5 Stars! This is one of the better CHASE banks they are always so professional and friendly and even give you candy like they did in the 80's lol. Whenever I am in this area I always go to this bank! read more

These morons. The ATM has been broken for over a month. You would think a huge corporation like Chase has the resources to fix an ATM machine faster... nope. read more

Chase Bank - ATM has been broke for over a month. Morons. - Banks & Credit Unions Near Me - Irvine, California

Very smart and fast David Kwak So blessed with his sharp knowledge of credit cards and chase app. I had a problem with my changing my last name on Zelle. People were confused with wrong last name and it was complicated to get money on time. He figure out the way to make it happened. by a few clicks. read more

I've been using Chase for a long time (since Bank One) but mostly in the Midwest and east coast. Not much different here. Great service as usual. I also use BofA and TD Bank. Chase is still my preferred bank by a wide margin. Mortgage-side is a different story but that was a different branch and several years ago. read more

Thank you to David and Gina for being incredibly helpful and accommodating! It's relatively easy to get an appointment at this Chase branch, and it feels a lot cleaner and quieter and more professional than other bank branches in the same shopping center. We got everything we needed taken care of efficiently, and David is great to work with. read more

WARREN SOY is the man! My family and I always in trust in him for all our banking needs. He is always so eager to help and very personable. Go see Warren! read more

Chase Bank - Banks & Credit Unions Near Me - Irvine, California

Went in to change my last name on my cards/account since I recently just got married. Took in everything, new SS card, multiple forms of ID, marriage license and the girl who helped us didn't even know what a social security card was. She kept saying "social security cards are if you're under 18" which my husband told her no, that is not true. She also asked us multiple times if we were from the USA, which was very uncomfortable. She ended up saying she couldn't help us change my last name on my accounts and I needed to call the number on the back of my card. We won't be back to this facility. read more

I like coming to this branch because it's new and close to my house. I've never had any issues here, but today the teller Lupita was very lackluster and acted like I was inconveniencing her by coming in. I just did a simple withdrawal and she initially said that she couldn't find my account information even though I had completely filled out a withdrawal slip with my account information. She asked me for my SSN and then said nevermind. I asked her if she needed it again after a minute and nothing was happening, but she said she didn't. Overall, not impressed with the customer service provided today. She definitely is a vibe killer! read more

So we have made the choice to bank at this location at Woodbury Town Center in Irvine and we have had the pleasure of receiving SUPER great Customer Service ACROSS the board! From everyone at this location! And extra compliment to Gina (Management) she is really professional kind and patient and it means a lot when you need help and it's comforting to know you will get someone to get you thru it without adding additional stress says to me that Chase Woodbury Irvine clients mean something to them!! WE ALL need MORE great service like the Chase Woodbury Town Center location in Irvine. Thank you all your awesome!! Cynthia & Joel read more

I needed some help with my account and David did an amazing job helping me out. Thank you

the one time I ask for a fee to be refunded, I get a hard No!!! first at the branch they can't help you and they would have you call customer service, you call customer service and they say wire fees are not reversible, I worked at different major bank, and I mainly bank at other banking institutions were they refund fees based on your relationship and history, specially when you get one fee every 5 years or so,its only $15 that they rather lose a client and not lose $15, I will close my savings and move it elsewhere read more

Terrible experience with both bank teller and branch manager. Obnoxious people who have no clue about customer satisfaction. I have decided to close my account with Chase and move to BA because of these people. I advise you to do the same unless you like dealing with rude people. read more

Old machines need to update even though it's Irvine ca have very old machines can only take 30 bills at a time ... need to update equipment... most of the time I come machines are down or malfunctioning when I try to use ... read more

Chase Bank - Old equipment... - Banks & Credit Unions Near Me - Irvine, California

I don't even bank here and I'm annoyed... Why in God's name would you have Amazon lockers, but keep them inside a locked area?! If people aren't able to get their purchases, why have them? This is ridiculous, and inconsiderate. I can't even retrieve my items! read more

Very disappointed at one of the bank managers. I had a situation with an over draft charge on a Wednesday day after January 1st. I got the notice Wednesday morning and could t come up with the money until later afternoon. I was able to deposit the CASH (at 830-9 pm) WHEN I woke up Thursday I was charged with 3 insufficient fund fees which caused me to overdraft again. I went into the bank at lunch and explained my situation, the bank manager explained that after 8pm it's to late to deposit and actually laughed when I said well that's not fair. I told him I didn't find anything funny about my situation. He reimbursed 2 out of the 3 insufficient fund fees which is still bogus. He said there was nothing he could do and didn't even apologize for laughing. Very disappointed in the outcome of that situation. read more

ATM never works. Always broken. Very inconvenient. Not coming back to the location again.

