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Chase Bank

3.1 (25 reviews)
Closed 9:00 am - 2:00 pm

Services - Chase Bank

Personal banking

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CHASE Bank Lobby @Torrance
Dave L.

I came to this Chase branch in Torrance to take care of some issues with my account. There was only a couple of people waiting for the tellers when I walked into the lobby on a Saturday afternoon but apparently this Chase bank only had one banker working and you have to make an appointment ahead of time in order to get service which was a bit frustrating when I looked over to where the banker was sitting and he wasn't busy or working with any client. Ruba the lobby representative was pleasantly helpful with the situation I had after I explained to her the reason why I came into the branch. She ended up assisting with what I needed which was really awesome :-)

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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3 years ago

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4 years ago

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2 years ago

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7 years ago

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2 years ago

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2 years ago

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10 years ago

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5 years ago

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12 years ago

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13 years ago

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7 years ago

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14 years ago

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6 years ago

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7 years ago

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8 years ago

Niko is amazing. It's rare to find people who work at a bank that are so helpful, and SMILING! Thank you dude.

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10 years ago

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11 years ago

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12 years ago

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9 years ago

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Review Highlights - Chase Bank

The lines are not long and the waiting time to see a representative is very short.

Mentioned in 2 reviews

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City National Bank - Torrance

City National Bank - Torrance

(6 reviews)

Banking representatives need better knowledge of their own products. I visited looking for a…read morecross-border account, but the staff had no idea what I was referring to. They didn't make any effort to contact a manager, research it online, or check whether such services existed within their company or affiliates. If I have to do all the research myself, I might as well do business with myself! It turns out this service has actually existed since 2012 through Royal Bank Georgia. I suggest updating staff training and product knowledge. Thanks to AI technology, I was able to find the information on my own--and I'm now a very happy customer.

Need a Loan Officer Who Gets It? Call Paul Marshall…read more Buying a home is stressful enough, but when you're using a specialized program like City National Bank's Ladder Up, you need a loan officer who knows how to navigate the process, advocate for you, and keep things moving. That's exactly what I found in Paul Marshall. The Ladder Up Program is designed to increase Black and Brown homeownership, especially in communities where those groups are the majority. It's a powerful resource, and I'm grateful it exists. But like any program with grants and specialized requirements, it takes patience, persistence, and someone who understands the process inside and out--that's where Paul came in. From the moment I started, Paul handled my loan with urgency, care, and a level of professionalism that made all the difference. He wasn't just doing paperwork--he was actively advocating for me, making sure my loan didn't get stuck in the process. And let me tell you, this wasn't an easy timeline. I started without a preapproval, and Thanksgiving and Christmas both landed right in the middle of my escrow period. That alone could have pushed things into the new year, but Paul stayed on top of every detail, ensuring we closed in just 40 days while securing the maximum Ladder Up grant award. What really stood out was Paul's ability to reassure and problem-solve when things felt overwhelming. He understood the unique dynamics of my transaction--where both the buyer and seller came from the same historically underserved community--and handled everything with the cultural awareness and dedication this kind of work requires. If you're considering homeownership and want a loan officer who will fight for you, guide you, and get you to the finish line, Paul Marshall at City National Bank is the one you want on your team. I can't recommend him enough!

Chase Bank - banks - Updated May 2026

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