Every time I go to chase bank the ATM is out of order get it together chase it not hard to have a working ATM your a bank for crying out loud read more

No stars for this bank I received a Chase debit card in the mail for a savings account I never opened. It was done online on 3/23/23. I called the 1-800 number and was told to go to the bank and report it. The 1-800 number was in the Philippines. I went to the branch and Martha looked it up and told me it would drop off in 30 days. She told me to get a notarized Letter and report to credit bureaus. I have to prove who I am but the person who made this account online doesn't. Horrible business practice and customer service at Chase. I will note that I was the only person in the bank. Ive wasted hours of my time on what Chase allows. read more

I don't understand all of these complaints. Chase is following basic banking procedures. I have never had a problem at this branch. The app and technology Chase uses is the most efficient, secure, and robust in the industry. Period.. read more

A customer had her wallet stolen and came in and needed change for $100. Apparently if it's greater than $100, you need an ID, but her wallet was stolen. They asked the manager to make an exception. And he wouldn't. She was crying and begging, it was clearly important to her. She had been a customer of chase for over 10 years and could answer any security information and they wouldn't help her. She started to walk out and I called her over to my window, took her $100 and put down my ID and they made the change and gave it to her. It was so dumb they couldn't just help her and they made me, another customer have to do the helping. I know if she were a "more important client", this simple request would have easily been honored. She just wasn't important enough to help. read more

My husband and I deposited money into the ATM which took the money without reflecting it to the account. We called and the rep said this is a known problem and that we would have to make a claim and go through a process... I explained to her that we had bills coming out and she said there was nothing she could do except refer me to call claims in the AM when they open... once our claim finished up we will be closing this account. read more

This place is horrible. I still keep trying to find a solution to all the money that these crooks stole from me. They wont help at all . They called me basically a liar over the phone and in person when I went in there. The lady that attended me was rude as well . I explained my situation to her and told her I was sent in immediately by corporate after I got done talking with them. (Which were no help at all as well btw). And then that lady proceeded to literally tell me she did not want to help me out nor showed any type of concern of the situation. And then when I finally got done closing all the accounts. As I walked out they made rude comments I couldn't really hear. I WAS HACKED INTO MY ACCOUNT, THEY STOLE MONEY FROM ME, CALLED ME A LIAR, and NEVER ONCE WERE THEY CONCERNED ABOUT THE SITUATION AT ALL. read more

Chase is big joke and dislike how the banker named Majie mistreats me during my visit. She didn't find a solution to my problem especially the changes of the CPC policy. She expected high standards out of me by demanding to bring six figures. Then I realize Chase is all about sales goals just like the lawsuit Wells Fargo went through. I came home and told my mom what happen and my mother is so disappointed with the service and seeing Chase is all about taking money from people who make less than six figures especially during COVID-19. I would not recommend coming to this branch and plan to end the relationship with Chase. read more

In the age of debit and credit cards, I still like to carry some cash. There are still a number of cash only places around, plus I refuse to adopt apparent common practice of using the plastic for small dollar purchases. And of course there's the tip jars. ATMs seem to be a little hard to come by in Martinez, or maybe I look for a bank first before checking out other options. This Chase branch is right off Alhambra (near Highway 4) and offers a peaceful island of tranquility, 3 ATMs, and a minimal wait. read more

I switched to Chase after becoming very disillusioned by Wells Fargo and all its shenanigans and questionable practices. Plus never the same staff no WiFi and nobody who can make a decision. The staff at Chase are knowledgeable, interested and polite. I have had nothing but good experiences here SO GLAD I changed to Chase should have done it years ago. Good parking and great App and website!! read more

I had over $400,000 but when I went into the bank I was rudely ignored. Employees at this branch like to involve themselves in their customer's private family business. I will never forget how I was treated there. read more

I want to say big thank you to Neil from Chase for helping us out with the problem we had on our account. We called countless numbers and they kept transferring us and putting us on hold so we decided to finally walk in and talk to a manager. That's when we met Neil. He was so helpful and was willing to go the extra mile to help us out! Neil is a very genuine and kind guy and the world needs more people like him. A true rare breed. Managers in every area, not just banking, should learn from him. No one over the phone was able to fix the problem with our account but him. So thank you Neil. read more

I called the bank to get wire transfers over the phone and the banker (N....) was super helpful! She was patient, understanding and when unsure of the extent of complexity sought out help immediately. Thank you! read more

Even though I have a branch less then 1 mile away from home, I sometimes go to this branch when I have other errands in Martinez. Why? The parking is plentiful, the wait is shorter and staff is nice. Minus one star for the funny smell inside the branch...like it used to be a smoking place. read more

What a disappointment! I was instructed by a Chase representative over the phone to go into a chase branch to have my account verified in order to complete my international money transfer. Once I got to this location the woman I was talking to was not helpful, she didn't know what I was talking about, she started arguing with me without even hearing me out. I asked to speak to a supervisor. The supervisor didn't understand either. They kept telling me that my international transaction could not be completed because Chase is not compatible with third party apps. It wasn't until they finally looked up my account. They found out fraud department needed to verify my identity. It was such a hassle! Never coming back again. It was so frustrating I'm seriously thinking about closing all my Chase accounts. read more

