I've waited a while to post a review, hoping there would be a resolution to my issue regarding an…read moreunauthorized charge, which the company who charged me agreed it was an error. The company told me to have the bank refund me the money (for whatever reason they could not do it) . After dealing with this bank and sending all the emails from the company stating it was to be refunded/reverse charge by bank, they wanted the bank to do it. I sent documentation over and over and apparently they did not understand. I'm not sure why when the email stated it was an error and to have the bank reverse the charge. I dealt with a man named Brad over and over and he just left me hanging, never heard from him again after numerous communications via email and phone. He seemed irritated at me and I don't understand why, it's not his money. Very condescending and rude. He didn't let me know anything, very unprofessional. I'm sure at some point I will find another bank. I'm very disappointed and disgusted by the behavior. Based on many reviews this appears to happen a lot. Apparently they don't know how to correct errors, especially their own.

This has become a favorite bank. They are rarely crowded and the entire staff is very friendly and…read morehelpful. In this day of "on line" everything it is a pleasure to do business with a bank that still believes in the human touch.

I opened up a personal checking account with Sarah sabi and somehow it attached to my sisters trust…read morein Princeton NJ, which I was one of two trustees, no one ever knew until 4 years later when I closed my personal checking account here in Rochester April 2020, it somehow closed the trust account and they gave me $405 of trust money. After contacting everyone from both side Janine in NJ, who was super vague and just and accused me of taking 405 from the trust (which is crazy cuz I had no way of getting in) Sarah at Rochester boa wouldn't talk to me, Janine from Princeton blamed me, she said "I closed the account and took the money", I said how could I have gotten into that account in the first place with no authorization from NONE!!! No one would take responsible for this blatant huge mistake, the only thing that could have put me in that account after just opening a regular checking account is my social security number, both accounts had it. Janine from NJ BOA never would say how they opened the trust and let me into my sisters Trust, no she just said that I took $405 of the trust money. Note: even if this had anything to do with me, no one person can do this, Bank of America employees are incompetent to say the least!!!!!!

you can get MUCH better interest rates elsewhere. they do not give great incentives even with…read morehigher balances. no i don't recommend. i only have one account there for convenience because its so close to my house and i don't feel like changing my direct deposit right now

This credit union is the worst Bank, or Company in fact Ive ever dealt with. worst customer…read moreservice, most unprofessional people from the top to bottom. And let me tell you, if you miss one payment they will be on you worse than the IRS. Look anywhere else. ANYWHERE. Hopefully will fold soon. One word awful.

I've been a member here since 2010 and I've been quite happy for some time. I've had a few car…read moreloans, a personal loan, a personal account, joint account and business account and overall it's been pretty good. However I think they're trying to grow too fast or can't keep up in some way. In order to get anything done, big or small, you'll be waiting on the phone for at least 30 minutes. The chat feature they have on their app is impossible to use on your phone, which is a huge bummer because 50/50 chance a member will be trying to get help via their phone. Overall just pretty bummed out by Genisys and their customer support.