Well talk about the RED CARPET TREATMENT...the only thing they didn't do was "Crown Me" literally…read more LENO the Manager let me use an office phone for faster and better connection with the "Unclaimed Property Department"...Hector then spoke to the representative on the phone upon my request and then got me situated with An Nyuyen to wrap it for the win...Great team Conduct and the Customer Service goes over and beyond any expectations.

DO NOT COME TO THIS BRANCH…read more Terrible costumer service. Wasting our time for nothing. So unethical behavior. They should retake their ethical courses again to learn how to treat costumers. Very RUDE And intolerable. DO NOT COME TO THIS BRANCH

My youngest son is in high school in the special needs program. He is currently working (working…read moreability program) he actually gets paid by the school district and we decided to open his first time checking and savings account. I bank with Chase.....Just never have wanted to change. Wow this bank is old school. Lines almost out the door. I was blown away, also quite big inside. We didn't make an appointment so we waited about an hour to see someone. Luckily my son didn't mind (he was to excited) Nadia helped us, she was fantastic. She was very welcoming and communicated with my son (brought him out of his shell) went above and beyond helping us. Thank you so much, of course I ended up opening an account here as well :) will be transferring soon. THANK YOU!!!

I love my bank /credit union!!! They are awesome ! I have…read morebanked here since the 1990's !! They have ATM's in Stater Brothers stores (which is super convenient!)

I have been a member of LBS for over 25 years. They are always courteous and helpful. Ive never had…read moreany issues with my accounts or if one arises it is handled swiftly.

I cannot say enough great things about LBS Credit Union. I was down to the wire trying to secure a…read moreloan for a home I wanted to buy and only had two weeks to get everything in place. I honestly hesitated to even reach out to a credit union because I assumed it would take too long, but my brother encouraged me after his great experience. Late one night I checked their website and saw that their home loan rates were the best I had come across after searching everywhere. The next day I got connected with Josie, and from the very beginning her energy made me feel like I had made the right choice. I drove from Hollywood to Cerritos to open an account and start the process, and from there everything moved quickly and smoothly. As a first-time homebuyer, the process can be incredibly overwhelming, but Josie and Judy were there every step of the way. They guided me through everything, answered all my questions, and made me feel at ease the entire time. I truly do not know how I would have gotten through this process without them. Josie and Judy are absolute angels who make dreams come true. I am beyond grateful for their support and expertise. THANK YOU!!!

Thank you to the girls at the this location for helping me and my husband 2 months ago get cash for…read morea vacation. We couldnt have done without your help. Sadly, I forgot their names but their desks were closets to the other door lol Friendly service, very clean building. I want to go here more often if they werent further then our normal bank location in Long Beach. Lol

This was a really nice Farmers & Merchants bank. Went to use the ATM machine outside. They have 2…read moreparking spots right in front specifically for using the ATM. There was nobody here when I came and I felt very safe here. Will definitely come again.

I opened a checking account with American First not long ago and so far I'm very satisfied. Their…read morecustomer service is amazing and they make it easy to process transfers, wires, and set up accounts and loans. I want to give a shout out to the employees that have assisted me very well so far, Christina Camarillo and Blanca (I never got her last name). They made everything go smoothly and easy to navigate. I'd recommend this bank to anyone.

Just used the outside ATM. I enjoy the fact that I can use this ATM without any fees since I have…read moreSchoolsFirst FCU and their branches are pretty spread out and not always on the way or kind of far from me. The ATM worked great, easy to use, secure, many options for many different services and offered large bills. It was clean and quick. I recommend this ATM to anyone that has SchoolsFirst FCU or other FCUs to avoid those ridiculous fees from $3-$6.50 just to withdraw cash. You can also make deposits at this location. There is plenty of parking, handicap parking as well, easy to get to no matter which direction you are coming from.

Lindsay was curt, has a bad attitude, and lacks the customer service skills necessary to maintain…read moreany sort of client relationship. I recommend opting for any other banker in the branch.

I like this bank!I like that it partners with my job!They actually offer a credit card that has my…read moreplace of work on it!So cute!I like that the banker there was very informative .And I like the little gift they give u for joining their credit union!I look forward to doing business with them!

This Bank Has Ths Worst Mobile Apps,After Using Their App More than A Year,Suddenly My Password App…read moreSaid That I Put Incorrect Password, When I Want to Reset My Password This App Is Giving Me Hard Time,When Calling Customers Service,It Takes Forever to Pick up my Call,Until I'm Tired & Hang up,I have Chase,US Bank & B of A,Their mobile apps Absolutely Comfortable & Easy After Using it More than 10 Yeads, I Wouldnt Open Account in this Bank,The Reason I Have Bmo App It Because My Aunt Asked Joint Account Primary Holders,But So Far Only Her Money in This Account.

Everyone was super friendly and wearing masks! Manager, Tom, even asked how my day was going. Great…read morecustomer service, no hassle! Will definitely be coming back to this location.

It's disheartening that my long-standing relationship with Financial Partners, which started when…read moremy grandparents opened an account for me at the age of 17 as I prepared to head off to college. I've observed a decline in their services over the years, prompting me to gradually shift my funds to School's First Credit Union. The only reason I maintained my account was out of nostalgia, because my grandfather, who had a career in aerospace, has passed away. I visited the Long Beach branch after being assured over the phone that any location could assist me in resolving an account that had been written off, allowing me to restore it to good standing. While the staff member I interacted with at the Long Beach branch was kind, the limited assistance available was frustrating. When I attempted to reach the contact center again, a representative disconnected the call while I was trying to clarify whether another branch (this branch)could accept my payment, which would save me a long drive. It's disappointing to witness the decline of this credit union and to experience the lack of empathy throughout the organization, including the lending department, which seems to have no support for members who may be facing temporary financial difficulties. I've worked for many financial institutions over a 10-year span, and I know that they tend to value the wealthy clients/customers, so I'm not surprised they were interested in assisting me or providing above-and-beyond service. The ladies at the branch were aware that my account wasn't going to be reinstated. I was informed that the branch manager had the power to make that decision, yet Debbie acted as if she needed to escalate my request to someone higher up, which I suspected was untrue. I decided to play along with her and the associate who was assisting me. They led me to think that if I cleared my credit card balance, there was a chance of reopening my account, which is quite misleading, especially considering the current economic climate. All this took about 2hours to complete while my 4month old and 16 year sat in the car and waited for me to finish what should have been a pretty straightforward transaction. Having worked in various financial institutions for a decade, I understand that they often prioritize wealthy clients. I wasn't surprised by the level of service I received, or the lack thereof. However, I firmly believe that every customer, especially those who have been loyal for over 20 years, should be treated with appreciation and respect. The associate told me she would give me a call or I would receive something in the mail and gave me her card. Me being nice I won't include her name if she sees this review. She'll know I'm referring to her. Unfortunately, the phone call or letter has yet to be received, and I'm not surprised. While observing the branch, I noticed that the setup is quite inconvenient for older clients, many of whom struggle to use the virtual teller machine. This lack of consideration for those who aren't tech-savvy forces bankers to interrupt their work to assist clients who are having difficulty with the ATM. Overall, it was a disappointing experience.

FPCU offered a 6% CD to new customers, and given the anticipated Fed rate drop in September, I…read morejumped at the offer. I met with Kevin, who was professional and patient in explaining all the services FPCU had to offer and in setting up the CD for me. It was an easy and informative process.