I am world traveler and executive platinum on AA and also Chase private client yet I received the worst service ever. do not book travel with Chase travel. the worst client treatment and service I ve ever seen. I booked my travel to Egypt 6 months ago for December 22nd (next week) two days ago I got an email to call as my flight need to be rescheduled eventhough my husband and my daughter are on the same flight under different reservation and they did not get any notification of the change . I called and I stayed 4 hours trying to get my flight back or an alternative flight and they said call tomorrow to re-issue the ticket to put you back on your flight. I called today and I have the pain to speak to their travel agendt for 6 and half hours. they said no seat available from London to Cairo so I told her I searched and this flight is being on sale on orbits (BA155 operated by Iberia). she came bac and said ok we will put you on this one but you have to reurn from different country (Israel) nothing from cairo. I explained this is different country and requires visa and not easy to get and they said take a refund and go. I asked them to rebook me on different flight even different from mu husband and my baby and they said you have to get a refund for the money paid 6 months ago and book new flight on Christmas time which is 4 times more expensive and I have to pay that.
in summary they are missing my family and business commitments and instead of apologizing and rebook and provide compensation. they ask me to pay too much money one week before my travel. they say we are not responsible airline's fault but I booked through you. and the answer is you only have the options above. travel from Tel aviv, cancel, rebook an dpay extra money
worst client service. i will never use it aggain and i will be withdrawing all my saving and investment from chase and will not trust it ever again
i never write a review as i am extremly busy but i really donot want anyone else to go through this pain, inconvenience cause by chase
yes, i am cutting all business with chase and advise you all to cut it for your sake read more