After my mother passed away I transferred her personal accounts into an estate account. A Premier Plus checking account was set up which should have had the capability (and I was told it would) of mobile deposits and Quick Pay. I found out after trying to use both those functions that they would not work and when I called to find out what the problem was the banker (Melissa Paulson) that set up the account could not figure out why nor fix the problem. There was no effort to resolve the issue and it was a huge waste of time setting up the account that ultimately did not work. Melissa also would not return my messages when I requested to close the account. I ended up having to closing the account at another branch and I have taken my business to a better bank that has full functionality and no hassles. My experience with Chase overall, and this particular branch, was so frustrating. I will never consider Chase in the future for any of my own personal or business related banking need. It has been a huge stressor and cause of great inconvenience during a life event that is already stressful enough. read more