This bank is customer oriented, friendly and the staff are almost always working in the customer's best interests. Not like Bank of America. read more

Chase has continued to earn my business as they take care of their customers. Judah today was professional, smart, very efficient in handling a couple matters. He's a good reflection of the bank - kudos to him. Also, am noticing small matters such as if one has bills put in an envelope, the teller puts them in the envelope, unlike BofA where one is given the envelope to have one do it. Tellers seem nicer than most big banks. Chase banking online allows one to transfer funds easily to another bank, unlike its competitor. The ATM keys are clean unlike the other bank which usually has dirty keypads. The lobby environment has an accommodating feeling. read more

WORST BANK ! Horrible customer service- ruined my credit and account and never paid the sign up cash after doing everthing correctly- This banks a joke the staff is completely unprofessional and have no idea what theyre doing. Especially the manager - been a nightmare! read more

ATMS ARE FILTHY DIRTY. Smudged and prints all over for t entrance door. Trash Outside and was first thing in the morning. They seriously need to upgrade their cleanliness standards. read more

I received awesome customer service from Lupita at the Chase Bank on State Street. She was so patient and friendly helping a friend purchase a bank check and then cashing it. Thank you Lupita for fabulous customer service. read more

how anyone willingly goes to this bank is beyond me. there's maybe one teller who isn't slower than molasses. instead of a greeter how about hop in the window and actually help people . read more

My rating is Zero. I literally called and they placed me on hold. It was a very simple question. They didn't come back - and hung up. No one answered. No Customer Service. read more

Convenient location and customer-focused service! This bank is in the heart of downtown and is centrally located to my home. It offers a decent parking lot which is usually monitored by a security guard - this puts me at ease especially being at a bank in a densely populated area. The interior is large and appears to have many offices/cubicles to one side, though I've never ventured over to that section. I've found just about all of the staff to be friendly, knowledgeable, and focused on the customer. They really do make an effort to go the extra mile. I came in about 6 months ago and asked if I could have a pen. The front greeter went to great lengths in finding their spare pens, going into three different areas of the bank to look. She eventually came out with three different types of pens - and provided me with all three! Totally unexpected but pretty cool. I appreciate how there are multiple ATM machines out front. I wish this location had a self-service interior kiosk as the other local locations do, but I will give it a pass as their lines typically aren't too long of a wait. I will be back for my banking needs! read more

Chase Bank - Banks & Credit Unions Near Me - Santa Barbara, California

Chase downtown branch has gone steadily down hill with increasingly poor customer service. Came in because I had $70 fee attached for a non existent safe deposit box shuttered when the Mesa branch closed two years ago and incorrect checking monthly charge. 800 number said I had to come in personally to resolve. When I did, was told needed an appointment and couldn't just wait for banker and it would be a week. Branch Manager even refused to come out and speak to me. Odd as they can staff someone to monitor the door like a Walmart greeter yet cannot have sufficient staff. After 25+ years.... Bye bye Chase and hello locally owned bank. read more

How good it is to be able to reach a human by phone and have prompt resolution of an issue without a hassle. Kevin and staff at Chase were able to help, even the follow up call through call center in India was responded to promptly. Nice - recommended branch. Thanks to all. read more

This branch does not care about its customers. I just stood 30 minutes in line with no movement and they failed to tell us that their system was down. Might have been nice to know that before I wasted my time. read more

Was a little frustrated today with the lack of service when trying to open up a business account at this particular Chase Bank. All the employees seem to be busy doing banking things while me and a few other customers waited for them. when they finally came and asked me what my need was they said I should have made an appointment to start a business account. when I told him chase on the phone told me to stop in to a branch he seemed unapologetic. I am going to a different branch.... read more

Chase Bank - Banks & Credit Unions Near Me - Santa Barbara, California

I had a wonderful experience with Carlos at Chase on State St, today. He was smart, patient, answered all my questions clearly. I look forward to a long relationship with Chase as wonderful as my Citibank but with the added benefit of a local branch! read more

Chase has yet again lost another customer. I had been a customer since 2015. I got hit with 3 overdraft fees within 24 hours totaling $102 in fees. They would not reverse them and didn't try to save me as a customer. I closed out my account and feel so relieved. Be careful with these guys. read more

I have been a faithful customer of Chase for 8 years for my mortgage loan. Always faithfully paid, never any real problems. Then they sent me an email out of the blue that my mortgage payment will be going up 6 weeks from now Said it was due to insufficient escrow money My payment would be raised from 738 to 878!!! Ridiculous!!! So they mismanaged funds and made ME make up for it!!! They are poor communicators and when you talk to them on the phone, you get to speak to am outsourced person who doesn't speak good English. Even more frustrating!!! Avoid Chase like the plague if you are going to finance a home!!! They are dishonest and irresponsible. read more

