I talked to Zuleyka and I rarely ever take the time to give reviews after whatever type of service…read more she was so pleasant and fun to talk to; she deserves 10 stars. she was very helpful and explained things very simply and easy to understand for someone like me. I was in a bad mood before I called and I hung up feeling good. if there is a job advancement position for her, I'd promote her immediately.

I would like to give a GIANT shout out and Thank You to Nicole who helped me tremendously today…read more The women at this agency are Rock Stars and I appreciate their knowledge! Cheryl F. Hyde Park, NY 8/8/25

I highly recommend Fox Insurance for your home and auto insurance needs. Colleen is a master of her…read morecraft ! Last week , after my home was badly damaged following the torrential downpours , Colleen was available IMMEDIATELY and walked me through the entire claims process ; most importantly she was empathic and warm. I can't thank you enough for making me and my family feel safe and cared for in our time of need.

We used the Fox Agency for insurance on a 12 year old used car. We canceled our policy-with…read moreconsiderable difficulty-after we realized, through multiple quotes with other insurace companies, that we were being overcharged at a rate of $1200 a year. We thought to shop local and to support our community and instead got grossly overcharged. The Fox Agency's employees were obnoxious-telling us multiple times that we could not cancel- as well as not providing us with the appropriate insurance documents to register our car which required not only multiple trips to DMV but one stay at DMV that lasted 4 hours to resolve. Would never use again and, frankly, wonder how they can even stay in business. SHAMEFUL.

They are great to deal with. I have been with Denise for more that seven years and not looking to…read moremove!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Highland, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more. I'm proud to work with a company who's been serving satisfied customers for over 70 years. I can offer quality insurance that's affordable and provide easy access for you to contact me in person, over the phone, or through my Web site - wherever and whenever you need. Both Allstate and I know how important price and service are for a long-lasting relationship. As a small business owner, I understand the importance of building a solid foundation for the future and developing long-lasting customer relationships. That's why I'm committed to offering you the same level of service I'd expect from my own business dealings. When you leave my office, I hope you'll feel confident, informed, assured and satisfied in your choices. The way you should feel.

Great people and great service. We switched our policy from State Farm an saved quite a few…read moredollars. They have us as a customer for life, thats for sure!!

From the owner: We specialize in finding you the best rates available in Auto Insurance, Business Insurance,…read moreHomeowners Insurance, and a host of other insurance related services. In addition, we will help you manage your Financial Planning with Universal Life, Mortgage Life, IRA, Group and Individual Health, and Pension/Profit Sharing Plans. Give us a call today at (845) 485-1000 so we can help you save money on your coverage.

Please make an informed decision before choosing this agency. They are a small-time outfit lacking…read morethe resources or business wherewithal to communicate in a timely manner. They do not value customers because they lack clear communication: a baseline requirement. Their lack of urgency also added zero value to my insurance process. Imagine, you are buying a car on the morning of Wednesday, December 24th. You call your insurance broker, Sarah, and leave a message. You check their website and Google; both say they are open. You send a follow-up email: "I'm at the dealership; I need the insurance updated before I can close the deal." Radio silence. No out-of-office messages. You check the website and Facebook again; both say they are open. You call back; the recorded message says nothing about holiday hours. That is four separate indications of the business being open. After several follow-up calls to Sarah, you try the owner, Dan, and leave a message. No response. The dealership finally says, "We cannot complete the deal without updated insurance." You send Sarah a high-priority email before leaving the dealership, stating your ability to purchase the vehicle has been hampered. You ask for an acknowledgment. Radio silence. Two days later, after four more emails to Sarah with no response, you head back to the dealership. The website says "Opens at 8:30 am" for Friday, 12/26. You call again; no one picks up. You are now at risk of losing the vehicle; it has been almost 72 hours since your initial outreach and there is still no response. You call local competitors: RSC, Fraleigh & Rakow, and Marshall & Sterling. They are closed, but each of their websites CLEARLY indicates holiday hours. Their phone trees are accurate. One broker you email has an out-of-office reply with detailed instructions. Every single competitor did the bare minimum of properly portraying if the business was open. Not Pleasant Valley Agency. Now imagine, as a last-ditch effort while sitting at the dealership, your wife finds Sarah on Facebook and her account shows as active and online. Your wife finds this account via public portrayals of her as a broker for Pleasant Valley Agency where others were thanking her for insurance. Sarah finally responds: "The office is closed." She passes the buck, suggesting you should have called the insurance company directly: "Your insurance person should have told you you can call them directly if I'm not available." Sarah is the only person at Pleasant Valley Agency I have ever had contact with; she never communicated this. Despite the appearance that Sarah's Facebook account is interacting on behalf of the Agency, Sarah then tells your wife, "This is my personal Facebook page... I'm trying to enjoy time with my family." I wanted to enjoy my family, too, but instead, I spent three days reaching out without a peep. Then a funny thing happens: within minutes of the Facebook outreach, the agency's Facebook page finally updates for 12/26: "We're closed today." It's strange they didn't post that on Wednesday the 24th; it reeks of CYA. The website still remains unchanged. What is the purpose of a middleman broker who is unavailable and then tells you to take the conversation direct? Why wait through 72 hours of silence? Ultimately, I spoke directly with the insurance company and resolved the issue myself. What value was Pleasant Valley Agency providing? NOTHING. Sarah and Pleasant Valley will no longer be my Broker/Agency of Record. I recommend anyone who values their time stay far away. Recap: 1. Inaccurate Information: Do not trust their website, phone recordings, or Google listings. They only update hours on Facebook after the fact. 2. No Professionalism: Business owners and brokers should use out-of-office replies. This entire issue could have been avoided if they provided indication of office closure and next-step instructions in an automated message. 3. Blaming the Customer: Agents will deride you for reaching out via publicly associated social media and blame you for not knowing you could bypass them. 4. Middleman Inefficiency: The value of brokers in NY is opaque at best. You shouldn't need a middleman taking a cut and elongating the process only to provide zero support. If you require a nimble, forthright agency, GO ANYWHERE ELSE. Do your homework!

From the owner: Pleasant Valley Agency, Inc provides auto, boat, commercial, homeowners, and life insurance to…read morePleasant Valley, NY, and surrounding areas. The organization also provides insurance counseling services.