The Stoneridge branch has been a delight to work with. I've been a member for 11 years and very…read morepleased with the staff and services. Plus, telephone Customer Service has been amazing.

Helpful people, and I like that it's a local bank that invests in the community and employs local…read morefolks.

After discovering that the mortgage product we wanted to apply for was only offered through…read moreKeyBank, my wife and I had the absolute pleasure of working with Susan Regan as our mortgage loan officer! Being first-time home buyers, we didn't know what to expect. There is a lot of stigma around mortgages and banks, and not having ever been customers of KeyBank we really were going in blind! We expected a joyless, uncomfortable experience and prepared for it...imagine our surprise when we walked into our appointment and met an upbeat, friendly person like Susan! Susan is always smiling, very personable, and extremely knowledgeable. We felt comfortable with her immediately after our introductions, she is a people person and she really has a mind for numbers. She answered every single question we had, even sometimes twice when we forgot the answer, but she never was upset about it thankfully! Susan worked with us to figure out a good price range we could afford, explained everything involved in a mortgage from soup to nuts, and put them in terms we found easy to understand without ever making us feel dumb about it! She also worked closely with our realtor from the time we got the pre-approval, and she was in touch with him and our real estate attorney during every step throughout the buying process to make sure we were all on the same page. We don't know how she managed to juggle all of that, but she did! The whole process could have been long and painful, but thanks to Susan's hard work it wasn't! She is a real class act, and was always available by phone, text or email whenever we had a question or needed advice. She worked her magic to make sure we got the best mortgage product for us, at a good rate and she even surprised us by coming to closing with a little housewarming gift! We wanted to jump up and give her a hug, but at the closing table we might have looked silly... Susan is an all-around rock star, she worked so hard for us and really made the whole mortgage process as stress-free as possible. We would recommend her to absolutely anyone in the Hudson Valley who is looking into KeyBank for mortgage options - I only wish there was a Susan at every bank!

Called this branch with some financial questions, interested in account options and bringing my…read morecredit score back up. Transferred to Shoshanna, who was so condescending and rude that I was at a loss for words and hung up before getting anywhere. This woman spoke to me as if I had called the bank to get free money, accused me of being irresponsible and "not keeping track of my own balance" and didn't seem to have any useful information to provide. Definitely switching banks after a series of horrible customer service experiences here. Shoshanna should not be permitted to speak with clients on the phone, or should receive training to at least attempt to disguise her callousness and impatience. Unprofessional and a really poor reflection of company values. Where does a lower-middle class person with 4 jobs and a Masters Degree turn for financial guidance?? Not here, obviously.

I have been with Levi Wallace State Farm Insurance Agency almost since his beginning. This is a…read morechoice I made that I have never regretted. They have always been right there when I have needed them over the years. My whole family uses this Agent and over the years they have become like an extended part of my family. I highly recommend using this office. Levi really cares about his clients and that shows in all that he does!

For the past 20 plus years, State Farm Insurance company has been a reliable and financially secure…read moreinsurance provider for my family needs. Suitable for those who appreciate local agent support, a wide array of coverage options, and opportunities to save through multiple discounts. The company's strong reputation in the Hyde Park area provides an extensive coverage offerings, and personalized service that make it a solid choice for my auto, home, and life insurance needs. I look forward to continuing doing business with State Farm Insurance.

A few months ago when coming in from switching with a problem, I thought I was walking into a gold…read moremine. But after many months of waiting(due to other problems that kept from starting another car insurance policy), things turned for the worse here. With the merger of the smaller Griffin Agency from Red Hook into this bigger company into one, it seems like all those who work here seem to feel they have too much power and may control the entire area's insurance. They used to treat you like family, but now they treat you like you are just another number(policy number) in their database. They told me in January that they'd backdate an additional part of my mothers policy(combination with hers), along with many others. But when it was almost time to start the policy up, we had some communication with them that turned out that nothing was ever done and nothing they said they'd do, ever got completed. Since then, we've contacted another insurance agent in my town to see about switching the policies to these others instead. But while we're in the transition period, our policies are still with this business! When my mother asked me to come in and help her pay for her month's bill (she'll reimburse me later this week) this month, I can truthfully say this whole thing is completely true. The floor may be spotless, but they all act like they are 'top dog' in the Hudson Valley area. Un-merge Griffin Agency, and you'll see more business, as you knew what you had to do and could do things effectively when you weren't merged with them. You still had a passion for your work, when you were not merged a few months ago. But things changed, all our lives changed, but the change is affecting the business negatively.

Trying to get my own car insurance was never easier!! Rachael Pape made the process simple and the…read moreprice couldn't be better. My car insurance was lowered by nearly $125! I highly recommend Rachael along with the rest of Emery and Webbs Rhinebeck Office staff for insurance!

Ed Henke has been our Agent for home and auto insurance for over 25 years and he has consistently…read moreprovided excellent claim service and found extremely competitive rates for us. I check with other companies occasionally and usually find that Ed has beaten their rate or if he hasn't he is very willing to research my concern and find a policy that better meets my needs. This may sound like a commercial but I like to reward good service and good business with a great review rating. Scott C

Over the past few years and especially the last experience I had this past July (2015), I've been…read morehaving this business help set me up with some car insurance. Ken is awful nice and seems to be the only person I'm actually able to get in touch with over the last few years (including this years experience). Although it always seems that Ken & "the company" seem to know pretty much everything there is to know about Progressive Insurance, I wish someone here would double-check before they show me my rates for them to make sure I'm getting the most out of my buck and to make sure nobody else is lower. Although Ken has always found more discounts with Progressive, I do think a secondary check should be made to ensure Progressive is still the best one out there. (Make me feel like you are doing all of your job the next time I'm in - though I can trust you to find a good company to meet my needs.) Thanks for all the policies you've helped me with over the most recent past few years as well as this new one for this new (to me) car from this past summer.

Sabrina is our go-to person here. I thoroughly enjoy her…read morebusiness ethic, as well as her personality, shes really nice to talk to and our taxes are always on point. Very professional

Professional, efficient, and thorough. Easy process and provided clarity about deductions.read more

I haven't read other reviews, because for me, Andy Williams State Farm insurance for my car has…read morebeen beyond Fantastic. I have a pretty good driving history, but Lo-and-behold, when I had an accident, it was a "TOTAL" wreck!! (Hit a deer, a big ). I didn't have a clue what to do, I was so upset. I just notified their office, and they took absolutely care of everything, the tow, the rental, etc. I was thoroughly amazed how swiftly and with no nonsense they assured me the only thing I needed to do was "relax!!" I've bragged at my amazement with Andy Williams State Farm and how great they were to me!!

Imagine Lord of the Flies.. now imagine those wild kids opened an insurance agency…read more. No order. No follow through. No dice!!! You can tell by all my references my age group so if you're about the same, RUN ! After weeks of trying to get car insurance and the hoops to do a simple thing, they couldn't keep their original quotes. Really nice guys.. no experience. Save the headache. Go elsewhere. I'm switching my home insurance away from them as well.