I'd have to go into this bank for probably over two years . And I have thought about switching over yesterday. I had experience with the teller questioning me about my license and it wasn't like she was really interested. She thought it was fake and it was very irritating to me.. I go there all the time every Friday after work which I'm a nurse so at the end of my work week I am quite tired and I'm usually met with smiles but not this time. And based on that, I will not open an account with them. I did not need the 2020 questions. read more

Feels like the Walmart in town in this branch. Nowhere near as nice as Nicole in the Spreckles branch up the street. Came here yesterday one second time since my last wasted time experience this year. I should have just used the A.T.M - I got my questions answered by calling a real banker this morning through the 1-800 number. read more

I was made to wait more that 45 minutes. The bankers didn't even acknowledged what ke I had already checked in. We just kept looking. Instead of keeping me informed that they are busy. They kept walking around instead of keeping me informed. Horrible service! If you like getting treated like crap go to them. read more

They need to update there bank hours on the door.. I came because they closed at 6 and they locked the doors at 5:44. Went online and the time is updated but not on the door. Knocked and completely ignored me, wanted to just tell them to update the door hours guess I had to make a review for them to see if since they completely ignored me. read more

Chase Bank - Banks & Credit Unions Near Me - Manteca, California

I opened my account with Chase many years ago. One of the features I liked about the Manteca branch was the drive up window. Every single time lately that I go to the bank the drive up teller window is closed. When you get inside the greeter is there and I'm sorry I've been to a bank before I know where to go. I'd prefer you behind the glass helping the customers with our transactions. During my visits I see elderly customers, mothers holding baby seats and handicapped customers struggling inside. Where if the drive thru were open it would be easier for them to conduct their business. I even said the majority of people may have chosen this bank over others because of the convenience of the drive up window. I work all day with people. My time off I'd rather not deal with people if it can be avoided. Another complaint I have is the the help behind the window. I was there on a Friday before closing before a holiday weekend. 2 tellers. 2!!! The 2 that were there unfortunately weren't the best choice on a holiday weekend to get the lines down quickly. Come on Chase step it up! read more

Very poor customer service. Chase does not seem to have any live or available representatives to answer calls/questions. They only provide robo calls that eventually tell you no one is available and hangs up. Shameful. read more

Totally amazing. I was at Chase Bank on Maple Street in Manteca at 1:00 pm. today needing to do a wire transfer. People ahead of me were sitting there waiting to open new accounts. Someone came out and told all of us there was nobody available right now, and if they could schedule an appointment for us tomorrow or Some other time? I couldn't believe that nonsense? Once before I wanted to open a trustee account and was told I needed an appointment for a future date. They never have anyone available with the needed training or Authority. read more

Don't Bank here, awful customer service. Immature tellers. Beware You'll regret it. Choose another bank in Manteca there are plenty of others to get quality service. read more

This bank SUCKS !!! and I mean with BIG LIPS !!! Tried calling the local branch by calling the local number they had posted. It went straight to a guy in India. In INDIA !!! He tried to get through to my local branch and even he couldn't do it. He tried calling branches in two local cities besides mine and got the same response. No one answers the phone. Forget CHASE. The only way these people pay attention is if you take all of your money out of their branches. They must not want to be in the banking business anymore or they wouldn't have a system like this. So, if you want service, pull you money out of CHASE and go to another bank! Any bank but CHASE. I would give these guys a zero if I could but it doesn't register above so I gave them one star. read more

Terrible customer service. The teller hardly educated in mortgage made the decision that I rather close all four of my accounts that try to help me. I have been a customer for over 15 years! Down the drain in an instant because of poor customer service. read more

1 teller at 12:30 on Saturday! So not cool how pathetically slow they are ok with going... I recommend skipping this branch it's clear they don't care! read more

Chase Bank - 1 teller it's obviously they do t care! - Banks & Credit Unions Near Me - Manteca, California

I'm torn on this one. While the girls are most often pretty nice, the wait can be out of this world. We have business account, so I do get to bypass the line and go to Merchant Services. However, they're often so short staffed that this can be a wait as well. The branch manager tries to get through people as fast as possible, but really I think it's time to bring on a few more tellers. Fellas, if your looking for some sweet eye candy... Let's just say we refer to the ladies as 'the harem'. lol Final Verdict 2.75-3 read more

Thank you for the worst customer service ever Chase bank. LET ME CLARIFY....its the branch on Center street. I was dressed down due to moving and I received a reminder email regarding my business debit card. Per the letter...i only needed we to come in to order a new card. I should have went to my own branch but it's a small town..why not!! Let me run in this branch. Please!!! Someone send the banker who ordered my business debit card to diversity training!!!! It's an emergency!!! No need to explain I will be writing a letter to the corporate office!!! read more

My other review was deleted because I mentioned who the teller was that helped me, so I will leave another one. The customer service I received at this branch was the worst I've ever received. She was so rude and unprofessional. Thank goodness I got a call from the complaint department which I asked for and was able to tell them my whole experience. This girl has me reconsidering my business with Chase unfortunately. If I could give 0 stars I would. Terrible customer service. read more

I have had Chase for years but it seems just recently this bank has just gone downhill. They seem to applying small charges "fees". I do not have overdraft protection, but was charged a fee when having a deposit and debit card withdraw the same day. They are reversing the fees but this has happened twice in the last few months. You do have to call them on it to get the money back. The waiting in the bank is horrible for the atm machine or the one teller that is working. So much for being a what they call a "valued customer". Signed Looking for a new bank :( read more

I use this bank to pay for my monthly mortgage when I am in the area.

