Excellent customer service always feel welcome and they always answer all my questions.

The security guard informed me that the Brinks truck would be blocking the drive-up ATM for quite some time. I then parked closest to to the walk-up ATM. When I finished my transaction, I discovered that the vehicle parked next to mine was so close to my driver's side door that I could not enter my car without risking significant damage to both vehicles. I am disabled and the disabled parking was further away from the walk-up ATM so I decided to park in the parking spot closest to the ATM. Although both vehicles were parked within the designated lines, the parking spaces are extremely small, and the proximity made it impossible for me to safely access my car. The security guard told me that the car belonged to an employee of the bank. Because I needed to leave promptly, I asked the security guard if the owner vehicle could be contacted and asked to move her car. Although the Chase bank employee knew I was disabled she stated that did not have to move her car until 8:50am. At that time, it was approximately 8:33am, and I was effectively unable to access my vehicle. I informed the security guard that I was disabled and having to wait was unreasonable. The issue wasn't that fact that I was not in a disabled parking spot as those were further away from the ATM. The issue is the small regular parking spaces and the lack of empathy and customer service shown to me as a customer of Chase bank. I found this response both frustrating and unprofessional. As a customer, I should not be placed in a position where I cannot safely access my own vehicle, nor should I be told that assistance would not be provided for nearly 20 minutes. read more

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I LOVE going to this bank! Everyone there is always so nice, welcoming, and helpful. The staff really make the experience pleasant every time I come in. It's refreshing to be greeted by people who are friendly and willing to help with anything I need. Great customer service all around! read more

The worst, 9 people in line one clerk. Always the same, they do NOT value the customer.i have tried several locations, ALWAYS the same.

FIX THE POT HOLES in your parking lot!!!! Driving in to stop at the ATM and nearly lost a tire and messed up my vehicle trying to take money out. read more

This bank is never open (its currently 3 pm on a saturday and they are closed). Their lobby with automated machines is always locked and the machine outside is constantly broken. When its not broken its barely operational, it wont read bills and has trouble printing reciepts. There are some things i cannot do within the app, if i cant access my money whats the point of having a bank acct? Sounds like its time to look for a new bank. read more

Been on calls for the last 4 hours trying to figure out my finances because one of their tellers forgot to link my account... this has ruined literally everything. I'm so upset with this branch. read more

I love this branch. I am fairly new to chase bank but every time that I have been to this branch the staff have been friendly and very accommodating. I want to use one of the ATMs to make a deposit and one dollar bill was rejected. Instead of getting in the long line to make a deposit for one dollar, I asked one lady sitting at a desk it would be possible for her to change the dollar. She immediately got it from her desk and said sure went to one of the windows and exchange the dollar bill for me and save me a lot of time I'm standing in the line to make a one dollar deposit. This type of help and kindness is typical of this branch. read more

So I came here to make a deposit in someone else's account in order to do that I have to have an account. Or use a debit card or money order from somewhere else. Douglas the manager her says it has to show its coming from somewhere I said my purse. And he said they started that 6years ago. I mean I believe they racist. This is the 2nd bank I came to that said No. read more

This is what the banker Ana Franco left after she lost her AirPods she then went to blame one of the cleaners there saying she was a thief and accused her of stealing them then got angery after she was told off for always leaving them out or losing them(multiple times) and then blaming someone with no evidence (even though there are cameras everywhere and if she did steal them it would have been caught on camera). read more

Chase Bank - Banks & Credit Unions Near Me - Lancaster, California

Had an account there for 35 years! They can't even figure out how to add a person to a bank account. And then was told that I was lucky that they go to work every day to help us. And yes that was from the manager at the lanc blvd location! Closed that account and walked next door and opened a new account. read more

Worse bank ever. 1 teller at a time and not very helpful. Also they move very slowly. read more

The drive through ATM has stolen money twice from me. Both times depositing $100 in the ATM and it never credited my account. I am currently on hold for 30 minutes just to speak to any customer service agent. This time I will file a complaint with federal reserve. This is outrageous. read more

I had an appointment at 12 and showed up at 1145 just to be told if I can come back at 1230-1240 as she was running behind. It's not my problem you can't do your job right that your running behind. I made that specific appt time for a reason. Should've paid attention to the bad reviews this bank had. SMH... read more

