Terrell Cunningham was so professional and helpful in reviewing our accounts and presenting…read moredifferent options. Just a wonderful young man that truly cared about servicing us as a long term customer. Asked about our needs and made great suggestions. Spoke about upcoming holidays and travel and made us feel like we were family. Just a wonderful person with a warm and open personality that you can trust in. B of A is fortunate to have him.

Bank is horrific went in to open a new account with my wife after calling for days calling to set…read moreup an appointment but no one ever answered... walked in today to find the female manager on the phone on a personal call and had the audacity to make us wait until she was done no thanks walked right out and won't be doing my banking with boa thanks to her.

Great service! They really do go out of their way for you. I am skeptical from all the corporate…read morehorror stories you hear about this bank doing in the news, but the local people at this location have taken their time to help me and I would recommend them for that reason.

The Main Street branch in Torrington is a terrible neighbor. Living closely beside this branch…read moreare three homes for the disabled and sick. After multiple requests for this bank to stop having their snow removal contractors show up at 4 am they obviously don't care about their neighbors. This morning at 4:30 am on Sunday no less, there they were once again causing our sick residents to wake. There wasn't even anything for these nit wits to plow. The ground and sidewalks were dry but they were scraping the pavement for over an hour. USB does not care about its community. i wish I could give them no stars. We will start calling the president and branch managers at 4 am if this continues. Let's see how they like to be woken up during that time.

This branch is fantastic! Customer service goes above and beyond. Ask for Jen if you need special…read morehelp with any accounts. She's a gem.

Good service means resolving issues quickly . After fixing an issue, the bank checks back to…read moremake sure everything is working correctly. 8. Easy digital banking support Banks with good apps, instant alerts, and simple online tools improve customer

I can't believe all these reviews are so low, it's a solid good bank with solid good workers…read more All day long, they deal with people in a rush with attitudes and still show up every day to work.

This review is solely about this branch, as opposed to a banking issue, or TDbank as a company. Ran…read morehorribly. Have had to wait multiple times including when appointments booked! (this time I finally said enough and walked out despite my goal of making another account). There were no folks waiting before me, and all appointment slots were Free when i did book them (indicating it shouldn't have been an issue!). The various excuses I received do not add up. I am going to drive to a different TD bank branch in another city (over 15 minutes there and 15 back) in the next few days in order to accomplish my banking needs...and since my car isn't available it'll cost $30 in ridefare to see someone. they're That bad! I wish there was a regional manager for feedback, and how they can improve. I've spoken to multiple representatives to give feedback about the store so with luck, the store can Listen and Improve.

I have been a TD Bank customer for years. Back in college, I first opened an account at American…read moreSavings Bank when I was a freshman in college. American Savings Bank became Banknorth , then TD Banknorth, then just TD Bank. Generally, when smaller companies are acquired by larger ones, quality can suffer. But over the years, TD Bank has only gotten better. The Middletown branch is particularly wonderful. Every time I walk in, I'm greeted with a smile by one of the staff members of the bank. They let you keep the pens, they have a calculator for use when writing out deposit slips, coin counting is free with the very fun penny arcade machine. The staff are personable and are always talking and laughing with each other and customers. In the summer they keep a dog dish of water near the door to encourage people not to leave dogs in their hot cars. If you go through the drive through with a dog, they give you a dog biscuit. All of the personal touches are there to make this large corporate bank feel like a small town community bank. Their product offerings are better than some of the other local banks as well. I used to have a mortgage with Bank of America, and there is a branch right next door to TD Bank. I went in inquiring about a personal loan, but they don't do that so I left. TD Bank does it all. Mortgages, personal loans, investments, and much more. They can print your ATM card right in the branch, unlike other banks that make you wait to get the card in the mail. And you cannot beat their hours. I believe they were the first non-supermarket bank to open for extended weekend hours. A bank that is open when I have time to go to the bank? Yes, please!! Who doesn't love a bank that is open on Sundays? I will definitely be a TD Bank customer for a long time to come. Keep up the good work, Middletown branch!!

This branch is consistently sub-par. The customer service is the worst. They all have an attitude…read moreas if you are bothering them both on the phone and in person. The Brookfield brand though has fantastic employees who are helpful and friendly. This branch needs re-training!

This staff is the worst. I've made simple deposits to People's Bank for over 20 years..however, at…read morethis branch, you must show ID every time! WHY?? I'm not asking for money back, I'm not asking for a balance on the account, WHY then, do they need to see my ID.?? They tell me it's "bank policy"...well, that's a lie. I just contacted the Sand Hill Plaza branch about this scenario, and they say there is no reason for that branch to be asking for ID for a simple drive-thru deposit transaction. Sand Hill branch is speaking to the Regional Manager,(who handles both branches), today, to discuss this issue. Is anyone else experiencing this problem??

Since they closed the branch a mile from my house, this is my only option now. Luckily, it's right…read moredown the street from my gym, so I'm in the area daily. Some of the local staff was transferred here, so I see some familiar faces, and I've met a lot of the staff that had been at this location for a long time. I generally only need the ATM, but the few times I need to deal with a teller have been pleasant.