Thank you to T. Martinez for printing my bank statement. I really appreciate it. I bought a car over the weekend and had to get a current bank statement. My home printer took a you know what, and couldn't print it from work. read more

I am happy with Chase Bank, but this branch is not customer service oriented. Only two employees were helping customers while three stood around. This branch location is also difficult to navigate on crowded streets with a parking lot that was full even though only five customers were in the branch. read more

The staff in general was very helpful - was a customer for about five years. Pulled my account after I discovered one of the managers had lied to me. Their loss and I guess a reflection of their business practices considering what has happened to them in the last year or so RIP read more

Very fast service with friendly teller doesn't seem as crowded as other banks

This branch makes me want to change banks. They are understaffed. It doesn't matter what day or time I go in there there is always a very long line and it moves very slowly. The only good thing about this branch is that the people that work there are nice. read more

Getting through the line to a teller is the easy part... If you have to wait to talk to a representative plan to wait all day. I've went in on numerous occasions and haven't waited less then an hour with only one person ahead of me. It's very frustrating when you have to wait for the ladies to finish gossiping with each other. it's BS because I could hear their entire conversation and nothing is related to work. I'm definitely going to be switching banks because the wait is ridiculous no matter what time of day. read more

We bank a chase branch on center st. Employees are very polite and friendly. Renee is awesome. Beverly pre Approved for a mortgage, she is very knowledgeable and explained things throughly and answered all of are questions. Chase has very good rates on there mortgages. Jason & Diana C read more

If possible I would give zero stars! We had an appointment with Maribel for 11AM. It took us 15 minutes to park. Arriving for our appt at 11:07! Maribel was with another client. After we waited for 25 mins for Maribel her first words was to lecture us on being late! She actually spoke to us like children being scolding. The professionalism was out the window. Now to back track a bit. It took me 5 phone calls to get a return call and an appointment!! Needless to say this bank has lost my business from several accounts. Business and Personal all do to your rude staff members! Next Bank please read more

Your bank is horrible. I am small family business we accepted a chase credit card from a customer. The customer ripped us off and said the item was defective. He used a chase credit card and your bank took money out of my account and sided with the customer. The customer scammed us and chase did not even make him bring the item back. Our business will no longer accept chase credit cards. Its a horrible policy when just anyone can claim defective merchandise and not even have to bring the item back. read more

I recently changed banks and I am now banking here at Chase. Setting up my new account was easy enough and the banker I worked with was great. I must say my one complaint is when I have gone inside to do some transactions and everytime I go in whether it's Monday at 10am, Wednesday at 2pm or Friday at 5pm the is always a line of people and one or maybe two tellers at the most. They need more people working. It takes way too long to get up there. Once you get up there everything goes smooth enough but you would think they would have more people working to accommodate the customers. There is no shortage of those personal bankers at the desks but there is a shortage of tellers. I typically use the ATM for most transactions but when I am dealing with large amounts of money I like to go inside and deal with a person. It is a matter of comfort for me. If things would be a little quicker inside this bank would be perfect. I am going to be opening a new account there and I will update my review firther when that is done. read more

I waited 15 minutes in the drive thru with one car in front of me and another 10 minutes once I got to the window to process my transaction. Management should be a shamed of itself and Chase Bank for hiring her/him. read more

I thought I closed my account, they obviously don't know what they are doing. I just received a bank statement saying my account is still open. I had to call customer service to complain and was told account was still open along with debit card still active, are you kidding me! Run from this bank. read more

This branch has terrible customer service. Wait times to see a banker on numerous occasions exceed 1 hour. You need an appt for safe deposit box access! This used to be a task tellers could handle, 4 calls to make an appt go unanswered, 5th call "Maya" takes my name & number and never returns the call. Time for a new bank. read more

Wish I could give negative stars! This bank is filled with a bunch of idiots. They kiss your ass when your putting 40k into there bank , but boy when you take it out there lazy assholes and just brush you off! Not only that , but there lazy and rude! Needless to say I'm changing banks! Do not bank with this place unless you want to get treated like shit! read more

1-26-15; Came in to just pull out some money. Simple, fast, & easy. When I came in there was someone already in front of me being helped so I was waiting in line. Someone else came in after me & walked to the "business" line. After the person in front of me was finished I was ready to be called next but instead they called over the other customer in the business line. I thought that was really rude & I'm not sure why some one was called over to go before me when I had already been waiting to be helped. Not sure of the girls name who ignored me but she has shoulder length dark hair & dark/medium skin. She did not even bother to acknowledge me. I'm used to being ignored in places like this because I look very young but I am still a customer who deserves to be treated as such & to be taken seriously. On the other hand The girl who did help me was named Melanie & she was very helpful & friendly. 4 stars for great service I did get. Minus 1 for being ignored for no reason. read more