We had a busy day today with lots of errands. One of the errands was to get some cash for tips, etc. We wanted $1, $5, and $10s, and you can't get that at a drive thru, but if you go inside the bank, you can get those denominations. This has not been our go-to Chase bank in a long time because of their very long lines. But we decided to use it today. I tried to take a couple of indoor pictures for my review, but a bank employee came up to me and told me that indoor photos are NOT allowed. He was very serious. Therefore, I do not have pictures to add. Note to self: never go back to this location. read more

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Really old location. Very crappy service , especially for the Miami Beach level of clients.

I always go to this Chase Bank Branch for my banking needs. Laura is super helpful. They also have a parking lot and drive thru to use the ATM's. read more

Chase Bank - Chase Bank Lobby - Banks & Credit Unions Near Me - Miami Beach, Florida

Diego who I met when I lost my debit card was honest, decent, respectful and assisted in a simple withdrawal. People need people like Diego. Good team at the Alton branch. read more

Worst customer service from a bank I ever received and Worst branch I ever! The tellers are by far the laziest. They are too lazy to count your money, I feel like all of them don't want to even be there. They are not helpful at all, avoid this branch! read more

I'm sitting here at this bank wait for service and have been waiting for 8 minutes for someone to assist me with account and the place is empty. Just I have sit around and wait really? read more

Chase Bank - Banks & Credit Unions Near Me - Miami Beach, Florida

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Best Chase Bank I've been too. I recently moved here from New Jersey and Ive come to this branch many times. Ive come to get direct deposit forms, proof of residence forms, coins, etc. Every time I've come I'm greeted by someone immediately when entering and have been given excellent customer service. Everyone I have encountered has been super helpful and professional, defiantly a nice change from many of the rude Chase bank employees I've dealt with in multiple New York City branches. read more

They had me provide a Secret password four years ago when I opened the account. Die to the fact I can't remember it they refuse to help me over the phone and require a visit. Last time there was one teller available. There's no way I'm waiting an hour for a password which they won't even give u hint. Dumb asses read more

I came here for the first time to open an account and try to apply for a credit card. Banker Ricardo Bustamante and very attentive and helpful answering my questions. Took only 30 min for me to leave the bank with a checking account and a 2.500 CC limit with cash back .... U cant give a bad review to a bank just because they were out of quarters, thats just stupid... read more

Probably the single greatest bank experience I've ever had. I walked in and was helped right away by an employee, and was able to make a deposit in half the time it usually takes. I was happy with this but it got even better when I was about to leave and another employee hooked me up with a sucker. I'm 32 yrs so rarely do I get offered free suckers anymore. This truly made my day. read more

Chase Bank - My sucker from Chase - Banks & Credit Unions Near Me - Miami Beach, Florida

Easy parking if you need to get inside... If not, this location has a great drive-thru, fast and efficient tellers. They did a lot of changes in the past couple of years and the team is looking much better now. read more

Love this bank. They can print cards in the branch and give you temporary checks with your name printed on them. I appreciate that kind of technology. The wait was within reason. The representative was friendly and courteous. read more

WORSE BANK EVER. These guys are a bunch of wanker ahole's. They are incompetent. Their bank charged me a few bogus fee's. I went in to fix them and the people were really rude and abrasive. Worst of all the bank is so huge they just give you some number to call. I'm not sure what all these tools in suits do at the bank - other than give you the 800 number to chase. I wish WAMU was back. I can't wait for another financial collapse to take out chase!!! read more

