Transfers between accounts is a simple task that is complicated by having them only available by going into the bank & having a teller do the same thing as we could do at home. There is NO logical reason that I know for this inconvenience. It just adds to problems that Seniors & others with transportation & mobility issues encounter. Very Poor "management" decision! No Consideration for Customers !! read more

These have to be the worst atms I have ever encountered. It's close to home, but I'll drive to the other side of town.

Normally most of my experiences with financial institutions have not gone well and were a frustrating mess, until today. Everyone at this branch was so friendly and accommodating to me and bent over backwards to help me resolve an issue I was having. Every bank should be like this but sadly are not! Are you listening BofA?? Thanks again to everyone at Chase Simi Valley you guys are awesome!!! read more

Take your money to a different bank who cares about their customers. They take up to 7 days to release funds from just authorizations and they don't give a sh-t. Add that to the long lines and their app that is always down and the fact that they only care about customers that have balances in the 6 figures. Don't walk but run to a better bank, fast. read more

I would like to make everyone aware of a situation involving fraud. I received a letter by mail with ph# 866~569-6809 they are offering me settlement on one of my accts. This was an Amazon acct. I strictly used this for monthly Amazon purchases . This account has been closed some time due to an extreme amount of Indian culture reads as well as Bali dancer videos so this account was paid off by me not charged off and this offer letter is hilarious. Get it together. We carried big money there and I've lost big money through this process. I already gave them my ss# and last four of acct. and I will stop by bank tomorrow to clear up . My recommendation is to stop in bank personally vs calling this # obviously it's fraud if you google it the reviews say the same. You always want to trust where your hard earned money is held. *RED FLAGS" This happened to a friend of mine then what do ya know the credit union had shut down. She never received payout it's a process. Just be careful where your money is being held. Beware of scams*.I just googled the post office stamped #s on bottom of envelope and what came up was caregivers on my street it's a home they opened for business. This is crazy! Still I feel it's Chase Banks responsibility to resolve it has their name on letter and this has been happening for a long time. I'm sure I'm not the only one and we trust you basically with our life so when a situation such as this arises please protect acct. holders /members as per FDIC contract. read more

DON'T TRUST THIS BANK. REPEAT. DON'T TRUST CHASE THEY DO EVERYTHING TO TAKE YOUR MONEY AWAY WHEN YOU TRUST THEM AND THEIR BANK PHONE APPS. The worst bank ever is Chase. They are charging me 3 times for an overdrawn fee THREE TIMES even i got the deposit to cover that at around 9:30 pm. And when i saw the deposit was done at that time I did a payment for my credit card. I checked at that t I'll me and it said that i had the money already available. That's why i decided to do the credit card payment. When i wake up the next day the order of the transactions had changed completely in my balance on my phone app and they had charged me 3 times for the overdraft fee. And the deposit was moved to a later time than when it was done. So that they have a back up proof that the money was there late and they can charge you. I called the customer service and they will not do anything to help. read more

I have been a former employee and customer, since the inception of Great Western. I have had many instances of fraud, where I'm in Cali and use my card... only to see a charge in another state within minutes. ALWAYS the fraud dept makes excuses or "does not receive" the documents asked for, which I know I sent. So, I lose money. Not the best way to treat your military clients!! Well, as if it couldn't get worse- today, I was into the branch. The line is ridiculous. I'm referred to the inside atm's. I make a large cash deposit. I am given a receipt reflecting the deposit, only for it to not reflect my account (in-person or online). I return to the bank. I patiently stand in line. The Op Sup Jessica tells me to sit and she'll help me. 15 minutes later and 6 other customers she's helping... I ask her if she will ever help me, as I too waited for help. She gives me attitude. She was extremely unprofessional and rude. After 25 minutes of waiting, a branch rep (Mr. Ayala) asks me to sit down. He too is nonchalant, brief, rude, and lacking understanding. Not once did he look me in the eyes. He treated me like some sort of liar. He tried to tell me that I'd have to wait 1-2 business days before my deposit could be found. I explained that the monies was for my little one. It was the weekend and we needed funds. I asked why the atm machine had no sign to reflect it was "down" as they claimed. His response, "maybe it's just you"- EXCUSE ME?! I have NEVER EVER been treated so poorly. Upon request of DM info, he feigned ignorance. I'm closing my 20+yr account and going to a credit union. That goes for family and friends too! read more

No customer service. Bad information. Long time customer but they have gone down hill.

