions Near Me - Tujunga, California

Even though the bank gave us a headache, stress and sleepless nights, the Manager of the Branch, Lucy, and Sabrina, in personal accounts, did a terrific job fighting for our rights. They went out of their way to provide us with the customer service any customer deserves and more. They opened a new account and took care of the problems we were encountering. I bet they felt the same relief when everything was cleared. We are so relieved that the problem is solved and our lives are back to normal. Special thanks to Lucy, Sabrina and Fuschan for an exceptional job they did. read more

Banker is so rude! I was in appointment to open new account and he sent it to wrong address, he looks stoned, don't recommend use this bank

The Tujunga branch of chase has a new manager who is rude, impolite and uncaring of customers. He yelled at a lady who was by he entrance talking on the phone a bit loud. He threatened her to refuse to let her in if she continued to speak loud on the phone by the bank entrance. The lady moved to the side of the doors & still he told her that it was to close to the entrance and to hang up or leave the area. I was sitting in the car waiting for my brother & couldn't believe it. Who the heck this fool think he is, the owner of the bank? UNBELIEVABLE Where did they found this unmannered idiot ? Don't use Chase in Tujunga they don't care about people. read more

Every time I come here there is always a long line. I have figured out how to do online baking and transfers so I don't have to come visit this branch. They only ever have only 2 tellers open. They leave the middle one closed cus of COVID. I don't recommend coming here unless you have a least half an hour. read more

Petik helped me out with a big issue I had and resolved the matter within a few minutes!! Great service and I was extremely happy things got handled so well within a short period of time HAPPY CUSTOMER read more

Chase Bank - In branch - Banks & Credit Unions Near Me - Tujunga, California

This is the worst chase bank to go. The manager is a Armenian lady. She is so rude I do not understand Chase's standard of hiring methods. Here is my list of complaints: 1. I am upset because the workers at this bank do not want to work. They are on their cell phones pretending to be doing something more important. When you ask a question to the workers on the desk they give attitude because I disrupted him when he was surfing the web. 2. They talk to each other and laugh at each other while all the customers wait in line. They pretend like they don't see you. And make you wait in line. They think they are entitled to talk to customers in such a rude manner. I do not understand what gives them the right to talk to customers in such a rude manner. 3. Also, I noticed that if you are not Armenian they treat you differently. I noticed this behavior several times. I never said anything about it before. But enough is enough. I called them out on out poor customer service skills and I stood up to their rudeness and put their manners in check. Chase needs to hire a whole new staff at this branch. It is getting out of hand. That manager chick needs to buy clothes that fit. It is disgusting that she wears clothes that do not fit. Yuck!! I will never go to this place. read more

I hated this branch when it was Washington Mutual. Since they have changed to Chase, I thought I would give them a try. So far I can't complain, every time I come here there are NO LONG LINES which is fantastic. The ATM is always OPEN if I need something. Mobil banking is great... The only one thing I have to say I didn't quite like was that the lady who signed me up didn't tell me that when I first pay a bill with the online bill pay, my payment has to be $25??! So I made a deposit of $100 when I opened my account.. and then she signed me up to pay 2 bills which where $25.00 each so then by the time I left the bank I already spent $50?! Strange but whatever.. This is my second checking bank account. So I probably won't be using it much. I just like the Chase Application which lets me deposits checks directly from my iphone... It's a feature which I think it's pretty cool.. Hope they continue to have ok service. read more

Chase Bank - Banks & Credit Unions Near Me - Tujunga, California

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Super slow service at this branch. One teller is simply not going to be able to keep customers going in and out in a timely fashion .

JUST when I was about to open a a Chase account - NEVERMIND. Two bank tellers on a Friday at 9am, not to mention it's the first of the month. Strike 1. I decided to come back two hours later, hoping the line would be shorter than 15 people. Luckily it was, but it built up again right after me. Still two tellers. I have my cash and deposit slip handy and filled out, and I explain that I do not have an account with Chase, but that I'm depositing cash into someone else's account. There was the first "unfortunately." He explained that as of (whatever date), you can't deposit cash into a Chase account if you're not on the account. I realize this wasn't his fault, I'm just relaying how ridiculous that is. Anyhow, he explains I can deposit into his account if I have a chase debit card. I don't. I do not have Chase. Once again. He says I have the option of depositing a personal check, so I explain the problem is that the funds need to be readily available to the recipient since he has to use that money within the hour. He explains that since it would be a small deposit, it would be available for them to spend immediately. Great! I call the recipient on my way back to work.... And guess what? The check is pending, and none of the money is available. Bravo, Chase. I actually favor Bank of America (which is known to be the worst of banks) over you. read more

I have been banking here since I moved to my current Tujunga address in 2001, so I thought that I would leave a general positive comment. This bank handles savings and checking accounts for me, and has done a home improvement loan as well. Their personal bankers who help with random issues are professional and caring. I have always had good experiences here even with simple issues such as check cashing. Staff seems to be well-coached in customer service. I read comments on this bank which oddly take Armenian employees to task, but most of the employees here that I have dealt with over the years have been Armenians and they have always been friendly and professional with me. I also do 90% of my ATM business here and never had any issues. read more

Management is poor. Don't feel safe. Too many transients set up shop here. Moving my business to another bank. read more

Chase Bank - You want to bank here you say? !... this bank is disgusting and this is what it looks like on their lot - Banks & Credit Unions Near Me - Tujunga, California

