A few months ago when coming in from switching with a problem, I thought I was walking into a gold mine. But after many months of waiting(due to other problems that kept from starting another car insurance policy), things turned for the worse here. With the merger of the smaller Griffin Agency from Red Hook into this bigger company into one, it seems like all those who work here seem to feel they have too much power and may control the entire area's insurance. They used to treat you like family, but now they treat you like you are just another number(policy number) in their database.
They told me in January that they'd backdate an additional part of my mothers policy(combination with hers), along with many others. But when it was almost time to start the policy up, we had some communication with them that turned out that nothing was ever done and nothing they said they'd do, ever got completed.
Since then, we've contacted another insurance agent in my town to see about switching the policies to these others instead. But while we're in the transition period, our policies are still with this business!
When my mother asked me to come in and help her pay for her month's bill (she'll reimburse me later this week) this month, I can truthfully say this whole thing is completely true. The floor may be spotless, but they all act like they are 'top dog' in the Hudson Valley area. Un-merge Griffin Agency, and you'll see more business, as you knew what you had to do and could do things effectively when you weren't merged with them. You still had a passion for your work, when you were not merged a few months ago. But things changed, all our lives changed, but the change is affecting the business negatively. read more