If I could give a half star I would worst place. I tried to open a business acct and they didnt even get my name nor even helped. Lost my business read more

This Bank has terrible customer service. They got 2 tellers at all times no matter how busy it is total bullcrap. I will be closing my accounts. And others should follow.I refuse to use self service. read more

The old woman not sure of her name is extremely rude, she got a nasty attitude when I asked why my check is pending for 3 days and she goes "I guess I'll look" and then told me I couldn't cash a check and THEN tossed my check threw the slot when I said I didn't want to deposit it and wait 3 more days to get my money. Nasty woman I'm never coming back and will be closing my account as soon as my check clears! read more

The manager here is ridicules, such a liar. I tried to cash a check from Wells Fargo but he said since I don't have the money in my account they need to put a 2 week hold. I deposited the money to cover the check and they still would not cash the check. Account closed now, they should stop the lies read more

This branch is particularly inefficient & unhelpful. 2 "customer service" agents went on break at 10:42 with 4 people waiting. They'd been "working" since 8, i was told. Whatta heap of steaming feces. The service here is condescending, invasive & typically slow. If all banks werent exactly the same, i'd switch. I'll now settle for calling out these braindead idjits. Have a nice day read more

!!!!!WARNING THIS BANKS ATM STEALS YOUR MONEY !!!!!Come here if you want your money stolen at the atm it's the second time in this year that the atm has stolen from me one never gotten credited yet from the first one and just this Sunday the atm took my money and was never deposited into my account it just gave a receipt to call the bank to make sure it was deposited which I have to wait for my own hard working money just so the bank can steal my money this bank is the worst if I could give a no stars I would don't waste your time here read more

Some atms do not have money on them -.- The staff do not give you the right answers Only two windows open and one person working. Representatives take a while to get to help you. Calling over the phone was faster read more

What happened to the days when we were able to walk into a chase bank and open an account? Went in today to open up a student account for my son and I was told the closest available appointment is November 15th. That's a 20 day wait to open an account. These bankers don't like to work. I can walk into A smaller bank and open up an account the same day. I guess I'll close my 4 accounts including the Business account and take my business somewhere else. Big banks don't get it. read more

Im not sure what the point was when they put in the machines??? Im assuming so they can help more people faster??? But all i know is that they have 1 teller and sooooooooooooooo many people in line because not everyone can use the machines. People deposit payments for bills, mortgage or bussiness actts. And we cant use those and you end up waiting sooooooooooooooooooooooooooooooooooo long. I rarely go there for the same reason its just ridiculous. Have more than one teller working and the machines and everyone will b happy. read more

It's been 3 years and this place still sucks. Muggy and smells. I know chase is just here to take our money, but good lord dont treat us like animals! Turn the air conditioner on, spray some air freshener. I've had better experiences at the DMV! read more

I always grew up thinking my neighborhood was a fairly safe place. Of course, you don't want to walk around by yourself at all when it's dark and you shouldn't wander off very far from home. Then I got older and visited this Chase Bank for the first time and realized just how ghetto my neighborhood really is. Just to enter and leave the bank, you have to go through a bullet proof encasing. Their doors automatically lock and unlock with a few seconds' delay. I didn't know the later and promptly tried to open the door, only to slam into it like a moron. The place felt erie and void of natural light. Upon successfully getting in the bank, I walked towards a small group of employees who didn't so much as bat a lash at me until I was invading some serious personal space. The lady that did end up helping me left me annoyed with none of my issues with my debit card resolved that I just decided to leave and ask the Chase Bank in Irvine when I got back to school. read more

Worst bank anywhere. I tried to deposit some money into my sons account and was refused. What a sham. Hay chase. If I want to money laundering it would t be for $200. What a silly and waste. I am canceling his account and moving. Chase is the worst. You should be closed. A bank that rejects funds. Wow. When did you become the moral compass. Avoid avoid read more

One of the worst banks in the AV. They decided to close my account without my authorization and they did NOT even bother to notify me through email or through mail. Thank goodness. I don't have to deal with them EVER AGAIN. read more

I love this bank. They have the best customer service and their atm machines!!! Always happy coming here. Parking also is good :)

As usual chase gets you in and right out .This is one bank I have nothing bad to say about . read more

