I am surprised this horrible bank even has an overall rating as high as two stars, this bank sucks! I went to the ATM to get some money, the ATM only dispenses 20's and 50's. I got some money out and then went into break two 20's into smaller bills. The teller said had to have an account at TD bank to break bill. How dumb!! If I were looking for a new bank, my experience at this bank, made sure I would never open an account at any TD bank. read more

I visited the bank today to request a new debit card, as my previous card had been deactivated due to fraud. After waiting in line for about 10 minutes (I was the only customer in line, and I understand that employees may be busy with other banking tasks), I explained my situation and was asked for my ID. The receptionist informed me that there were many records under my name and that she was unable to locate my account (which is understandable) so I offered to provide my bank account number. She responded, "Oh, we should have started with that from the beginning," although she had never requested it earlier. She then asked me to have a seat. I waited for 30 minutes before approaching the desk again to ask if someone could assist me, as I was running late for class. The supervisor, Mr. Castorino Pizarro, told me that the staff was on their lunch break. I told him that I understood, but that customers still needed to be attended to. He then began asking me about every form of identification I might have, in a manner that came across as discriminatory (seemingly trying to determine whether I was a citizen or not) despite the fact that we are both Latino. Ultimately, he told me that he could not issue me a new debit card because my Social Security Number was not on my account. I explained that I had it with me and could provide it immediately, but he refused, stating that it would take time to update in the system. While I understand that processing may take time, I had already waited 45 minutes just to be told this. I then went to a different TD Bank branch, where my issue was resolved within 15 minutes. I received my new debit card without any problem, and everything is now working perfectly. Save yourself the time and avoid visiting this branch, the customer service here is unacceptable. read more

TD Bank - Banks & Credit Unions Near Me - Miami Beach, Florida

Customer service, management, attitude. Their Overdraft fees are unbelievably high. That location is always busy from teller to manager, they can't ever help & they are rude. From Dealing with TD bank in nyc to here in Lincoln rd, it's totally different in a negative way. In nyc, When you make a large deposit amount, you can talk to them, they'll deposit it faster, here in any Miami Beach location, it takes forever to see the full deposit on your account, you can't talk to no one, they won't help. I just stopped banking with TD bank, I go to WF now!!! My partner doesn't want to leave TD bank, he just stopped going to the Lincoln rd location anymore, he prefers to go to the Alton rd location. read more

A very clean ATM lobby. It feels safe to withdraw money at this machine. The area sometimes feels skivvy in the evening and at night with plenty of homeless and panhandlers. It's nice to be inside a secure area. Plus, it's been working every time I have tried to use it. read more

Awful customer service. Never come back to this place. They have no manners or education.

If I can give 0 stars I would. Basically fraud on my home equity line of credit. My line somehow attached to someone checking account for overdraft fees. Td bank can't find where the money went. Can't find the account it went to and I could be responsible for these charges. Over 6k. read more

I came from NYC ,and have a large bank account with the bank I wanted to cash a money order and they refused to do it The employees including the manager were very rude and uncooperative I never experienced such treatment in our NYC branch Steer clear of this branch! read more

If i can rate this -100/5 I would, this is absolutely the worst bank to go in person, the Spanish lady and i suppose her manager another Spanish man, mind you I'm Spanish myself, both are extremely incredibly rude, they have zero sense of urgency to help ANYONE, they will and i seen it many times treat their customers like their beneath them. Never seen a bank teller and front manager have such a sense of entitlement, you'd have to be there to even understand their level of inconsideration and stupidity DOES EXIST AND RIGHTS HERE AT THIS LOCATION! You WILL WAIT FOR A VERY LONG TIME BEFORE YOU ARE EVEN ACKNOWLEDGED- I have NEVER written a complaint about ANY establishment or anything of the sort in all my years of living, mind you I work in hospitality as a manager so I understand any sense of customer service, effort etc. DO YOURSELF A FAVOR AND GO TO ANY OTHER TD BANK , IF THIS IS YOUR ONLY POSSIBLE OPTION TO GO TO THEN HOPEFULLY YOU ONLY NEED the ATM ! read more