I had an appointment with Candice Macklin and she was professional, knowledgeable and wonderful. She answered all my questions without hesitation. I appreciate her excellent service. read more

This branch has a beautiful parking lot in the trees. It really feels like Martinez. I don't often go inside, but they've got 3 ATMs, so practically no waiting. read more

Chase Bank - Banks & Credit Unions Near Me - Martinez, California

I feel like all chase banks are the same. Really nice banks, really nice staff, nothing much really to complain or review for that matter. This particular location/ATM had much better parking than others and is right off the freeway & right across from the post office - which is very convenient. But since I don't bank with chase anymore, it really doesn't matter , main reason why I switched was because I didn't like the whole use your card 5 times a month type of thing - so stupid. Wells Fargo takes care of all of that thanks to deposits on every paycheck. read more

Martinez Chase Bank is quiet. This location does not get too busy. It is in a nice location which is off from Highway 4.

I'm updating my review. Chase contacted me, assigned me a personal banker, and immediately resolved my concerns. They had an amazing comeback and I've been extremely pleased with the level of personal service I continue to receive. read more

I opened a chase account for ease of moving funds between banks. My uncle sent me money in person from his account after a whole disaster of my mom trying to transfer money to me for a gift using their online platform and blocked her entire account because she transfer $1 to my account to test and it was considered unusual activity when using zelle to transfer $1999 which is the max limit for the day even after submitting all her account number and all security information on the online platform. Ridiculously her entire account got locked and she cant login online even with her account info and password. Afterwards, my uncle had to transfer funds IN person at his Chase bank to my chase account I was told by Chase representative that it was available online and I can pull it out in person. I even called them to make sure I can withdraw the money. I go in the bank with driver license and US passport and they say oh you dont have debit card initiated in your account we cant give you the money. I had to go back home and go online wire the funds to my own bank and pay the wire fee. In the middle of covid this is annoying. I dont even want the money to sit in this horrible bank. That is just ridiculous! I would NEVER EVER USE A CHASE BANK and telling everyone I know it is the most horrible from online banking to in person banking. Excessive security checks but on real people and real accounts makes you loose customers. Good thing I am not in urgency of using the money but if someone needs money urgently you will be stuck. The horrible chase bank I went to in person is located 4201 Alhambra Ave, Martinez CA. Two ladies at the front counter keep checking my id. Come on its a US passport and driver license. What else you need?! Their problem is not only in person but the WHOLE SYSTEM from online navigation, security, to the whole in person banking. Due diligence doesnt mean take forever and waste your time. Their online ux/ui makes no sense from a designer point of view. When I use online banking for other banks I never have a problem and so frustrated. Never ever get a chase bank account. Go with Bank of America or even online Ameritrade/Etrade platforms that give you savings, checking to IRAS. True banking experience is to create a fast and efficient environment where information is direct to the point and you can move money around easily. No one has time with CHASE bs. read more

I notice that most of the ratings are based on the ATM, shaded parking lot and easy-to-get to location. The big trees are a nice touch too. For this I would give them 4 stars. As far as customer service goes this bank is lacking big time. I tried to close my account, after having joined a credit union, and had to return 3 different times. I was told each time that I should come back when the last outstanding check came in. Finally on the 4th visit a different clerk said he would close out the account. At the time I wasn't told about an existing overdraft account that was connected to this debit/checking account. It wasn't until I received an email from Chase informing me of a $50 charge with a $15 late fee that I knew it still existed. When I returned to the Alhambra branch to pay the $50 (not the late fee) they refused and said they couldn't deduct the late fee. I asked why I wasn't told about the overdraft account when I closed my account and they told me it was 2 separate companies. My question: Why would there be an overdraft account if there is no account? He doubted he could do anything about the late fee (and didn't). I am so annoyed with their lack of customer service that I will never open another account with a big bank. Joining a credit union is the best thing I could have done. After being a longstanding customer with Washington Mutual/Chase I was treated like crap. Adios Chase! read more

This Chase is a wonderful branch with excellent customer service. One of the bonuses of this branch is the fact that they have safety deposit boxes on site. The personal bankers they have on staff are some of the friendliest, most professional people you'd ever hope to get. If you need a full service branch/bank, I can't recommend them more. read more

Been banking here for years. They know us by name when we walk in and are always very helpful and friendly. Unlike West America Bank that charged is a $7 service fee for cashing a check written on their own account. read more

Needs more staff!!! There is only one bank teller and she is taking her sweet time with every customer.

This Branch has the best people. Im hard to please when it comes to financial institutions but the personnel at this branch get it done. Unlike a lot of bank branches, the personnel here dont act as if they are doing you a favor. They are consistently pleasant and helpful. read more

I needed to make a payment on a loan...the teller was sick with a cold..she sneezed into her hand and then proceeded to type on the keyboard and handed me a receipt with the hand she sneezed into. She was rude and the receipt she handed me was for 300.00 instead of the 3000.00 payment I made. I have also had Wamu lose a mortgage payment which took me six month to correct. Even after sending a copy of the check they had cashed they continued to add a late charge on my account. read more

Went here to open an account on 7/8/15 in the morning but had to leave as i couldnt take the waiting. One of the bankers was helping a customer while another was talking on the phone. Meanwhile, 3 people were waiting including me. No one else were in the bank. Poor customer service. read more