Chase Bank - Banks & Credit Unions Near Me - Lancaster, California

Guess they have really cleaned up their act since the last couple reviews, because I really like banking here. Everyone is really friendly and helpful. read more

Awful customer service. Thank god this is not my home bank. Our landlords make us deposit our rent here every month and I absolutely dread coming here. The staff has always been rude no matter what day or what time of day, they are always in a bad mood. Now they have replaced a whole corner of teller with these ATMs that you have to be a member to use. If not you have to stand in line with 100 other people for anything else. I usually wait at least 25 minutes just to make a deposit. And the staff just stands there at the ATMs with a smile on their face saying how easy the ATM is..... I will never ever bank with Chase and this is why. Replacing human jobs with computers so they can put more money in the cooperations pocket. Straight shady. read more

Omg seriously, worst customer service ever. I have been in line for over 20 minutes. They only have three teller Windows and only 2 are open. Why in the world would you remove 5 Windows, I can clearly see this bank was built with 8 Windows and they have narrowed it down to 3. And don't have coffee cups, creamer, and sugar out for your customers if you aren't going to have any coffee to go with it. Ugh, and why do I pay more for a business account if you no longer have a business account line, what am I paying for?!?!? read more

I was visiting my brother and sister in laws who live in town and needed to use the ATM. I bank with Chase and was glad they had at least 1 location in town. I didn't go inside or anything like the other yelp, I just used t he drive up ATM. I have to say it was the world's slowest ATM!! Every single step took foreverrr!!! Oh well, at least I don't have to use this location all the time. :) read more

If they had a zero that's what Chase would get. Horrible service, no one knows what they are talking about. Use caution with this place, they wasted over an hour of my time! Worst bank ever! Lines are ridiculous! Save your time and bank elsewhere! read more

Bank services are OK, however they will nickel and dime you for everything you could imagine, WAMU was way better, no wonder they got bought out. Pay attention to your statements for "hidden fees". They were nice enough to reverse it when I complained, however If you don't microscope your bank statement be careful. read more

SLOW SLOW SLOW. Waited an hour or more on their waiting list just to speak with an account manager about basic information. Their line for the teller is always ridiculously long. Happy that I'm switching my bank to someone else. Probably one of the worst banks I've been to. Customer service isn't too shabby, but the wait for help is horrendous! Bring back REAL people CHASE, get rid of the stupid machines most people can't use. read more

I have found the employees to be very friendly and helpful at this location. Most of the time the wait in line to see a teller isn't too bad. Depositing multiple checks into the ATM has been a problem for me though. read more

Most Chase Banks have pretty friendly people. Not sure why Julie was so rude on Saturday morning. Maybe she's not a morning person...

The people are nice. But come on switching out tellers for automatic machines. Not a good move. I don't always have an easy deposit and always stand in a very long line. Always a wait always a hassle to go in. Bring back the tellers!! Real people! This would create more jobs too. Please! read more

Had an issue with someone stealing money from my credit cards, and transferring money out of my Chase Business Account. Since I opened the account at this branch, I waited to visit this branch because my DBA and signature was on file here. My request was to cancel my original account, and to establish a new account quickly if possible. The personal Business Banker Stanley Collins was given the task to help with this problem. To say that this person is slow, with regards to helping customers is an understatement. I had to pry answers from him as to what I needed to do like I was pulling teeth. He was to establish a new account, and provide me with a new ATM card and checks, so that I could continue to function. He told me that they don't print ATM cards in the branches any more, and that I would have to wait 10 to 12 business days to receive a new card, and up to 14 days to receive checks. I have still not received my ATM card, and have since called and spoken with a business banking representative, and I was told that my ATM card could have been expedited in two days. He told me to call him the next day, and confirm that the original account had been closed. Well I called 4 times over the next three days, and he never returned the call. The original account has never been closed, so cyber thieves can continue to steal from me. I also sent an email to his email address that he provided to me, and he never responded. Needless to say, this person doesn't care about the service that he provides, does not offer a better option or solution when a problem arises, and does not get back to customers. He either needs more training, or to get a different job. I would have to rate this experience as a Zero, and will not conduct business with this branch again. Nor will i recommend any of the additional services that he tried to sell me. read more