I had an issue with Zelle and I was told I needed to go to a Truist in person to resolve it. Frustrating as I was traveling, but I knew I was going to be in Arlington and saw there was one near my hotel. I called in advance to make sure I could do what I needed at this branch and they said yes.
Upon arrival at my hotel, I dropped my bags and took an Uber straight to Truist. I walked in and was immediately greeted and after I explained what I needed to get done, they had me take a seat and wait.
A few minutes later, I was beckoned to a desk, I was warmly greeted and I told her what I needed to get done, She quickly looked up my account, made a phone call, looked at my ID, and voila! Problem solved and my Zelle was back in order.
Total time in the bank was less than 10 minutes. Great and friendly service at this branch! read more