Emilio Gonzalez Garcia is incredibly kind and helpful and did an amazing job in finding the perfect…read moresolution for me. He went above and beyond to make sure I got the best deal possible and got me a an even better promotion than the one I was originally interested in. I would definitely recommend Emilio for a promotion and a raise due to his excellent customer service skills, intelligence and product knowledge, and a wonderful attitude and personality. I will definitely be coming back to this branch and banking here because of Emilio. Thank you!

I came here a while back and there was no other customer than myself in the building. I had wanted…read moreto come in to update information on an account but one of the employees sitting in her cubicle seemed pretty clueless when I asked for assistance. Then a different one walked over and said she could help but I would need to come back later since she was going on her break. I just find it odd that only one person working in that building could assist me. But it doesn't end here, I then drove over to a different Wells Fargo location and that employee in his cubicle did assist me with my simple request but was extremely rude and impatient as if I was imposing on him since he had to do work (also no other customers waiting in line there). Lousy customer service and representation of the company. Hopefully Wells Fargo will improve on training their employees to be more knowledgeable and have better attitudes when working with customers.

Bye bye Bank of America Hermosa Beach. I've been your client for more than 40 years. Sad you are…read moreclosing.

I'm a Preferred Rewards Diamond level BoA customer. So I should expected great service. I tried…read moreunsuccessfully for more than a month to get a simple 2 sentence bank reference letter to open an international bank account. I explained what I needed, why a bank statement wouldn't work, and provided an example from another bank. BoA's process is to send documentation requests to a back office group that has standarized templates. The person I spoke to at the branch didn't know what would be sent to me. I was sent many iterations of form letters than I was clear upfront wouldn't work and had to wait 1 week each time to know what they sent me was what I said I didn't need. Not sure if the issue is this branch or BoA process inflexibility. But when the issue was escalated to a manager and then the branch manager it made no difference. Very disappointing experience.

This branch at 7000 S. Sepulveda Blvd in Manhattan Beach at the corner of Artesia Blvd is excellent…read morecompared to experiences I've had at other branches. The parking is okay, nothing to complain too much about, as it shares space with some restaurants, services and a gym. My Five * * * * * Stars goes directly to, relationship banker, Officer Adrian, who provides excellent customer / client services and should be commended for his wealth of knowledge and account management skills. He's professional and adds the nuances of humanity in his customer care that is polite, respectful and gracious. The layout of this bank is open and friendly.

This is a legacy branch and a landmark building. CHASE has been a good Stewart. Choosing fixtures…read morethat work with the design. The walk up ATM is on the rear of the branch by the entrance. There is a ramp for handicap access , a good amount of parking .

Hani and Felicia are the best in the business!! They are the one stop team for all your banking…read moreneeds.

I was here today to do a wire transfer and Mrs. Cervantes did a wonderful job helping me. The…read morebranch manager was really kind and made my experience better. I want to say thanks to all the staff there as they helped a difficult wire transaction go a little smoother. Thanks for ur help. Great service.

As a local business manager, this place just makes it incredibly difficult to get business done…read more All I needed to do was deposit a check made out to cash so that our office could have petty cash. I thought the tellers were incompetent, until I met the manager, Jose. He was shockingly rude to someone who has been banking there for over 70 years. To wait in line for an hour simply to get petty cash is shocking. To treat clients with arrogance and contempt is unforgivable. The fact that this bank is dilapidated and has no protection from robbers (the safe was wide open) certainly makes it a more dangerous place to bank, especially with crime on the rise in LA. I honestly feel sorry for the tellers for both the unsafe work environment and working under Jose. After 70 years, we'll be taking our business to Wells.

They lied and said they do not exchange foreign currency to USD at this branch. Do not have them…read morewaste your time by believing them. All branches have to exchange your currency if you have an account with them. Abysmal service.

Huy Dang set me up and got me back on my feet by helping me reset my password to access my account…read morethat I haven't been able to access for over a month! The customer service was friendly. The interior of this Chase bank was clean. And it's near my home.

We have been to several Chase bank branches since our displacement from the LA fires (yes, we are…read morestill displaced), and this has been my mother's favorite branch so far. My elderly mother has a sizable account, so we do get the private client treatment at every branch, but other branches had been just okay. The bankers at this branch had been able to seamlessly take care of some important account updates we needed (and were unable to get done at another branch) AND convinced my elderly mother, who was uncomfortable with any investments other than CDs, to open an investment account for the first time. Since the CD rates had already started dropping when her most recent one matured, it was a great move. Thank you Christina and Huy!

Ivette P, the relationship manager, is customer service excellence "period". The Lomita location…read morehas a "customer first" energy in everything they do. The staff is the best. Since September 2025 we have enjoyed banking with the ease of doing business with a senior citizen who is old school orientated. The money saved using the products SBCU provides is amazing. Even when stopping by the PCH main office, the quality of customer service was maintained with a "yes we can" and a smile. Been to most of the big financial institutions here in the South Bay, NONE can compare. Just visit them, "period".

Desi @ the Lomita Branch is probably the best teller I ever had the opportunity to talk to…read more She helped me with a money market account transfer. She explained to me how the savings account was not as effective as the money market. I was very pleased. I started earning right away. I give Desi 100% customer satisfaction. Robert ichikawa 310-351-3150

I belong to another credit union but visit SBCU for their ATM machine (Many CUs are networked, so…read moreit's easy to use a nearby location if your CU is located out of town.) Always a great experience. The ATM is located inside the branch, so that's nice - and SBCU's space is clean and inviting. Easy deposits, easy withdrawals - in paper denominations of your choosing, so not getting a bunch of big bills, then going to a grocery store to buy a pack of gum to break a twenty. So far, so good... 5 stars

Nice neighborhood credit union that opened a few years ago…read more This location is on corner of Blossom and Artesia Blvd. There's a small parking lot with adequate parking. There's a current promotion for opening an account. Rates are comparable to other credit unions.