So.....what kind of a bank allows a customer to close an account for something that started with a one dollar problem? This TD branch on Lincoln Road in Miami Beach. Back in September I opened up a savings account with a decent balance and a checking account with $100. Little did I know that I would be charged $1 for paper statements. That's where the problem began. My balance dropped down to $99 or below the $100 minimum balance required for free checking. So each month for the last couple of months TD Bank charged me a $15 maintenance fee. When I finally caught it, I went to the branch, explained what had happened hoping they would waive the fees. Instead, the manager claimed she couldn't waive these fees and they were happy to let me close the account. Potentially I was planning to increase my accounts at TD. But now, instead, I am writing this about their terrible customer service and inability to satisfy a customer who really wants to continue banking with them. So, this is how a $1 problem started a snowball effect that left a horrible taste with this customer for TD Bank. A little more thought and understanding would have saved all the ill will created by this small $1 misunderstanding. read more

HORRIBLE HORRIBLE BANK, I got scammed by PayPal for 1900$ and 200$ from cash app. I didn't approve of this transactions, but the bank disagrees. I was totally scammed or hacked, this has been going on since September. If you're thinking about TD, please please go else where. I will eventually close my account, they are crooks& don't have your back on any fraudulent activity . They claim the customer did it. The most incompetent bank I've ever seen..I keep disputing the charges and TD fraud department said I did it or profited from it. I've been with my company for 33 years. Own 2 homes! I told them I have better things to do than set home and scam them or PayPal, one supervisor I got on their 24 hour assistance. Looked at it and said this has fraud all over it, she didn't know why the " back room " who has no phones, keep rejecting my dispute. Their 24 hour assistance is excellent. But Shame Shame on you TD BANK . I WANT MY STOLEN MONEY BACK!!!!!And again this is TD bank on 350 Lincoln Road, Miami Beach! BUYER BEWARE!!!!!Next stop Better Business Bureau! read more

Place sucks. Like really sucks. Go bank somewhere else. I gave them 2 stars because they allow dogs. They had us sitting in the lobby for 40 mins because they had 1 Banker working at 2 on a Tuesday. Half the staff is standing behind the counter useless. Also they're rude as hell. Cheers to the most convenient bank lmao. read more

TD Bank - Banks & Credit Unions Near Me - Miami Beach, Florida

I do not understand the negative reviews at all. I received excellent service this morning from Mr. Eziquel in opening my daughter's 1st bank account. He was efficient, knowledgeable, and very very courteous. My experience at this Miami Beach branch of TD Bank was EXCELLENT!! read more

A half of hour an is un acceptable to wait on line when there are two people in front of you. One teller. There are some non atm transactions and banks need to have staff available. The line is pissed. read more

Td bank absolutely sucks! Bank account compromised internally from td bank side, all money stolen and weeks later they are still giving us the run as to when we will see the money back in our account. Phone customer support is abysmal! On the phone for TWO hours from 6:30pm to 8:20pm only to have it end with, "sorry Sir, or fraud department is only available from 8:30-5pm". Be warned about banking with TD Bank!!, read more

Horrible service! The bankers just walked around ignoring customers. They seem bothered to do their job.

I'm from NYC and I've been using TD bank for 4 years, always amazing experience, yet always only in NYC. When it comes to service, this is one of the worse experiences I've had. Unprofessional and I'm sorry to say rude. I was waiting for 10 min in line cause there are only two tellers. than teller tells me customer representative will help me. After another 5 min a that "representative" passes by me and says " I am busy, I'll help you when I'm done". So easy to lose a customer because of one very rude staff. read more

I went yesterday to make a cash deposit, their system isn't working "please sir feel free to have a seat and wait, our systems will be running again shortly" few minutes later "come back again tommorow sir" i was there at opening time for what??? pathetic service read more

I have been to many banks and this has been the best bank I have been to yet. This bank attended me as soon as I walked in to the doors I felt really welcomed and well attended. The staff helped me with everything I needed and I will most definitely be back, thanks to the helpful staff! read more

What an awful experience. TD Bank is usually on their game but not at this location. Poor and unfriendly service and when they are busy they literally tell you they are too busy to help you. Avoid this location at all cost. read more

