This is one of many ATM machines that is constantly not working despite the fact that there are two of them available at this location. In the past month and a half alone between these ATMs and the main street ATM I have had my ATM card eaten and my deposit taken and not correctly credited to my account. Literally not credited at all. I sat helplessly for over an hour at this ATM waiting for a claim representative to get on the phone to help me. They told me I did not have to sit at this machine that the card would simply be turned in and I would be issued a new number. I have already wasted so many hours on the phone with Chase trying to get these things corrected. I don't want to go through the hassle of having someone get a hold of my card or having to cancel everything I have set up. So as I was talking to him, he told me that no one could get the card and was rather snotty about it. In the course of arguing with him and asking for a supervisor, the ATM was turning on and off, saying it did not have any connectivity or Internet, connection and rebooting and cycling and going through this process repeatedly I have the entire situation on Video, along with all of the other instances that these ATMs are not properly working and each time it has eaten my deposit. Well, what do you know, an hour and 10 minutes into this terrible ordeal when I was on the phone with the very unpleasant customer service agent in the claims department the ATM turned back on and got connectivity, but was still malfunctioning and it spit my card out.
Had I driven off as the agent suggested, someone else would have had access to my ATM card. It is obvious that I should not have to say that this is a terrible experience, but to have it happen three times in a month and a half is absolutely inexcusable, especially for the great length I have gone through document and record each situation and report it to the bank multiple times. In each instance, additionally, not one person has followed up with me or even confirmed the amount of money that was put into the ATM. They make you give them a number when you call but if you deal with cash deposits and a large amount of bills like I do you have to split the amount up and stick them in and because I am there so often unfortunately because I am also human I don't always count each dollar out before I put it in because I had become used to being able to trust financial institutions. I was conservative each time and let them know. I was not 100% sure how much was put in so even though I claimed one number it could have been $50 more and if it was, I have never been contacted either way. read more
