After retiring we returned home to the Ellis County area and continued using Regions Bank as it had…read morebranches around the country where we lived. But we needed a more convenient location. Did a lot of study and luckily we chose Pinnacle in Midlothian. Not only very convenient but the customer service is the best we have encountered. Cathy is usually our contact at the bank and she is great to work with. Pinnacle has several local branches also with all having a variety of accounts depending on your situation. We highly recommend them.

If I could give 100 stars, I would!! This review is LONG…read moreoverdue, but when you receive the kind of customer service that literally makes your day, your week, and honestly your entire outlook, it deserves to be celebrated and shouted from the rooftops! Let me start by saying: Alyssa Acker and Ramon Garcia are an absolute DREAM TEAM. From the very first interaction, their energy was nothing short of electric--warm, welcoming, and full of authentic kindness. I immediately felt seen, heard, and genuinely valued--not just as a customer, but as a human being. Alyssa has this natural ability to connect with people in a way that's rare and beautiful. She's incredibly knowledgeable, super attentive, and her enthusiasm is infectious! She took the time to explain every little detail with clarity and patience, and she did it all with the brightest smile and the most positive attitude. You can tell she truly LOVES what she does--and it shows in every interaction. Her level of compassion and professionalism is unmatched. Ramon--what can I say? This man is a powerhouse of efficiency and excellence. Not only was he incredibly helpful and responsive, but he also went above and beyond to make sure everything was handled smoothly and stress-free. He has this calming presence and a can-do spirit that made me feel like I was in the best hands possible. Every question I had? Answered. Every concern? Resolved. Every detail? Handled with care and precision. A true gem of a person! Together, Alyssa and Ramon are the kind of team that makes you believe in great customer service again. They create an environment where people feel respected, uplifted, and genuinely taken care of. Their kindness is real, their professionalism is stellar, and their ability to turn a simple transaction into a memorable experience is truly phenomenal. If you're lucky enough to work with Alyssa and Ramon--trust me, you're in the BEST hands. I walked away feeling happier, lighter, and so deeply appreciative of their time, energy, and hearts. People like this are rare, and they deserve to be recognized LOUDLY. THANK YOU, Alyssa and Ramon! You two are absolute stars, and I'm forever grateful.

I started a LLC two years ago and decided to go with a local bank for ease of use and ability to…read moreget loans if needed. At the time in 2010 I was told that they would very soon have an App out to let me deposit money via my iPhone. I was also told that it would be no problem to transfer money from my business account to a personal account. Two years later, neither was available. To make things worse, the branch manager Peggy was absolutely rude to me and my wife when we inquired about our problems. ZERO customer service and failure to fullfil promises is my two cents on this place

The HSBC banking customer service is by far the BEST I've ever experienced…read more I just spoke to a guy so patient and kind throughout the entire call. He asked if there was anything else he could do to make my day or make me smile. Then he closed the call letting me know he "really and truly wishes [me] nothing but the best in life." What a beautiful and unexpected way to end a business call! In a world where businesses continue to prioritize customer service LAST on their list, companies that train their representatives to support their customers in this delightful way will always be on top!

I have had an HSBC account now for about 4 years. It is the worst bank I have ever had to deal with…read morein my 45 years of having a bank account. When I first opened an account, they wouldn't take automatic deposit from me for over 5K, even though they only had 2 branches in SF. Then once that fiasco was straightened out, they constantly declined charges on my debit card for alleged "fraud and security purposes." After repeatedly explaining that the FDIC insured my account for up to 250K and that my balance was hefty, but nowhere near that amount, so any protection was for HSBC not me, the decline problem tapered off. Then this Fall it took me 3 hours on the phone to wire money from my HSBC account to another account. Multiple phone calls with numerous people that day. Finally, my husband had to physically go in to their SF branch to get the wire completed. Insane. Now, today, I got notice that an automatic payment tied to my debit card had been denied. And, rightly so, I had recently gotten a new debit card due to suspicious activity on my old card. I went in to pay the payment. I entered in my debit card information. Denied. I re-entered thinking I must have made an error. Denied. I call "Premier Customer Service." I am told that my charges were denied because I had exceeded my daily limit for expenditures on the card which was $5K. I explained that I had only made one purchase on the card today for substantially less than the alleged $5K limit. No explanation. Just continued jerking around by a bank that could give two hoots about an individual depositor without millions in assets in their institution. I will be closing my account. I have had it. I will be looking for nice small, locally owned bank where my business matters and some customer service rep doesn't read from a prepared script and has no ability to answer my questions or solve my problems.

Worth Credit Union has pretty good customer service! However, the account specialist did not seem…read moretoo knowledgeable regarding some bank products. Moreover, Worth Credit Union, do not offer high yield savings account options. Nevertheless, the serene location provides a type of comfortable-safe-ambiance! Overall, I would most likely recommend this credit union to my colleagues whenever a HYS (high yield savings) account is offered.

We have been with Fort Worth Community for over 25 years. They were our first bankers as a married…read morecouple. We love the community feel of our bank. The people are so friendly! You aren't just your checking number; they really work to get to know you.

This credit union has been here by the Parks Mall (and now Highlands) for years. I actually…read morebelonged to this credit union when I got my first job as a teenager. Now I am no longer a customer but I had to sign some paperwork, which brought me back to Omni. We went on a Saturday to see a notary and had to wait. The notary was very nice and efficient. After our wait, we only spent about 5 minutes with the notary signing documents and then we were on our way. Everyone in the bank was very nice and I almost thought about opening an account with Omni again.

No line, great service. Manager was attentive and I enjoy having Capital One as my bank.read more

I deposited a cashier's check 2 months ago (February 2026) into a friend's account. I was told…read moreyesterday because I am "elderly" it was decided I am being scammed and even though the funds posted into her bank account they will not release her funds TO HER. Instead Brian Henry (senior market manager Dallas) told me I had to contact my bank and LIE AND CLAIM FRAUD in order for the money to be returned to me--absolutely ridiculous! I want the money paid out to my friend. I think 2 months is long enough. The bank is holding the money hostage UNLESS I LIE AND REPORT FRAUD. Anyone else have issues with Capital One Bank? Any ideas? I intend to report this injustice to the state and federal banking institutions.

Absolutely amazing service today at the Mansfield allied credit Union Myles was Amazing and just…read morebrightened up my whole day. Very kind very professional service. Will definitely be back

Thank you Charisse D for the great work you did with us for our auto loan. She was very nice,…read moreapproachable and has a kind personality. She talked with us throughout the entire loan process, up until the day of signing our documents. I have had loans through other banks, but she takes the cake for being an awesome Loan Officer. I will recommend AFCU and Charisse D to my family and friends.

Alyssa was fantastic with the opening of my new checking and savings accounts. I switched to Texas…read moreTrust to open a credit family Trust. The person that copied my docs should have verified all pages were scanned/copied before we left. I had to return the next day as pages within the trust were missing. Still waiting for approval to open Trust account.