I'm rating the customer service at this specific location, not Chase in general (although I find them much better than other banks most of the time).
I came in with a frustrating debit card issue due to me changing my mailing address in the same month that my debit card was set to expire. When I called the 1-800 #, not only did they end up *cancelling* my current debit card when it was still okay to use for 2 more weeks before expiring, BUT they then said they couldn't help me over the phone and I had to physically go into a location to order a new card AND change my address. And yet she still canceled my current card for no reason?
Anyway, the bank teller Steve and the banker Eric were both extremely helpful, understanding and very friendly. Highly recommend them. I understand experiences may vary when it comes to visiting locations, but when I'm moved to write a positive review after a good experience, that definitely means something. Give these two raises. read more