Absolutely amazing service today at the Mansfield allied credit Union Myles was Amazing and just…read morebrightened up my whole day. Very kind very professional service. Will definitely be back

Thank you Charisse D for the great work you did with us for our auto loan. She was very nice,…read moreapproachable and has a kind personality. She talked with us throughout the entire loan process, up until the day of signing our documents. I have had loans through other banks, but she takes the cake for being an awesome Loan Officer. I will recommend AFCU and Charisse D to my family and friends.

CUSTOMER SERVICE!!!! I was on the phone 43 minutes on hold!…read moreUnbelievable!!!! How can any business was expect customers to stay on hold that long! Totally inconsiderate.

I actually like this place unfortunately it's quite a long drive for me to get to this location. I…read morejust wished they would open one a little bit further west on 377 near Stephenville or Weatherford Tx. This is not a convenient location. But the people inside are nice

There honestly should be a negative star rating. But I'm giving 2 cause I don't want this getting…read morekicked out ive been with chase for 30yrs and now. And am leaving after being told they try to help me after paying a bill with money I didn't have in my account which caused me to.go 4k negative then an actual basket giving me the run around saying they would help and then , never hearing back from them 30 years down the drain all because ironically , they care more about money than they do about the people that bring them the money

Don't hold pay checks. You are holding funds from everyone's deposits for a week to 5 days and…read moremaking money on them while denying you customers access to their money.

We had an appointment for simple notary for our son's passport application. Austyn Eubanks took us…read moreto his office. He refused to notarize stating that it is specifically bank of America's policy that prohibits him from notarizing anything that requires a copy of ID because notarizing the application is the same as notarizing a copy of the IDs. We told him that that doesn't make sense. He showed us the rule online stating that he can't notarize photocopies of IDs in Texas, but we didn't ask him to motorize copies of IDs! The form specifically states that notary is confirming our identities at the time of the witnesses signing. We asked for his manager. Nikki Calaway, the manager, was sticking with him. She read the application & said that Austyn was right. We tried to reason, but she was sticking with him. When asked to print that rule that they were citing, she said they're not allowed to, because it is strictly BofA's rule. We wasted almost 30 minutes & was told something that didn't even make sense. We've been banking with BofA for over 20 years & never had issues like these. Austyn seemed very inexperienced & unsure of himself. Nikki Calaway seemed to choose to side with her employee instead of doing what's right for the customer. We went to PNC & got the documents notarized without problem, even enjoyed our visit with the kind & confident staff. This experience has decreased our confidence to continue banking with BofA. We plan to look into moving most of our funds elsewhere, where we are treated with respect & kindness.

This is a newer location so not may people go to this location. I'm normally in and out in no time…read more Today walked in and was instantly greeted and waited 10 minutes for business account manager. She was helpful and very pleasant. Was able to get everything taken care of and out within 15 minutes. This location does not have drive thur with tellers but does have a drive thur atm. Inside they have an additional atm and normally 2 tellers on duty to help you with your banking needs.

After retiring we returned home to the Ellis County area and continued using Regions Bank as it had…read morebranches around the country where we lived. But we needed a more convenient location. Did a lot of study and luckily we chose Pinnacle in Midlothian. Not only very convenient but the customer service is the best we have encountered. Cathy is usually our contact at the bank and she is great to work with. Pinnacle has several local branches also with all having a variety of accounts depending on your situation. We highly recommend them.

Within 2 days of setting up a new business account $964.28 was stolen from it. This happen in San…read moreAntonio as well from what the merchant I contacted said. They have been complacent about getting my money back. Don't not use this bank

Always friendly and professional at the Mansfield, TX location. I was met this morning by Keanu. He…read moresaid "hi" by name and immediately offered services to me. I needed some specific denominations in good shape to pay the preacher performing my wedding on the weekend. He made sure I had exactly what I asked for. What a sweet and helpful young man. Of course I get great service here every time I go in. I don't like banks too much, but Frost is a nice exception. They are always professional, courteous, and quick to help. At least at this location. Keep it up guys. Y'all are doing it right!

Excellent Customer Service! The staff here is WONDERFUL! From the moment we entered the lobby we…read morewere promptly greeted and felt welcome. We had scheduled an appointment so we were seen right away. I highly recommend doing that, if possible. Beatriz helped us and was very friendly, professional, and efficient! She took care of all our needs. We could not be happier with Bank of America on Matlock!

I know every experience is different but I was able to get in and get out after depositing my…read moreinsurance check, but not before breaking the ice with Cindy and Nicole by making them laugh as we talked about snacks and candy. I would choose this location over the one on Broad, because they didn't even bother to help me.

These people go out of their way to make life difficult…read more They play every stupid "Banking Game" there is. The staff is not only rude, but dense and unprofessional. It is if they want to make me do business somewhere else. I will do my best to treat them the way they treat me. I will make it my mission to tell everyone I meet just how crappy an institution EECU is.I would give them negative stars if it were possible.

The people were friendly and very helpful. They care about their customers and know them by name…read more It makes me feel good to know my parents'l aren't being taken advantage of.

Navy Federal is a bit different than other banks. The way they handle the items is a bit…read moredifferent, but oddly normal. If it's a normal transaction than the teller can help, which there aren't' that many. If you need other attention for the account, you sit in a waiting area much like waiting on a doctors visit. Not comfortable nor welcoming. We usually choose to stand. We usually have to wait a bit for the account reps to free up, as again, there is usually only 2 that are there to assist. Once seated to get our needs taken care of, which involved transferring money internationally, the rep was super nice. Victoria was very helpful, always had a smile, and super friendly. She took care of multiple deposits as well as the transfer. My only ire is that the statement on the wall is "our members are our mission", what they need to add is that if you need a loan than this statement only applies to those with immaculate credit. Our loan business ended up at our RR Credit Union who is always willing to help regardless of the circumstances.

I am a retired marine. I tried to open an account this morning at the Mansfield Tx branch. The…read moreCustomer Service person named CJ was very unhelpful. They told me my application was denied.CJ couldn't tell me anything about why it was denied. They wanted me to file a claim online. It seems like they don't want my business. I'm the customer they should've found out what the issue was. I have a good credit score and money in the bank and no credit issues. Very unfriendly attitude towards resolving the issue. I will find another credit union in the Mansfield Texas area.