I took a relative that's in a wheelchair recently to this bank. Although they have automatic doors once you're inside there are no accommodations for anyone in a wheelchair. It seems sad to me that in this day and age they can't have banks get an update to work in today's world. They should have a lower area where a handicap person in a wheelchair could do their transactions comfortably. I know they have the computerized teller machines but most seniors aren't comfortable with navigating those. Chase it's time to update this antiquated branch. read more

Everything is fine with this bank except for when you want to deposit your change. They apparently cannot accept loose change. When asked why they can't accept loose change, it is because they do not use/have counting machines anymore. My response was, "You need a counting machine to count eight quarters, which is 2 dollars?" Her response was, "I will take it this time, but next time you need to bring it in the paper rolls." Uhh... well how do you know I will have put exactly 10 dollars in rolls if you aren't going to count them with a machine to be sure? Idiot. Stupid. Sounds like a nice way to add some extra change to your bank account, courtesy of Chase, the most retarded bank on Earth. read more

The woman I spoke with was rude and unhelpful and denied letting us talk to someone because it's "all online" and "they can't help even if she was here" all for me to do the online having to call them and wait to get all the information because I NEEDED SOMEONE THERE TO HELP ME chase bank so better. read more

I wouldn't recommend Chase due to fees. I understand charging overdraft fees for a transaction. But if one charge throws your account out of wack they will charge you multiple overdraft fees along with an additional returned payment fees. read more

I've always thought of Chase as a good bank. They're pleasant, usually know what they're doing and their no interest financing has always worked well for us. I took my granddaughter to open an account this year. She turned 18 and was gifted a trip to Hawaii for her 18th bday. She had previously banked with Wescom but wanted to try a larger bank. We opened her account with 550 dollars. We explained that she'd be leaving to Hawaii in a week and wanted an ATM debit card. The gentleman said no problem and opened her account, deposited her money and handed her what I thought was her ID and a temporary card. It wasn't until a couple days before leaving to Hawaii that my granddaughter told me she was disappointed that she hadn't received her card. I told her it was fine, at least he had given her the temporary. Come to find he hadn't given her anything. He had handed her the drivers license and her Wescom bancard which I mistook for her temporary card. We had left the bank without any kind of card. I told her to call him and see what happened. He apologized and said we could have paid a 5 dollar fee to expedite and deliver in 2 days. Gee! Was that maybe something he could have pointed out when we opened the account. He knew we were on a time crunch. Luckily she can go withdraw her money or get a temporary ATM but not a debit card. I consider this really poor customer service. He was a very nice man but obviously didn't follow through the way he should have to provide a positive banking experience. I hope he realizes his mistakes and learns from this. At the very least she should have left the bank that same day with a temporary to have access to her money. read more

Great service, and my money seems quite safe. Lots of ATM's at this location, and lots of helpful staff.

I went in 3 weeks ago to formally have my name changed on my bank account and get a new card! He went ahead and changed my name took copy's if my new Id & social and changed it in the system, said he ordered me a new card and after 3 weeks I finally called today and he never ordered it! read more

This is the WORST bank to date! I opened a simple checking account last week, put money in it, then just received my DEBIT card today. I called to activate it and they tell me they canceled my account completely!! They wouldn't even give me a reason why! This bank is so messed up because they told me to go ahead and stop using other bank and transfer direct deposit to them instead so NOW I have to wait to get a cashiers check from chase with the money I had in account annnnd set up a bank account with another bank ALL OVER AGAIN! read more

There was this time I needed some money.. And It's been weeks since I seen a dollar. My pockets were starving harder than I was and my wallet started to look like a wrinkled gas receipt. Those were some horrible times... Then I found work and and went to the bank I'm commenting about right now. They saved my life.. Thanks J.P. MORGAN CHASE BANK in the area I'm specifically speaking about.. Your the greatest!! ;) read more

This location gets a thumbs up for having 3 outdoor ATMs (some branches only have one!). Chase, as a whole, gets a thumbs down for eliminating free checking (Boooo....).. Thumbs up + Thumbs down = 3 stars. read more

Fast efficient got all my stuff done. Established bank is very very friendly they try to help you in every way possible. I always walk to a satisfied and happy. They have good . adequate parking read more

Great customer service. Also, they have replaced some tellers with big ATM kiosks. Good for cash deposits as they take 50 bills at a time.

I love Chase but NOT this branch. The guy I just dealt with was so rude! I wish I would have paid attention to his name because he was so rude! I prefer the LA/First location. They are always so nice and helpful. read more

Good location, good service, and anyone complaining about a lack of free checking doesn't understand the fundamentals of banking and isn't qualified to comment on such things. Any-who, they have a really cute teller as well so that's a plus ;) read more

I have been with Chase for a very long time. I love them for their convenient location ( branch and ATM), and their long hours and their convenient online banking. I also have an account with BOA in the adjacent plaza. BOA is always closed when I go while Chase is still open. As a result, I bank more with Chase now and rarely do anything with BOA. ( blame it on my work hours) The service at Chase can be hit or miss. On some days I am extremely pleased with their service. Other days I feel like they are understaffed. That is true for most banks though. I will recommend Chase bank. read more