Can't stand this bank location. It's convenient but I can drive to a different location and still get served faster than this one. I'm always let down by the long lines and the bank manager. Not opening another teller window just walking around offering people coffee. This is a bank branch not a dunkin donuts. The management sucks here. One is on the phone, on speaker and everybody can hear everything cause it's such a small branch. So unprofessional the other wants to do everything other then banking. If he wants to serve people drinks and just stare at the only teller that's doing anything. Maybe it might be best if he worked in hospitality and not at a bank branch. The bald guy always gives excuses. When the teller asked me if everything was fine. I said would have been more efficient if another teller window was open so I wouldn't have to wait almost an hour in the line. I saw 2 people in suits over looking the only teller working. The bald guys says to me "if I could then I would". He could have, he just wanted to serve coffee More then serve hard working people that put money in this bank. This is a bank not a bodega. If the coffee taste like the Custermer service I pray for anybody that drinks it. read more

Chase Bank - Lines longer than the dmv - Banks & Credit Unions Near Me - Miami Beach, Florida

I give this bank no stars. The staff acted as if they were doing us a favor by letting us bank at Chase. My "private banker" was rude, uninformed, and did not have a clue as to solving a simple banking question. I wanted to add a signatory to a bank account. Routine for a bank. Not Chase. After waiting over an hour for a bank officer, I was told it can not be done. What?? Do not bank at Chase. read more

Try to avoid this Chase branch and usually head to one of the newer branches on Biscayne. Came here because it was on my way home and convenient. Just needed a roll of quarters. They were out. What kind of bank doesn't have rolls quarters? read more

Worst branch ever. Even if you're the only customer in line, you'll wait long time . 7 windows and 2 tellers!!!.. Always!! Tellers look like they hate their job.. read more

Staff is incompetent. Tried making a payment and the staff told me the bank could not accept payment at their branch because could not locate any information/ Complained to the assistant manager who was not helpful but told me there is turnover and much needed training. Then spoke with the manager who was not helpful. Not worth the hassle. Find a small local bank with great service. After speaking with the assistant manager, tried speaking with the manager. All he could say is the bank follows bank policies. However, when I pointed out many policies that were not followed, he would not comment accept for stating the bank follows policies at all times. Different standards for their customers. Even more frustrating was being passed around from representatives at the local branch to customer service representative on the phone. Each saying to go back to the other for assistance. Lots of wasted time. It appears customer service issues are prevalent at many banks at this time. Parking is very limited during the busy hours. Staff is not as helpful as should be. read more

Went to the branch on a Weekday, right of the back they told me that I will have to wait at least 30 min to replace my debit card. Went there again on a weekday, there was nobody waiting only me. And I had to wait another 35 min. read more

John the manager at this branch really helped me out on my trip out here. After loosing my card and id he made me feel at ease about requesting cash and receiving a new card. Great customer service as well. Thank you again for everything John read more

This location arguably has the worst customer service that I have ever experienced in a bank. While I sat and waited to speak with a customer service rep I waited 35 min...... And I was not the only one, people were walking out frustrated. Even people delivering food were waiting! I guess the only valauble customers are those with the Chase private client services. Needless to say I will not visit this location again. Thank goodness for online banking. read more

I relocated to Miami and was new to Chase Bank. I deposited a payroll check and was told it would take 3-5 business days before the funds would be available to me. I checked my account on the fourth day to find the check still hadn't cleared. I attempted to reach someone at the branch I opened the account (Miami Springs), but the number provided on the business card of the representative is useless. You have to call another number to reach a human. I spoke to a representative that said I needed to be transferred to a specialist. That person told me my funds would not be available for an additional 4 business days (10 days in total) and said I needed to provide a company contact to verify the validity of the check. I called back with that information to only be told by a different specialist that I needed to provide a contact for the issuing bank. I happened to be in South Beach and stopped by a branch. I spoke to John Zulueta, the vice president, branch manager. I provided him with the issuing bank's point of contact information. John then requested I have the company email a copy of the front and back of the cancelled check. I reached out to the company's accounting department and that information was emailed to John. The following afternoon I received an email from John requesting that I call. I did and was told that Chase still had not received what was needed and refused to release the hold on my funds. Chase will hold your money hostage no matter what tasks you complete and proof you provide. I told the VP I was done meeting Chase's demands and would wait until the specified date that my money will once again be mine. Additionally, I told him I would be closing my account because I was not happy. He merely said he understood. He did not care either way whether I was or was not a Chase Customer. I will be doing business with a credit union and will never use a bank again. read more

They don't know how to answer the phone. I'm scared to go in based on the other reviews. I'm from out of town and need a new card. I was trying to call first to make sure they can help me but after repeatedingly calling them they just refuse to pick up the phone: read more

Horrible serivice, I've been waiting here at least a half hour for a banker, and the line has not moved at all.

