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Chase Bank

3.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

Services - Chase Bank

Personal banking

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3 years ago

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4 years ago

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9 years ago

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Citizens Bank

Citizens Bank

(3 reviews)

This has been our local bank since the days when it was Marine Midland. Many of the local staff…read morehave been here for years, and they are friendly and efficient. When Citizens took over the branch from HSBC we noticed an immediate improvement in the online service.

East Setauket: I was a long time Investors Bank customer. Citizens bought out Investors, closed…read morethe Setauket Investors branch and moved all the accounts to the nearby Citizens branch they had recently opened in an old HSBC location. Apparently none of the Investors personnel were picked up. I tried to open my four "new" Citizens accounts on their website. The personal checking and savings came right up, but not my two business accounts. I spent over 2.5 hours on the phone (90% of which was on hold). The two people I did speak to tried their best, but apparently the business account was somehow mislabeled in the transition and could not be linked to the others. The second person said it could only be fixed by business account staff and mercifully advised me to go to the branch rather than being placed on a long hold for a third time. The next morning I went to the branch where I spent close to an hour waiting then watching the gentleman doing exactly what I did the previous day, this time via a chat screen--without success. He told me he would continue working on it during the day and I left him with my phone number. He never got back to me. The following day I moved the accounts to TD--which by the way was paying five times the interest rate on the savings account. Nice people at Citizens, but miss the folks at Investors. 3.5 hours wasted with Citizens, hours opening up new accounts/transferring funds, plus the cost of ordering new business and IOLA account checks that I'll never get back. But voting with my feet is better than taking it out on the front line people, when the issue was with the back office. Hopefully I'll be happier with how TD does things.

TD Bank

TD Bank

(4 reviews)

I just have to say how amazing these people are. I went in today and I was drawing a complete blank…read moreon how to spell ( I felt so stupid) the guys at the front desk were so sweet and amazing they said it's okay we all have our days and I began to tell them how Jake was having surgery today and that's all I was thinking about the guy at the front desk went and brought out treats and a TD bank dog bandana for Jake they wished him the best of luck and that next time to bring him in since that branch is dog friendly. It may sound silly but they really made my day and I can't wait for Jake to come home to show him what his new friends gave him

I have never used TD Bank only a Car loan and TD Ameritrade. So when People's United changed it's…read morename for the third time since I opened it as Suffolk Community Bank I decided enough was enough. I researched banks and found TD had the easiest banking options. I had to open a business and personal account so we went there. Well it took us four visits to get this simple task accomplished. We were miss a sheet of paper for the business so the next day I went by myself to get the account open and they would not do anything because my husband was not sitting there I explained that they could start the process and when they needed him to sign he would come in. You see he had gotten that Booster the day before and was flat on his back. NOOOO they would not do that. So two days later we went in the morning before I had to go to work and NOW the computers were down OMG We finally got the accounts opened three days later Then because they have this ridiculous 6 day check hold the money wasn't available for that long I expressed that I had to pay one of our subcontractors ASAP and they said Don't worry we will cover it Well they Bounced the check on them and when I called the main customer service # she said that the branches say that to all their new customers and it is a lie I am so sorry I opened these accounts What am I supposed to do now with my weekly paycheck am I supposed to wait 6 days every week I live paycheck to paycheck and no one can give my a decent answer Oh well my mistake to go to them I kept my Peoples (now M&T) account opened I will have to use that for my pay Also I emailed my salesman at TD twice and got no response at I guess he knows he was wrong

Chase Bank - banks - Updated May 2026

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