TD bank has got to be one of worse banks in America. This Canadian bank comes to the USA to deliver poor banking for clients as well as rip off fees. Do yourself a flavor and find a better bank and be happier read more

I opened up a bank account there and the service staff was very friendly and knowledgeable. I like the hours that they keep and will come in handy for sure. Their rules are a little tricky but if you keep a minimum balance you should be OK. Keep your fingers crossed. read more

All the tellers are pretty rude unless, after pulling up your account information, they realize you pay the electricity bill in that place smh. The manager is quite sweet though :) most of the tellers are men but the manager is a woman..That makes me smile when all else in that bank irritates me. read more

I opened an account in this branch. I was told they have a protection plan to no overdraft your account with a regular card payments. And i was very happy as in another bank it happened to me twice and it was only $2-5 overdraft but the fee of $35.... And i dont want to be checking my account every 10 min i want to have a life and have a helpful bank. If not i can just use cash! I told the representative about all those experiences and he told me that it will not happen with TD bank. About a month ago i received in a mail some information and it stated that now o can overdraft my account with the previous authorization. So far so good! So one sunday i was enjoying am afternoon with my husband and i decided to pay for the food and drinks (there were separate bills for $32 and $10) I didn't remember how much money i had left in the account and my app was not working for 2 days this is why i told the waiter to not be alarmed if the card doesn't go through so we will pay with my husband's card. I was almost sure that i don't have enough money but the waiter returned happily notifying that everything was ok. Next day my app was still not working and i had to uninstall it and reset everything online. Suddenly o realize that my account is $82 negative.....!!!!!!! WHAT???? So here is the deal: the guy swiped my card first for $35 and account only had $33 so it went overdraft and then the guy swiped the card for 10 and $35 fee again. As soon as i realize that i went to my branch but your "most convenient bank" that supposedly closes at 8pm was closed at 5pm. I went to another branch. The manager listened to me and pulled out the documentation that i signed at the opening of the account. Ant there it was a document with long complicated description and at the bottom was a computer pre made checkmark at the option to overdrawn my account. Apparently they print already checkemarked forms and make you sign them. Even if you specifically mention that you don't want this to happen. I went to my branch again trying to get help. Representative indicated that only manager can help me and that he sent am email to her also that she was busy with somebody. I decided to wait. It was 4:15 the person who was with the manager left. Nobody called me in. After a while another representative asked me if i need help and offered to remind to the manager that i am waiting. He went to her office and they sat there and i saw them just talking. FOR 20 minutes! At 5:00 the first representative approached me and told me that she is on the conference call and she is leaving now and she will call me but she will not see me. COME ON! You have a customer with problem and you cant even say "hello, i am sorry i cant help you today lets talk tomorrow"????? What kind of customer service is it? It mostly look like mafia just pulling your hard earned money. I went today again at 2pm and she was put for lunch and i was told she will be back at 3. At this point my account is overdrawn and i have 2 days to deposit the money so they don't charge me the fee again. I could not wait so long but will try to resolve it but almost lost any hope. I will just close the account and go with somebody who is not lying to me! read more

My landlord wants her money deposited via this bank. I had been doing it online but then realized there was one just blocks away. For the past 4 months every time I walk into that place there's seem to be an issue. Yesterday, with an injured leg I walked to the bank but was just right around the corner a little before 5. I called in to ask the lady if they could please hold off I would be about 2-3 minutes after 5PM ET. She says yes so I sprint to the location. To get there and the doors had been closedown they gave me a hand gesture to wait and so I did. Made me wait about 10 minutes. Then the guy opens the door and refused to help since it was after 5PM. I called the lady again to let her know it was me that called. Gave me a look, laughed and said no. Ugh made me so mad because their suggestion was just "call customer service" and complain. Like that's going to do any help. Seriously rather travel outside the beach to ever have to go into that horrific bank. If you can stay away from this location... do so! read more

Worst customer service ever!!!! Lost my password and they wanted me to give exact dates of the last deposit.. but I can't get that information because I'm paperless and can't access my account... Awful customer service reps... Withdrawing all my money from this terrible place. read more