Wow I haven't been inside the bank in years so I had to come in today. My ATM card or a personal check wasn't reading not sure which one was it. So I came in today wow there is so many changes. Fortunate or unfortunate there is only one bank teller, and is the day after Thanksgiving..... it wasn't busy lucky for me. I just can't imagine when it's busy anyway, problem solved good customer service hope not to see you soon. read more

Chase Bank - Inside atm machine - Banks & Credit Unions Near Me - Los Alamitos, California

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If you are looking to do a large transaction, avoid this bank as the work ethics of some of the tellers are frustratingly slow and the ATM failed to process large withdrawals, so you have to wait in line for the single teller in this branch. Manager should observe the workers via the camera as there was a clear difference in the efficiency (between this male employee and the one female employee who took over). Literally has the pace that reminds me of sloth. Thankfully the lady who took over this male employee around 11A.M. literally expedited 3 people within the time the male employee handled 1. Please consider observing your workers and transferring the pay wages to like the female Asian employee who efficiently took care of each customer within minutes. read more

The lady that handles the deposits and change. Is the slowest teller I've met in my 85 years of being on this earth. She is so freaking slow.. read more

This is a strange chase bank. Only one teller.... The people at the desk can't help like a teller can

Banker was so bad worth customer service Bernadette H Pham kept me waiting besides she is doing some personal work over the phone Finally she decided not to do her work by saying we will call you back Work taking one hour in other bank she's asking for 6 week to do it it's soo funny read more

The bank employee stole my card information. I got a charge from walmart.com right after I made a deposit and used my card for the very first time in the bank. read more

I actually like this new Chase Bank! It's close to home, it has the convenient drive thru ATMs (I have used them 3 times now, and have not had a problem), and it's clean. :) Customer service is just like any other chase bank I've been to, you are greeted when you first walk in and asked what you are in for. read more

Chase Bank - This is why I love this location... Drive-up ATM :) - Banks & Credit Unions Near Me - Los Alamitos, California

I called the branch to arrange an appointment to open an account for my disabled daughter. I spoke with someone asking them if I needed and appointment or if we could just walk in. She said walk ins were allowed but hit and miss as to timing. I asked "when can we get an appointment," she said to hang on so she could check the schedule. A few minutes later a woman picked up while still speaking to someone else, then asked "how can I help you." I said I'd been speaking to someone and had asked when could we get an appointment. She said "when do you want an appointment." I said, "when is the soonest appointment." In a very condescending tone she said, " that is a different question than when can I get an appointment." I was just flabbergasted by her rudeness. Needless to say, I told her she'd just lost my business and hung up. I know people who like Chase and have good experiences with the bank as a whole, but the reviews here are very accurate about this specific branch. It's was hard to believe it was as bad a people stated, but believe the reviews. This branch is awful! read more

Visited the branch to open a new checking account which took over one hour even after I had an appointment. Bank clerk, Bernadette Pham, filled out the computer form incorrectly and other staff came to het to teach how to fill out the form correctly and also asked non-relevant questions such as which college, major, any scholarship, father's occupation. Next day she called me and come back to sign the w9 form if she fails to scan SSN card, otherwise the account will be restricted. It is not positive experience at all. Chase bank is good but some clerks are bad. They kick customers out of the bank. Go BankofAmerica! read more

I have used Chase bank since they where Washington mutual and had very few problems. Now that they are Chase I have had several problems with fraud on my account. They have done a good gob at letting me know about this. But when they do unless you go in to a branch your money is useless. Because they put a hold on it that's nice unless I can prove hew I am and need to spend the money!! read more

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I simply don't understand how these men and women in cubicles can sit there while there's only one teller and a line almost out the door. One teller! Like, get it together CHASE. I like this location because it's by my house but only one teller and it's so frustrating. How does the manager here not give af? Or is it CHASE? This is ridiculous. I hope this reaches CHASE because I don't want to blame the branch or its employees but at the same time the manager here needs to step up and make these lines go fast by helping the only clerk! Note: this is nothing against the lovely lady clerk. She's always a pleasure but my goodness someone help the lady out when there's a line. read more

