Absolutely amazing service today at the Mansfield allied credit Union Myles was Amazing and just…read morebrightened up my whole day. Very kind very professional service. Will definitely be back

Thank you Charisse D for the great work you did with us for our auto loan. She was very nice,…read moreapproachable and has a kind personality. She talked with us throughout the entire loan process, up until the day of signing our documents. I have had loans through other banks, but she takes the cake for being an awesome Loan Officer. I will recommend AFCU and Charisse D to my family and friends.

CUSTOMER SERVICE!!!! I was on the phone 43 minutes on hold!…read moreUnbelievable!!!! How can any business was expect customers to stay on hold that long! Totally inconsiderate.

I actually like this place unfortunately it's quite a long drive for me to get to this location. I…read morejust wished they would open one a little bit further west on 377 near Stephenville or Weatherford Tx. This is not a convenient location. But the people inside are nice

There honestly should be a negative star rating. But I'm giving 2 cause I don't want this getting…read morekicked out ive been with chase for 30yrs and now. And am leaving after being told they try to help me after paying a bill with money I didn't have in my account which caused me to.go 4k negative then an actual basket giving me the run around saying they would help and then , never hearing back from them 30 years down the drain all because ironically , they care more about money than they do about the people that bring them the money

Don't hold pay checks. You are holding funds from everyone's deposits for a week to 5 days and…read moremaking money on them while denying you customers access to their money.

This is a newer location so not may people go to this location. I'm normally in and out in no time…read more Today walked in and was instantly greeted and waited 10 minutes for business account manager. She was helpful and very pleasant. Was able to get everything taken care of and out within 15 minutes. This location does not have drive thur with tellers but does have a drive thur atm. Inside they have an additional atm and normally 2 tellers on duty to help you with your banking needs.

We had an appointment for simple notary for our son's passport application. Austyn Eubanks took us…read moreto his office. He refused to notarize stating that it is specifically bank of America's policy that prohibits him from notarizing anything that requires a copy of ID because notarizing the application is the same as notarizing a copy of the IDs. We told him that that doesn't make sense. He showed us the rule online stating that he can't notarize photocopies of IDs in Texas, but we didn't ask him to motorize copies of IDs! The form specifically states that notary is confirming our identities at the time of the witnesses signing. We asked for his manager. Nikki Calaway, the manager, was sticking with him. She read the application & said that Austyn was right. We tried to reason, but she was sticking with him. When asked to print that rule that they were citing, she said they're not allowed to, because it is strictly BofA's rule. We wasted almost 30 minutes & was told something that didn't even make sense. We've been banking with BofA for over 20 years & never had issues like these. Austyn seemed very inexperienced & unsure of himself. Nikki Calaway seemed to choose to side with her employee instead of doing what's right for the customer. We went to PNC & got the documents notarized without problem, even enjoyed our visit with the kind & confident staff. This experience has decreased our confidence to continue banking with BofA. We plan to look into moving most of our funds elsewhere, where we are treated with respect & kindness.

After retiring we returned home to the Ellis County area and continued using Regions Bank as it had…read morebranches around the country where we lived. But we needed a more convenient location. Did a lot of study and luckily we chose Pinnacle in Midlothian. Not only very convenient but the customer service is the best we have encountered. Cathy is usually our contact at the bank and she is great to work with. Pinnacle has several local branches also with all having a variety of accounts depending on your situation. We highly recommend them.

Within 2 days of setting up a new business account $964.28 was stolen from it. This happen in San…read moreAntonio as well from what the merchant I contacted said. They have been complacent about getting my money back. Don't not use this bank

Always friendly and professional at the Mansfield, TX location. I was met this morning by Keanu. He…read moresaid "hi" by name and immediately offered services to me. I needed some specific denominations in good shape to pay the preacher performing my wedding on the weekend. He made sure I had exactly what I asked for. What a sweet and helpful young man. Of course I get great service here every time I go in. I don't like banks too much, but Frost is a nice exception. They are always professional, courteous, and quick to help. At least at this location. Keep it up guys. Y'all are doing it right!

Excellent Customer Service! The staff here is WONDERFUL! From the moment we entered the lobby we…read morewere promptly greeted and felt welcome. We had scheduled an appointment so we were seen right away. I highly recommend doing that, if possible. Beatriz helped us and was very friendly, professional, and efficient! She took care of all our needs. We could not be happier with Bank of America on Matlock!

Set up a business bank account earlier this year, including a provision to accept 3rd party checks…read more I'm a contractor, and I collect insurance company checks from clients. So I deposited a bank of america origin check from Allstate for completion of a project, and they locked my account for fraud. Earlier this year, I accepted a verified funds cashier check from a client, and bofa held it for 11 calendar days. Some rep tried to assert it was only 7 business days - eat an eggplant emoji you held verified funds for 2 weeks. Oh yeah, and i forgot to grab my debit card one time so the ATM ate it. It cannot be retrieved from the atm i have to order a new card. I'd recommend you go across the street to Chase. They have a whole team dedicated to assisting small businesses, and can even expedite extended holds for you at Chase. Thank you bofa for the [insert adjective] customer service.

These people go out of their way to make life difficult…read more They play every stupid "Banking Game" there is. The staff is not only rude, but dense and unprofessional. It is if they want to make me do business somewhere else. I will do my best to treat them the way they treat me. I will make it my mission to tell everyone I meet just how crappy an institution EECU is.I would give them negative stars if it were possible.

The people were friendly and very helpful. They care about their customers and know them by name…read more It makes me feel good to know my parents'l aren't being taken advantage of.

I am a retired marine. I tried to open an account this morning at the Mansfield Tx branch. The…read moreCustomer Service person named CJ was very unhelpful. They told me my application was denied.CJ couldn't tell me anything about why it was denied. They wanted me to file a claim online. It seems like they don't want my business. I'm the customer they should've found out what the issue was. I have a good credit score and money in the bank and no credit issues. Very unfriendly attitude towards resolving the issue. I will find another credit union in the Mansfield Texas area.

Navy Federal Credit Union is conviently located in the E Broad shopping center, passing the 287,…read moreserving military and their families with everyday financial needs such as banking, credit cards or even Home loan purchases using the VA loan. The location is new in an ample parking lot for easy access. They have an ATM outside and also an ATM inside as well. I have come here multiple times for money orders, cashier checks, and to deposit cash. Make sure you bring your debit card for easy access to bring up your account when dealing with the staff for quick and fast service. I also recently applied for a VA home loan through NFCU and got denied through their protocol. Customer service is great, and I'm always greeted with a smile when walking through the doors. Download the app for mobile banking and make credit card payments easier than ever! Check out some of the credit cards they offer for great value in credit card rewards and even cash back!