I don't know why people rate this place so low. I visit this branch probably twice a week to make deposits when I get client payments in that are too large to do as online deposits using the mobile app on my iPhone. They even have decent Saturday hours. The branch is centrally located to downtown Santa Barbara and has a large, easily accessible private parking lot that you can get to from two (2) different streets. The inside of the branch is always clean and well air conditioned (it has been really hot here for the past 4 months prior to this review). I am never in there for very long though because they usually have several tellers working so that you don't need to wait an extended period for service. They also have a separate line for business transactions open during peak periods. The tellers are friendly and helpful.....I don't ever fill out deposit slips, they do it for me using the info from my company endorsement stamp or from my debit card. And as for the service from Chase in general.....its the best I have ever had from a bank....large or small. They are the only bank I have ever been with that ever looked for a way NOT to charge me fees. You read that correctly. I got a phone call from my banking rep about 14 months after opening my first two accounts there a few years ago and was shocked to learn that he had .... on his own...done a periodic review of my accounts and services and identified that if I used the other of my two accounts as my designated "primary" account, they could reduce my monthly service fees and would I like to switch? I said yes, and they switched me over and ......CREDITED ME back 6 months of previous service fees....even though they had not made an error. That is remarkable compared to my experience with every other bank on Earth. I recently established a line of credit for my business. During the process, I worked with a single, local relationship manager who is knowledgeable, professional and friendly, and who guided me through the entire process from start to finish, including navigating a few issues that came up due to the fact that this was the first time I ever got a large credit approval for my business. She provided personal service that the little "local" banks claim only they can provide, but unlike those tiny local banks, this is Chase and has national reach, and a 1st class iPhone app and website. My local Chase relationship manager has already helped my with other business needs I have such as setting up scalable payroll etc. Chase has earned my personal and company banking business for life! read more

I was in a bit of a bind - I was asked to get a cashier's check so that I could pay the deposit on a future apartment.....but my current bank only sends out cashier's check by mail, which can take up to 2 weeks! I need it much sooner than that. So I went to Chase to ask if it would be possible to open a new account here so I could issue a cashier's check through them. This is all after a day of running from apartments, work, FedEx, etc...I was dead tired and feeling like I was going to explode from stress. The last thing I wanted to do was be in a bank opening a new account - but my experience here really turned my day around. After waiting for maybe a minute, one of the workers, Tiffany, started getting my new checking account set up. It took less than 30 minutes, and she gave me the rundown on every possible step I could take to get this cashier's check out as soon as possible. She answered every question I had, was very patient with me, and helped remedy what was an extremely stressful day by being positive, reassuring, and knowledgeable. And she followed it up by giving me a way to contact her if I have more questions - so overall I just generally felt like I was in good hands. With a day like I was having, I was ready to tear my hair out. And on days like these, you just want to walk into a business and have things go smoothly. You don't want to have another thing go wrong because of bad customer service or because you need to stand in line for an hour. I've seen other (less than positive) reviews here, and maybe I just lucked out and had a good first experience - But I walked in with a problem, and Tiffany gave me everything I needed to fix that problem, all in half an hour. That's pretty good in my book. EDIT: Oh, and I forgot to mention - they waived the fee to get my new checkbook sent to me. I didn't even ask for it, Tiffany just did it out of the blue. It was a very nice way to wrap up my visit here. read more

The people here are nice. I've been out of town on a project for a while, however, so I've been trying to deposit checks with their app for my business. It never works. I've been depositing checks through my personal bank for years, no issues. It's their app, not my phone. Weak sauce. read more

Who goes into a bank With shopping bangs? I do. Doesn't see the ATM on the main street? I do doesn't know her account number? I do suprised that she doesn't have to talk through a bullett proof window? I do needs cash? I do worried that the tellers will think she's crazy? I do but doesn't care about all of the above because needed some green bills on her? I DO! Of course by the end of my 7 minute visit everyone realized I wasn't a local SB-ian (I'm copywriting that term..don't take it from me). What can I say, I'm from LA. read more

I am always so impressed by the customer service experience that I have with Chase. Today I was helped by Liz (I think that was her name), she helped me with an account issue that I was having. She was very pleasant, and very nice to work with. She fixed my problem in very little time! This location also has better cany than the other locations I've been to. Most locations just DumDum pops (which are good), however, this location has these really amazing candies that were chewy, and fruit flavored. Anyway. I'll be back! This is my new favorite Chase Bank! read more

This review is regarding the extraordinary customer service from JJ and Liz. The two of them hold it down so well. They addressed all of my needs and concerns and even had free lollipops to give out. My favorite was the watermelon flavor. Next time you have any issue with Chase, make sure to hit up either JJ or Liz, they won't disappoint. #LoveWins read more