I would like to give my highest comments to Mr Daniel, who just came from Huntington Beach to help. His service was excellent and he has the greatest attitude and patience. I would recommend all my friends to use branch when they have any needs in a bank. He is perfect and should be promoted. James Qian 5629128252 read more

Apparently they no longer answer the phone during normal business hours... Just goes right in line with the deteriorating services of JP Morgan Bank... I'll bet the old man rolls in his grave nightly! read more

After reading the other reviews about Bernadette Pham I don't feel bad. I had a phone appt with her at 1pm she finally called at almost 5pm and blamed me saying she was calling my primary number (which one she hadn't been because my dad and mom were home all day and the phone never once rang but that's besides the point). I had made this point and marked call my cell phone and included that in the note so not my fault she didn't read. Then she said she couldn't close and transfer my CD on the phone unless she could knew my voice, so she could verify who I was (I mean seriously 1 the letter from chase bank said I could do it in person or on the phone so that's BS and 2 bo bank is going to say well we will close the account if we know the persons voice that is not how you verify someone that's just stupid). Then when I said I wanted to talk to the manager she said they weren't there, then said they were in a meeting, so I said I would wait to which she said it would more then an hour then she said the manager was on the phone, and she didn't know how long it would be. I called her out on that lie and said she was pulling things out of her butt because yes I was mad and I'm recovering from surgery and didn't want to deal with someone so stupid when it comes to my money. We are looking at new banks to close our account. Sucks been with chase for almost 25 years but their bankers have truly gone down hill and I'm not one to take being treated poorly well. read more

Horrible customer service by the Branch Manager. When I went in to change my name on my credit cards, she said I had to do it on the app. Why? I'm in the branch! After I said I didn't want to go on the app, she proceeded to tell me that she has never changed her name on her credit cards. Why have workers work in a branch if all they're going to tell the customers is to go on the app? This is my second unfortunate encounter with this Manager. read more

My wife and I had a very impressive appointment this morning with your representative Arturo Oliveras! He was totally polite and professional and quickly felt with our financial issue! He also went out of his way to assist us with a possible refinance! Art is a definite asset to your business! Ron and Ellie Kington read more

Drove a little further to this branch, and it was so worth it. I was able to get my affairs settled in less than 24 hours that another branch wasn't able to do in three weeks. Arturo Olivares was knowledgeable, understanding and personable. I highly recommend Art and this branch and will continue to make the drive to do all my banking at this location from here on out. read more

I stopped by on my way after work. I was really just going to check out the location and hopefully ask a question. I wasn't really expecting them to be open since most banks close by 6pm. Location: The parking lot is a bit small but ample since the location itself is small. They have a drive thru and follow the layout of most new Chase branches. They have multiple private client rooms and ATMs. Service: The service was great. I really liked that they weren't rushing to close by 6pm on the dot. That is sort of a pet peeve of mine. I hate it when places close exactly on time or ever worse before closing time. I know, I know we all want to leave work but it's just very inconvenient for people who get off work at 5pm to rush home to their bank. read more

We love the staff and the location of this bank! It is very convenient to our home, and all of the bankers/tellers know us by name. Chase has, by far, the highest standard of customer service of all the major banks. read more

Don't bother unless you just need an atm. Horrible set up, not conducive to a lot of patrons. If you need actual banking services expect to wait because that's not what they are set up for and they should advertise that before you waste your time. I wanted to make a quick payment, but there was only one guy behind a kiosk computer thing looking super stressed. After a gentleman was done helping someone in his cubicle he came out to assist. Unfortunately, I could not make my payment because there was a woman in front of me and I only had a few minutes. I thought it would be a quick and easy trip, but alas it was not! Won't be back for anything!!! read more

