My husband opened up two teen accounts for our kids. My 15 year old son was scammed and deposited two (bad) checks. Normally and especially with a teen account - you shouldn't be able to access the cash without the check clearing first! Common sense. Well not with chase! They advanced him the money, then the check bounced after they let him overdraft $850 dollars! Shocking especially being a teen account it should have guard rails. Chase held him liable even though they should have never released that money in the first place. What is the point of the teen account if it's not for situations like this? My son has been working off the money for months. Terrible bank read more

I have had an excellent experience working with this Chase Branch. I am especially appreciative of the above and beyond service I received from the branch manager Juan Rodriguez. He was incredibly patient and helpful. He walked me through opening an estate account and helped me set up a safe deposit box drilling down in San Diego saving me a long trip. All the staff I interacted with were very helpful and friendly. Thanks so much! read more

This location is my go-to when I'm in Santa Barbara and in need of a specific cash amount. I've been a Chase customer ever since Washington Mutual had changed hands several years back. I haven't had any major issues to date. Chase's website and smartphone app are both cutting edge and very easy to navigate through. I appreciate how they consistently update the app, typically adding a shortcut or two each time I log in. This particular branch is centrally located in Santa Barbara. My only gripe is their too-tight parking lot. If a vehicle doesn't pull all the way into a spot, the entire row will be blocked from the ability to drive through. However, I know that this bank likely leases the venue so it's not really their fault. Otherwise, I have no qualms. The building is well landscaped and offers great curb appeal. The tellers are always bubbly and willing to assist as best they can. I appreciate how there's always a greeter who is willing and able to point you in the right direction. My favorite feature is the self-serve teller indoors. While the outdoor self-serve tellers allow you to pull money out in increments of $5, the indoor kiosk will let you go for an exact amount (i.e. $247.62). There is usually never a wait and I will gladly utilize it if I'm ever in need of a particular amount. Good chain, good branch overall. read more

For three years after we moved to Santa Barbara, we banked at the Loreto Plaza branch and were entirely happy with the service, in moving our accounts and handling regular transactions. Like so many others, we were sad when Chase shut the Loreto branch down in June and moved our accounts to the upper State Street branch. Since then, we have tried mostly to do online and ATM banking (although we were happy to see many of the familiar faces--but not Ray, our former manager, who moved to the downtown branch). Yesterday, I went in to the Upper State branch to buy two cashier's checks for different amounts for a filing with the U.S. government. Today, as I was preparing the filing, I discovered (fortunately) that I had received two checks for the same amount. I went in today to get a correct check. Of course, the teller was very apologetic, and I admitted that it was my fault for not looking at the checks before I walked out. Then the nightmare started. The teller seemed unable to cancel out one of the two duplicate checks and passed me on to that branch's manager, a Mr. Garcia, an obsequious man in an ill-fitting suit and un-managerial green socks with tennis racquets on them. Without offering too many details, he proved entirely unable to issue me a new cashier's check before he figured out what to do with the duplicate check issued in error. So, we spent a full 35 minutes waiting on the phone for him to talk with someone in the backroom. I tried several times to get an explanation from Mr. Garcia about what was going on. At one stage, he berated me for interrupting his ( useless) explanation. His "solution" was to tell me to leave and come back in 45 minutes. Finally I pointed out that the error was the bank's and they were going to be short the amount of that check; all I wanted was a new check. Mr. Garcia replied, "fine, you can go back to the cashier and buy a new check"--which, of course, was all I wanted an hour earlier. As a rule I don't do negative Yelp reviews. I'm used to run-of-the-mill service difficulties, and occasional discourteous treatment. But, when I encounter rudeness and incompetence bundled in a presumed manager, I get long-winded and (probably) boring. read more

Pretty bad when the local branch Santa Barbara can't pick up the phone!!! Trying to open a new account, beyond ridculious

Business banking experience Opening a new account I saw one poor review of Chase bank, but they've been awesome for me thus far. Ricardo set me up with my account and made everything super simple. Even though there's another local bank that claims to be the local's choice, I've had a better experience at Chase and every one of interacted with seems to be somebody from Santa Barbara who is also aware of and active within the community. They felt like real people. Everything they offer is done in-house which means you don't have to wait for bank cards in the mail - you get them THAT day. This review will probably be updated as I have more experience with them, but I'm super happy at this point. Keep it up team. read more

I've been a chase member for over 5 years. I never had a fraudulent transaction but I finally had a credit card fraudulent transaction for over $300. I went to the bank and attempted to file a fraud dispute, and all they gave me was a contact number to call. What kind of bank does not have a representative to physically assist with this. They are really good to sell you on a credit card but can't help when you have these types of issues. I was already frustrated but said okay this is there process I will call. I called the number and was answered by a fraud specialist named Ray Banares who did not even understand what I was saying to him. I hate to be that person but someone who does not understand or speak the English language should not be a fraud specialist. Again I said okay he can help, I hope. Come to find out I saw the new credit number on my online account but did not see a temporary credit. I called again and was helped by Erica D. who said that no fraud dispute had taken place at all. I was already "boiling"frustrated. Erica D. finally had informed me that she would place the fraud dispute for me and take care of this. The worst experience I have ever had, I hope In the next few days this gets resolved! Erica D. Also informed me that they are not supposed to give out there full name but apparently Ray did. read more

Just open an account couple days ago with Endy A. Rangel ! Recently closed an account with other bank not going to mention it., and always wanted to get chase and Endy make it so easy, super helpful and answer all other questions I had! So far I'm happy with Chase as of now ! read more

Chase bank in general has AMAZING customer service. I was here today adding an account to my existing account. The staff was overwhelmingly polite, and tended to my needs very diligently. I'm always very impressed by the customer service at this bank. As a business owner myself, I hope to one day offer my customers the same quality of service. They really set a good standard here. read more

Great customer service at this branch. Charisse (branch manager) offered to help me with an issue without my even knowing it would be of great convenience for me. Also, Ish was awesome with notary service. Love this branch! (Other branches in SB & Montecito also good!) read more

I opened a checking account with Chase and within a week I had trouble using my debit card. Fraud protection kept tripping even though I was making usual purchases within my own city. Another week later, I go to use my card and--big surprise--declined again. I call customer service and they say my account has been closed. She could not give me any reason. I went into this branch and explained the situation. The bank manager could see the account was closed but could not give me a reason. Hey Chase, this is NOT how you treat customers. I will be taking my 90k income direct deposit to another bank. read more

I've only really ever had to use the ATM at this Chase location. After having to go inside this branch today, I am even more grateful for how much functionality the ATM has. There was only one checker working and everyone else in the branch was ignoring the people in line. No one said "I'll be with you in a minute" or acknowledged us at all. When I got to the front of the line I explained my problem (I had typed my PIN number wrong a few times and it locked my card at the ATM) and she proceeded to say incredulously for everyone to hear that I had done it SIX TIMES and that I would have to wait for someone else to help. No offer to deposit my money while I waited. As I waited for the second person, he told me to sit down because it would be a while. No effort to pull one of the other 10 people over to help me. I'm sorry that I forgot the order of the numbers in my PIN number. I realize I should have all 400 of my different passwords and PIN numbers etched into my memory, but even if I don't, I'm still a customer and your entire job is providing polite and friendly customer service at your branch. You failed. I'm completely disappointed. I'm hoping that in the future, you can just let your ATMs handle customer service too... read more