I am headed to the gym, and I realized I needed twenty one-dollar bill. And so I saw this Chase branch, and I was like cool- coz I didn't need to wait till I arrive in Cypress where I live. It was on a Friday afternoon, and the bank was so empty. Usually, banks are full on a Friday, or at least there are more than one on line waiting to be serviced. This bank defies the norm. Which I like it. Hey, I am the only person, so the transaction would be faster, right? Right. It was my first time here, btw. It was so strange walking in, in a bank where you feel like all the staffs are looking at you. I was like, okay- stop staring. It felt like I was in trouble or something, "Cause I knew you were trouble when you walked in" sound-a-like. And so, after I filled out the withdrawal slip, I stood at the waiting line but the staffs seems busy, I think they were about to close and that they were tallying their money in money out. This gal, sweet looking gal was so courteous as she told me to be patient in waiting, but I was like, it's okay- I am good. Then I got in to the window- and that gal was the branch manager, She was like- I am sorry to keep you waiting. She was so nice. And I was like- no I am cool, I am fine. Then she said- that was there busiest time on that day- and I was like- it doesn't seemed like- as there were no more than half a dozen customers in the bank. Then I told her- she was kidding- and she replied- no. I was like- if this is your busiest then I would do all my banking transactions here. I live in Anaheim, but I am from Cypress, so I usually go to the banks near Anaheim and Cypress, which mostly are busy. But since I work in Irvine, and learned that this branch is not too busy and that the manager and all the staffs are well-bred, I would probably do my transactions from now on. The branch looks brand new. The parking is plenty. Oh, also the branch is located near the gym, coffee house, bakery, and some other establishments. read more

This review is for banker Warren Soy. Always responsive and attentive to my personal and business banking needs. If you are lucky enough to have Warren as your banker, you will be well taken care of. read more

Yet again this branch closes early. What happened to JP MORGAN CHASE 6:10 policy on closing? That never happens. Management refuses to address this issue. My requests for district or regional manager have been purposely neglected. read more

Stood in line for over 10 minutes with 1 bank teller helping a customer depositing 30 checks before me while the manger and other staff are busy with their clients I finally asked if there are more tellers, of course she's out to lunch! I was then ttold it's because the system is jammed while I was standing there the whole time watching, it didn't jammed up till after they were scurrying around looking for more tellers One teller during lunch hour isn't a smart idea...I asked who the manager was, turned out the manager was the one that decided to leave her clients to help with the line of 4 people Smh at this ridiculous branch!!! read more

Went in with several questions about travel. Rich Kim was so evasive and rude. Engaging in an argument with another employee. Clearly, there was a personality conflict with the other worker, Johnny Wang. We found Johnny Wang to be much more professional and helpful. Rich needs a long lesson in customer service. read more

Favoritism or profitability should not play a factor with how you treat your customers. I made an appointment to close out my recently deceased fathers account, not open a new account, or obtain any new Chase products. Today I had my 11:00 appointment cancelled by Stephanie Tchong, an hour before our meeting. I had made this appointment in well in advance. read more

Not enough people working on a Saturday. The wait was almost one hour to see a banker.

One of the finest, if not the finest, Chase Bank I've been to. Safe location with ample parking and very spacious inside! They're usually busy, but there is never a long wait and they're always on their toes. Ask for Andy if you have a business account.. or ask for him even if you don't! read more

Does losing my debit card 3 times in a two month period make me irresponsible? The people at Chase said it happens to everyone. Whew! The best thing about those 3 losses? I walked into Chase and they printed a NEW card for me right there on the spot. It took less than 5 minutes! And, it was FREE! I would have charged for the 2nd and 3rd replacement, BUT THEY DIDN'T! Thanks, Chase! read more