This Chase Bank came from the ruins of an old failed restaurant just like a lot of places out here that we're close but didn't make it!!! Like the old Taco Bell on Ball road that closed down and became ten different coffee shops until they tore it down. No this Chase Bank is definitely made by the people that work there, even tho I do not like the way Chase bank has lost 4 teller spots by putting 4 automated ATM's in their place or have these satellite stations where you stand alone waiting till you get your money back!!! That is not the point in this review, the point is the people who work at this branch make me forget of all the new ish the bank is trying to do. Their service is delivered with respect and a true form of they do care about your time and money. Today I witnessed a Chase employee from this branch help a mother by carrying her child in a baby carrier after their session was done. Carry her child all the way to where he put the baby in car!!! C'mom if that is not service with respect, I don't know where else you can get that type of customer service!! Much respect to the crew of this Chase Bank!!!! read more

I wish i could give them 0 star because of their terrible customer service. I have a business account with them for 2 years and another personal account for 6 years but have to cancel both recently. They over charge me for everything and dont even care if it was their false. I also needed to withdraw an amount of cash for an emergency situation and they dont even have enough. wow, that doesnt sound good. Their staff never help when you have an issue.be aware of this branch! If you have a small business and dont want to loose your money, go somewhere else like Us bank or Union Bank. read more

This Chase branch is probably the best I've ever been to. Eric opened up a Chase Premier Plus Checkings account quick and easy. Because of him, I'd give this place a five star rating. He's the friendliest banker I have ever met in my life, and made the whole process smooth. If you have any questions, ask! Because they're all here to help the customers. read more

actually my review should be both. 5 stars & no stars! 5 stars for how well the bank officer David Acosta handled my issue! He is excellent in customer service! I commend David Acosta at the Ball rd Chase Bank branch. He not only called chase customer and was put on hold for hrs, David also made a follow up call with other dept to give me the paper or proof of my transaction. Davids personalized service turned my worst experience with Chase customer service into a positive one. He emphatized with me as a client. He dealt with my issue professionally! He is so good at what he does! Go look for David Acosta at ball rd Chase if you wanna have your issue resolved. read more

Yesterday friday the transfer system was down, today it was up and running however there are only 1 teller and 1 banker and tgere is currently 9 customers waiting to be served. The wait time is ridiculous, its already been 30 mins now. read more

I came to this branch after calling multiple Chase branches in the area to inquire about the bank's notary service and Lady was the only notary public who consistently picked up the phone. Lady was professional and easy to work with. Highly recommended! read more

The staff here is great! The fact that every time u deposit a check out door in the drive through it gets stuck so beware and the staff cannot get the check out for you! So beware of deposits u may be there all day! read more

Bad experience! I came to get a change of address and see about opening a share account and there was a guy there saying he had to schedule an appointment before to hold on we waited for more than 25 mins. So unprofessional. Don't waste your time coming here. Instead go to another chase branch. read more

Ive had a bank account at chase for like 10 years. And had my checks direct deposited there and always done everything I could through them. I was away from home today and stopped in to get some checks which is a 2 dollar fee and I didn't have any cash on me or in the account and they would not wave a 2 dollar fee for me. When they can clearly see I deposit my checks in that account every week. And have been a customer for 10 years. That is bullshit. So much for a helpful bank. I guess a customer isn't worth 2 dollars read more

Came here to set up a business account, I was assisted promptly. Business Account Specialist, David Acosta was very helpful and knowledgeable. He gave us excellent customer service. read more

THIS CHASE IS HORRIBLE ADRIANNA set me friend up a bank account with them he is 18 never had a bank account ADRIANNA put him in the fraud system for no reasons and cancelled his account same day when trying to call and get a reason why even to get his money back from the bank from when he initially opened his account they said no . Jonathan Cuevas and Adrianna or horrible Chase representatives read more

This branch has no teller. I stopped in to get a cashiers check and only brought my ATM card, because that is all I have ever needed. I just swipe the card and get my cashiers check and go. They could not perform that simple function and told me I needed ID for getting the cashiers check. I told them I have my ATM card can I just swipe it. Their response was, "oh I'm sorry we don't have the swipe machines here. We need to see your ID." They need to set up at least one teller with an ATM card swipe machine. read more