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Never go here after 5:00, there's one teller, a long line and bunch of employees standing by the door greeting you and talking amongst themselves. It's annoying. Instead of standing and continuously apologizing about the line, how about you open up? That's the time everyone is getting off work and is rushing to get the bank, why have one teller working? read more

STEVE FRAATZ, relationship banker, exceeded any and all expectations of customer service. His professionalism and kindness made my experience at CHASE a 5-star experience. More employees like Mr. Fraatz are needed in banking and customer service. Thank you for your help and guidance throughout this process! read more

I have been a customer at this location for years. It used to be a Home Savings of America until it was bought out by Washington Mutual. Washington Mutual has since been taken over by Chase. The tellers are competent, and friendly enough. Though since the changeover to Chase the atmosphere has become less personal with all the glass dividers. Sure, it's safe... but don't you want to feel the touch of another person when your'e banking? read more

Worst customer service. Very unprofessional. They were rude and impatient. I will never go back to this branch.

Opened my credit card there with Eleonora she was amazing help and very knowledgeable about everything. I got wonderful experience while I was there, thank you so much for great help. read more

This is a five star bank. When customer service is the main thing people want you get it here. Short lines and true professionals running the show from the top down what more can you ask for. read more

Because of the two ladies, Sabrina and Fushan I still bank in that location, I had a very bad experience in the past with the Armenian manager, where I was about to close my accounts. But the help, the understanding the friendly service and the beautiful smile, changed it all. I thank them and I think Chase should reward them for the service they provide to customers. Thank you ladies read more

This is one of my favorite banks that I go to. It is always easy to work with. Trienna is one of the best tellers at the bank she always greets me and help me out with anything that I need. I greatly recommend this bank to people that are looking for a new bank. Thank you Trienna for helping me out and making my experience easy every single time. read more

I hate writing bad reviews on Yelp, but this bank is truly the most terrible bank of all time. Lucy, one of the workers, gave my family and I such a hard time with a couple issues we were having regarding our account. They are not consistent with their work, and untrustworthy. I recommend staying as far away from this bank. read more

Helpful and friendly customer service but there is only 1 or 2 bank tellers. So if you go in the first week of month, you have to wait long line. read more

I like the fact that they are so close to my office and I never have to wait more than 2 minutes to be helped. They rarely have a line at this location. I was last here a week ago to cash some checks that I had been holding onto. While waiting for my transaction to process, I asked the teller if it would be possibly to deposit my coins as well. He informed me that although they do not do it unless they are rolled, he would do it anyway. I did not have many, but it was enough to make my bag super heavy. I was leaving for New York that evening and the last thing I wanted to carry with me was $8 in change. I was in and out in no time. Thanks Hovsep! read more

I love this branch! The staff is all so nice & sweet. When it's busy in the branch, you can really feel how hard and dedicated they all are. Lucy, the branch manger has been so helpful when I had an issue with my account. She took her time and resolved the issue for me and to my surprise followed up with me to keep me updated on the status at all times! read more

Aris at Chase Bank in Tujunga was so welcoming when I arrived and as i waited for a teller, i noticed he greeted every customer that came through the doors with the same warmth and care. Made my day!! Great job ARIS!! read more

People here are nice enough but they are so slow. Setting up a business checking account took literally over 3 hours and since I didn't have that extra time, it took 3 trips back. I then had to come back to add a dba to my business account, which took another hour. And as a new business owner who is investing a ton of money into opening up my business, taking $10 a month out of my bank account is bullshit. I will give them a little longer to redeem themselves but I will most likely be switching banks. read more

Today I went to the Department of Chase Bank in the 6589 Foothil Blvd Tujunga to open an account in this bank. I met with an employee of the bank Petik Petrosyan, who helped me in this matter. In addition, he suggested me to open a credit card and I got a line of credit for a large sum. Petik is an excellent worker, intelligent and friendly. I never thought that I can get two cards at once so quickly!!! Chase Bank ahead of all the others !!!I was very satisfied and pleased by the work of the Bank and its employees read more

It's your typical Chase branch location. However I love the integrity of the workers at this location. I recently had a check be sent to me that I felt would be sketchy and possibly a scam. I showed the workers at this location prior to depositing it into my account. And low and behold they speculated that it was also a fraudulent check that would end up freezing my account later on. They really helped me avoid more issues with Chase, as I've had some with workers prior. I usually use the atm, but am confident that when I need help they will be able to help me. My only note is this location is pretty much always packed. read more

I came in to this location to open an account. Fushan the branch manager assisted me and made the process so easy. She is very friendly and helpful. I really appreciated her positive attitude and wonderful customer service. Glad I finally came in to open an account. read more

Nice staff. No lines. Ever. I've never had to wait at this bank. They also gave me candy.

i visited Chase bank in tujunga this morning to open a new credit card. The Relationship banker whose name was Petik Petrosyan did a great job. He informed me about the benefits of each type of every credit card and advised me to get the one that will work for me better. I think after this i ll use only chase and especially the services of this branch. i wish ever person did his/her job as nicely as Petik did. HE was very nice, smart, professional and knowledgable.I will highly recommend every one to ask for him. read more

the branch manager of the chase bank on Tujunga has really poor customer service, I got a draft and she send me to customer service then I call again and she heard that I was mad and speaking louder so she told she was going to check my account balance and give me a callback, which she never did. and the Armenian girl is really bad I guess they forgot what means to great a client and be grateful.the only who were trying and had a decent customer service were two young latinos. someone is not doing his or her work good as regional manager maybe or put the wrong people in charge. read more