I'm so glad J. P Morgan Chase came along years ago, and took over Washington Mutual. Ever since then, my banking experience has changed drastically. Out of all Chase brances I've been to, this branch is probably the best one. All the employees are well-trained, friendly, professional, and polite. Everytime I come in, I'm always greeted, and they always make sure I get all the help I need. Once the manager actually came up to us and greet us personally. Lost your debit card? Just go straight to the bank, and they will print you a new one for free, in less than FIVE minutes! Can't find your checkbook? Just walk right in, and they can print you one on the spot! It's like the free version of first-class service! To all of the employees here: thank you for the excellent customer service! read more

It's pretty consistent to hear they are super busy and it will be a while before you can see a banker. Today is and should be my last day to visit this bank! It's a consistent theme at their other branches as well. Might be a slow machines or slow people. Worst read more

They have the worst customer service. They refused to get up and help customers that are not Asian. My friend who happens to be an African American tried to open up an account with chase but for some reason he was told they were too busy. I looked around and there were 3 people sitting in their cubicles with no customers. Yet he was told they were busy. They took his number and was told they will call him when they're available. He's still waiting for the call. read more

I used to bank at this Chase as I lived very close to it. I have since moved to Westminster and have encountered nasty unprofessional people at a few locations out here. I was 99% sure I was going to switch banks today after horrible visit. Before officially deciding, I called Chase Woodbury today for help with a few things and I remembered why I preferred this branch so much and why I love banking with Chase. It may be out of the way now but if I need to visit a branch, I will GLADLY commute to Chase Woodbury to do so. Thank you to the manager who greatly helped me today. Happy holidays! read more

Extremely pleasant and kind hearted staff. They make every deposit an experience to remember. Thanks guys!

Extremely disappointed. It was heavily raining out and I needed to deposit a check. As soon as we enter an employee approached my boyfriend and I and asks "how can I help you?". I let her know I'm making a deposit. She proceeded to tell me I can use the ATM. My boyfriend says, "it's a larger deposit so we wanted to come inside". She then asks to see my check and says if it's under half a million than we can use the ATM. I let her know I'm putting half of it in a savings and half in a checking (not that it was any of her business). She was talking very loudly about my transaction and I felt extremely targeted and upset. What is the point of a bank if they try to push you away and make you feel like you did something wrong for coming inside? I've been a chase customer for over ten years and have never been treated with such disrespect. read more

Worst bank I ever dealt with. Irresponsible management and dishonest staff. I closed my account. Why would people want to do banking with dishonest people? I lost my a lot of money because of that and they just play dumb. read more

I called them on a Saturday several times to see if they did currency exchange at that branch and no one ever answers the phone!!!

Branch Manager, Matt Greville, was amazing in working with me on a 2nd exception on cashing a large check without holding an account here. His professionalism and courtesy was spot on and ideal for any organization. Kudos Matt for a great job. - BM read more

Came here to open trust account took almost two hours. The bankers was very unprofessional and seems annoyed by our business I guess. No updates just walk up and down. Terrible ..... Just did same thing with BOA and they seems quiet friendly --- I am surprised by this bankers behavior.he have me think of closing all accounts here ! read more

Not only this branch has plenty of parking spaces (which makes everything so much easier), customer service is awesome, and bankers are very patient and knowledgeable. Thanks David! read more

Super friendly and competent staff from the branch manager all the way down. Chris saved me the money of wire transfers by having me make cashiers checks and depositing them in my vendor accounts. They have nice rewards cards too. They are always courteous and happy to serve me and my dog when I come in. I would highly recommend them for friends and family. read more

My wife and I were looking to open a new checking account and Chase was offering $150 cash for opening an account (with coupon). We were greeted by Andy Pham who was able to help us out. Not only did he explain all the options but spent some extra time with us helping us to personalize our account and showing us how to get the best cash/points rebates. We were surprised by how convenient Chase makes it for paying bills and transferring cash all with the use of the phone application. He also gave great advice on how to keep our high credit scores. Looking forward to the day I qualify for the Chase Palladium Card. read more

Andy and David offered to do a "curbside deposit" for me since I had two sleeping babies in the backseat. Amazing service! Thank you!

I walked in early on a Saturday morning, not too busy. While I was waiting in line, Amy came up to me and asked what I was in for. I told her I wanted to do a cashier's check. She filled out the form for me, so that when I approached the next teller it would be faster. She was very friendly and offered to help to be more efficient! Thank you for your kind and friendly service Amy! read more