This feels like "just another Wells Fargo branch," but they do all the little things right…read more First, this is a low-traffic location despite sharing a parking lot with Habit, Chipotle, and Walgreens. It's also in a quiet, safe neighborhood and near El Segundo business campuses and buildings, so the average clientele is nice and well-behaved. While there are some younger tellers here, they are friendly and not judgmental when you need to make a transaction for a more significant than usual amount, such as withdrawing or depositing several thousand dollars in cash. The ATMs are never busy, and the parking lot in front of them is well-lit. Plus, there is always foot traffic to and from Habit and Chipotle, so you never feel isolated when using the ATM. Pros: * Friendly and welcoming staff with immediate greetings and helpful guidance. * Efficient service with minimal wait time despite a busy branch. * Knowledgeable employees, even with younger staff. Clear explanations and thorough responses. * Comfortable environment. Clean, professional, and organized setting. * Convenient location right on PCH. * Feels safe. Cons: * Limited privacy. Some financial discussions took place in desk areas with low walls. Feels like an open space. * Only open until 5 PM. * Closed on Saturdays.

I came in to cash a check that I received from my credit union. The issuing bank was Wells Fargo…read more Not only did I wait 30 minutes in line, the lady said I could not cash the check and it was considered "deposit," only. And so I asked if I could open an account to deposit the check and she stated it would take over an hour to open an account. I was able to open an account on the website in less than 3 minutes, deposit the check right away. This level of poor integrity is unacceptable. Would never want to come to this place again.

The employees at this Chase are so lovely and friendly. That alone would make me go out of my way…read moreto come to this branch! Pilar specifically was extremely helpful and also put a smile on my face!

Came here on Saturday around noon to open a couple of accounts. The place was dead. There were…read moretwo tellers and one customer service rep. . The customer service rep was helping a customer. One teller was helping a customer, the other just standing there and I was next in line. When I walked up to the teller I said I was there to open a couple of accounts Her reply was well we're busy today. So I asked if there was no one available and she said let me check. She walked inside one of the offices where another customer service rep was talking on his cell phone. She came back out and said their day was completely booked and she could make an appointment for Monday. I guess I will continue with my credit union even though it's far and inconvenient, at least every time I visit the credit union there is always plenty of reps to help everyone out

This review is specifically with my interaction with Annette. Came in late afternoon on Friday. I…read moredidn't have my account info but Annette found it right away. Super kind, great demeanor, fast and efficient. I was in and out in minutes and Annette made the whole process fast, easy and very pleasant. Thank you!

I was in the area for Breakfast. I was planning on having Breakfast at a CASH ONLY place (Wendy's)…read more Once I arrived I realized that I did not have cash in my pocket. I figured no worries there is a Bank right across the street. I have seen this Bank 100's of times but never stopped, come to think of it I have never really seen anyone go inside. I pulled out my ATM Card to withdraw maybe $40 and I was hit with a $3.00 service charge. The ATM looked like I just stepped out of a DeLorean after hitting a speed of 1.21 gigawatts. I was lucky this machine even worked. I despise greed & this business just made my list of places I would not pee on if they were on fire. I know that is harsh but when this business fails they will probably eventfully asks themselves what they could of done differently and not being so greedy will probably never make the list and that is sad. I will make sure I have money next time around. I will also make sure if I hear someone talking about having to hit up the ATM that I tell them the service charge that is going to be associated with their transaction and hopefully change their mind in giving this place one cent of business.

ATM skimming warning! My ATM card got skimmed using the machines on the south side of this…read morebuilding on 03/12/26. Protect your PIN when using these units!

Every time you go in this location there is a single teller helping people…read more Only 1. This is a Major Bank on A Major Highway (PCH) next LAX International Airport and yet they can't hire a 2nd person? They have a guy standing in the lobby with an iPad only able to do the same things you can do on the ATM and no way of helping people in a timely fashion. Honestly it's kind of pathetic for such a banking chain to always provide such a low level of service to its clients. Hopefully one day they wake up and hire the proper amount of people for running this location.

