Great customer service. Competitive rates. Knowledgeable & friendly staff…read more Good location as well.

This banks monitor is always out of use. I literally come here every week to deposit money and one…read moreout of 4 times it's been down or won't take any cash. it's really frustrating.

Ann McLaughlin always goes above and beyond to help me out. She takes pride in customer service and…read moreit shows

Credit Union with drive up ATM. So convenient just off M24 with a light to get back on main road…read more Great location

Lobby has the big bill atm. Tellers are all very personable. I don't know of the other banking…read moreservices as I have no need for them.

Got to give Tim Tsai, Assistant VP of this Chase location 5 stars. He pulled a banking miracle…read morewhich as we all know, doesn't happen every day. Went to Michigan to buy a RV and our bank - name withheld for scorn - was completely unprofessional about moving some of OUR money around. Tim handled our bank customer service - not - and customer service manager - not - with professionalism, knowledge and perseverance. Get into Chase and see Tim - he completely turned around my opinion of Chase and he did it because he cares. Plus he knows a bunch about banking - potent combo. Thanks Tim Tsai!!

This credit union has moved into a new office building. They made coming to the bank a more…read morepersonal experience. You check in on an Ipad then wait for your name to be called. Then, you sit at a desk and have a personal appointment with a banker whether you are getting a couple dollars or having a more in depth appointment. The people who work here are all very helpful and friendly, and give you excellent personal service. It is very personable and efficient. I have never experienced any problems. And, when there were problems with the credit union in general sending out tax information, I was able to come to the branch and have them print off all necessary information. There is also a convenient location inside of Oakland University for students very close to this one.

Appears to have major issues with Bill Payment third party used by them. Issues with processing…read morepayments on time twice in past 90 days. Today bill payment servers were down for 4-5 hours. May have grown too big too fast. Don't depend on them for bill payment services.......

Genisys continues to be my favorite for all my banking…read more Staff at the Sashabaw branch is always helpful and knowledgeable, Special thank you to Amanda, who called me back the same day with the answer I needed,

If I could give the negative I would. Taking money out and paying off truck. Cannot wait to get my…read moremoney out of here. Rude, mean most unprofessional people I've met. They did about everything they could to make up excuses to cash my government check which is like cash. They told me before I didt have to have the money in the bank cause it was from the government. But just because it was on the large side they wanted up to 30 days to give me my money. WTH your a bank I would never recommend this rat hole.

This branch is by far my favorite. Everyone who works here is pleasant and prompt to provide…read moreservice. Shout out to the tellers, thank you for always being so cheery and pleasant!

This is most definitely the worst bank I have dealt with over my years,Very rude service and does…read morevery little to helping the customer I have been banking there for 3 1/2 years and I have been charged multiple overdraft fees but I have never been notified I was in overdraft in the first place. When I went in to have the issue resolved the VP Damond T Crooks told me I didn't know how mobile banking worked, and refused to comprehend what I was telling him and treated me like I was stupid and pushed me out of the door I will definitely be closing my account here and banking elsewhere

Great group of people to work with...... From the teller windows to the loan department, always a…read moresmiling face waiting to say hello and ask how your doing.... The place makes you feel like family

Customer service was not good. This past Friday. Waited in line close to 15 min. Manager kinda got…read morea little testy with me cause. She didn't like my questions. About the long lines