I've been a loyal Chase customer for over 20 years and have three accounts. I was on vacation in the Keys recently and found out that Chase reviewed my accounts & decided to shut them down. Since the hurricane in South Florida; times have been rough as two of my jobs closed down to due to the disaster. I'm just getting back on my feet and thank god I'm an old school guy who carries cash when vacationing in case something happens. Well, something did happen and i never got a phone call, text or email from Chase that they were closing all of my accounts. So, way to go Chase Bank & you should be ashamed of yourself as this is there way of treating hard working tax paying law abiding Americans who were born in this country. So much for loyalty and they don't appreciate customers who've been with them for over 20 years. read more

This is the worst bank I have ever dealt with. I tried to make an appointment with my mothers personal banker. No one answered the phone nor did they call me back after numerous attempts. Since we could not connect on the phone my 98-year-old blind mother and I went to the bank in person to get help. We were not seen for more than one hour. When I complained to the banker who was helping us he got up and walked away. He told me that I was being rude and we never saw him again. After almost 2 hours we accomplished nothing except get insulted and treated badly. This place should be avoided at all cost. read more

Horrible bank. No customer service. There were only 2 people ahead of me on line at a teller, and it took 30 mins. How can you have only one teller working in a busy bank? I don't care how many machines you have, sometimes you need to see a teller. read more

Chase Bank does not give freebies, on the contrary, they contribute to the nightmare if you have your purse stolen. In my case Chase staff refused to let me deposit money into my account so then almost all the month's checks and Xmas checks did not clear. Had to apologize to all who thought they had been scammed Had to pay late fees. Had to pay interest. Had to pay CHASE for checks which did not clear. I feel certain there is no love lost between ex or current customers and CHASE. There is no minus star. Too bad read more

Horrible service! Not enough tellers! 4 ATMs that nobody uses. I walk in and 12-15 people in line. It took me 30 min waiting in line to get to the teller! I needed transaction that can not be completed on ATM. All 30 minutes waiting in line I am thinking "and they have my money" and I have to wait to get my money for 30 minutes! Unbelievable. There is 4-5 Personal bankers walking around like is nothing wrong. Every person in line was so upset! Sombody in line ask for manager and explain that they need more tellers! There is 6-7 teller windows if I am not wrong! I think in situations like this personal bankers should step up to the teller and help customers in line! I am changing my personal and business accounts somewhere else! N read more

Worst customer service ever by the teller today at the window... I came in to this branch to make a credit card payment. ..... The teller: how much would you like to pay? Me: whatever the balance on my credit card is. Teller: can I have your ID. Me: (gives my military id) ... Teller: I need a proper Id ....me: this is a proper id. Teller: you know you can pay this online... Me: yes I know, but I wish to pay it cash today, can I pay cash? Teller: you can pay it on your phone app. Me: can I just pay cash???? Teller: laughs and sarcastically saids, you could've just saved yourself time if you just pay it online. Me: I wanted to pay cash today. Teller: throws receipt at me! I didn't complain to the manager because I was rushing at the time. But manager please train your tellers! The whole experience of making my credit card payment was so aggravating as though the teller did not want to do his job because you can actually do payments online! Since when must anyone explain to a teller as to why I chose to pay it cash today. What if I did not have a smart phone & have access to online banking?! Why would he make me feel belittled or ridiculed !? This was a terrible experience & aggravating to my day. Shame on you mr. Shawn, the teller! read more