Slow very slow. Been sitting here for 20 minutes, full lobby. BofA is kicking your ass. I'm really disappointed in the customer service at Chase locations here in Eastern Michigan. I chose chase in California because they were much better than BofA. I've now moved all of my banking to BofA and have 2 small business account with Chase. Pretty soon I'll be migrating all of my accounts to BofA. Your Michigan locations internal processes are leaving an extremely sour taste in my mouth and I've about had it with you guys. It's Friday and you guys have 2 bankers on staff. Quit being cheap and staff your location properly! I'm closing my account because of this! Sucks because my mortgage was sold to you guys so I'll still have to deal with you. I'm infuriated with the fact you're the closest location to me. Full lobby and as I sit here waiting the banker are expressing no sense of urgency. And I'm not saying they should be rushing, but when you have a full lobby of irritated people and mire people pouring in the doors you SHOULD NOT be having casual conversation. This is freaking ridiculous!
Edit: I'm listening to the banker conversation with a customer. They're done with everything and literally finalizing the meeting is being held up because she's conversing about an apartment remodel with the customer. This is bull shit. I am fucking steaming at this point. And it's 2pm and a banker has just walked up and said she's going to lunch. You are all morons. read more