Why does anyone still bank at Chase?! Every time I am forced deal with this horrible bank it's a nightmare. Today I cashed a check that my roommate wrote me and they charged me $8 just to cash it. Are you kidding me? The cashier asked if I was aware of the fee, I said no but that I wanted it cashed anyway. He then tossed my ID back at me and he did the same with my cash and said nothing as I walked away. Horrible customer service. Lame fees. This bank is horrible. read more

Most definitely the absolutely worst run bank I have ever stepped foot inside. Made an appointment for 2 separate visits and had a 20 minute and 40 minute wait time where multiple employees continually came up to the waiting area and said, "You're next", completely not understanding who has an appointment and who is a walk in. At least develop a system so the 5 people you have working can understand who has appointments and who does not. This is not a problem at other banks but unfortunately is only one of many issues that make this branch incredibly awful. Saul, the "business manager" was not only completely rude, but also extremely inept in understanding the simple correlation between LLC's and EIN #s. He refused to open a business account for me twice, for multiple completely incorrect reasons. Regardless of showing him many acceptable forms of secondary ID he finally used this as an excuse to not have to open my account. When I informed him that Chase's site clearly outlines this policy he refused to pull up the site and threw a temper tantrum refusing to move forward. Saul is either too lazy to open business accounts near the end of his shift, is an extremely unhappy human being, or possibly doesn't correctly understand the process This review could be easily extended, but Saul is not worth further time. I hope corporate sees this and realizes this branch is losing them many customers. read more

Ray Torres has always been super nice and professional. I was shocked by the extremely rude treatment recently by a Ray Garcia. I called to inquire if Priority Pass travel was a perk of my Private Client membership. He said am I asking about Saphire card. I said no I was asking about Priority Pass membership and was it a perk. He was so rude I asked for Ray Torres. He said, "he will call you in five minutes to tell you exactly what I just told you!" Of course I never got a callback. When I finally after 3 hours called back, Ray Garcia answered again. I tried to explain my question, and he very condescendingly tried to answer about different credit cards. I finally said, "ok i understand, thank you for your help", at which point he HUNG UP ON ME! I was being very nice and polite and no "thank you for calling chase, have a nice day" or anything. Just incredibly rude, then hung up on me. If I were his boss, he would have been fired in a heartbeat! And if he were the only banker there, I would close my account from Chase. My father owned international bank and would never have tolerated such unprofessional rudeness! Ugh read more

I have a business account with Chase for more than 10 years. Recently, due to the California mandatory covid19 shutdown, I applied for the Pay check Protection Program through Chase. I submitted my application with all the support documentation I have. Chase emailed me a week later that my application was denied due to lack of documentation without any explanation and asked that I can reapply if I want to. I got and email back 5 days later that my application was again denied with no explanation why or what other application I needed to submit. Chase also disable the link so I could not reapply. I got advised from other applied again through Paypay. I submitted my application and got the loan approved the next day and the money deposited into my bank the second day. I do not think Chase processed my application correctly and...customer service was terrible. I will switch my business banking service after the pandemic settling down with a bank institution that cares more about its customers. read more

My problem is with the whole Chase Bank enterprise. They can not explain why West Coast Clients are given a payment cut off time of 5:00 pm Pacific time when the East Coast has a payment cut off of 8:00 pm. I think the reason is they are greedy, and can charge late fees if a West Coast client tries to pay an online payment after 5:00 pm. That is not fair at all, Chase doesn't care. read more

I went in this morning after working a 12hr night shift at the hospital. I needed a cashiers check because I was closing on a home. I also needed closing documents notarized ASAP because the package needed to be sent back that very same day. You can imagine I'm exhausted already. Quick recap: I opened a checking account a few weeks back. So if I needed the services of a local bank it would be available. I also have had a credit card with CHASE for about 8 yrs. Along with already paying off my first home mortgage with them. I was told upon opening my account I could get my document notarized. Then a few days prior to closing I went in to make sure I would be squared away. I knew I didn't want a last minute surprise. This time I was told they couldn't do it because the loan didn't originate from them. Present time: I go in and get my cashiers from a pleasant girl. I decide to check on the notarizing since I am already there. I'm told they can't do it because they are only familiar with CHASE documents. I ask, what makes the 20yr old UPS guy who notarizes any different? Basically the branch manager steps in and says they do it as a courtesy to customers and he doesn't have to give me a reason. It's his decision and he says no. WOW! So much for being a long time customer. I guess it's not enough to earn a notarization! I'm sure it's because you see that document as competition. However if you had taken the time to ask. You would know my closing property is in a hurricane/flood zone and CHASE doesn't do those loans. Even if they did. I sure wouldn't use CHASE now! *** this review reflects the branch manager. read more

They gave out a credit card in my name to an identity thief. I wouldn't use this bank or trust them. It took me a half hour to close my account with Chase Bank. Go elsewhere. read more