I went to this Bank of America location because I had closed my accounts in 2024 and needed copies…read moreof my bank statements for the year for tax purposes. I was told at the Marina del Rey location that I could only do this by calling BoA customer service. I was unable to get past the automated responses since my accounts are closed. The system just hung up on me. Frustrated, I got in my car and drove to this Manhattan Beach location. I was helped right away. Lorena printed the statements. I was treated well and with respect. I wish all locations had the same level of service. Maybe I would not have closed all my accounts. Thank you, Lorena. I appreciate you.

UPDATED REVIEW 2023 - This was the first day I've ever come in here and there was not a soul in the…read morebuilding. Yes. I know it sounds ridiculous, but honestly... One of the employees explained to me why this is so. Specifically on a Saturday afternoon after COVID lockdown. The two reps working today were very nice and accommodating AND I came in right before my birthday, so they wished me a Happy Birthday before I left. Thank you! Best visit ever.

I have had a great experience with the Manhattan Village Chase Branch!…read more I had the pleasure of working with Christina, who helped me set up my business and personal checking/saving accounts. She even provided financial advice and made sure to check in with me and answer any of my follow-up questions! She has been lovely to attend my sessions with, and I am planning to work with her going forward at Chase. I highly recommend checking this branch out with its convenient location and ample parking, and if you need more than a quick visit, be sure to book a consultation with Christina. (In addition, I am a big fan of the Pride pens that they had for this past June in support of Pride Month. It was a subtle gesture that made me smile).

I am here with an insurance check jointly made out to me and chase. No one who works here can find…read morethe stamp they need to endorse it with. This is absolutely ridiculous. They have asked me to go to another branch and see if someone there would be able to help me.....

I have been a Kinecta customer for years, but I have never been inside a branch because I do…read moreeverything online. I finally visited a branch because I had a boatload of coins that I wanted to deposit after learning they have a coin counter that is free for members. This branch is small, but the customer service is like a 5 star resort. I was greeted immediately and the associate that helped me guided me through the process of how to use the machine. What a great amenity to have at a bank.

The Baseline: For a bank I need to do easy transactions, the staff needs to be helpful, and the…read moreservices offered must be good. Service: Everyone of the staff i have dealt with has been friendly and as helpful as they could be. I had a recent transaction with an ATM issue on getting a check back and the staff here were very helpful. Facility: Great facility that is clean and decorative to the season. Bathrooms were clean too. The area is well set up for the offered services.

Very poor customer service. Been a customer for over 30+…read moreyears, people standing in line, no one helping anyone, so sad. Once an Associate assisted the lone teller our experience improved dramatically. The gentleman was very helpful, kind, considerate and accomodating

This is my usual branch I like to drop by. Usually before…read moremy meals at cpk lol and then I head home to my huge palace. One of them anyway. :) Gardena branch on western are a nice team over there too when I have to run errands at times but it's this Manhattan Beach in Manhattan Village that is my certain kind of people customer service branch. The customer service here has been the most pleasant always with my top fav bankers, Carina, John, and Karen. The rest are good too. But the 3 mentioned stand out to me every time I get over here. They not only assist me every time in happily positive ways but are consistently great with our interesting random chats each time I drop by. Im an otrovert. Chatting with the 3 while they assist me with my bank request is always a good experience with each of the 3 bank team members. They are such genuinely charming people. LOVE THEM. I really do. I hope they get promoted, raises in this branch, and get to stay here forever as I enjoy time with them here when I drop by in and out kind of often. Thankful not only for this branch to be here but for the 3 mentioned that are dear to me. Thank You, Carina, John, and Karen! You 3 really make banking with US bank the more delightful! You trio are totally my kind of good vibes people and sweet Carina totally has same trendy fashion and jewelry taste as me haha. :-D Love it! While John dresses himself just like I dress my male mannequins in my businesses as the clothes sell themselves to my unisex clients locally and globally. Hehe no joke. :) And Karen is the best 2nd Karen I know in my life that is a sweet gal. :) Thanks for being raised right and really great people especially in your marvelous customer service to me. Appreciate you guys! Cheers!

I have never reviewed a bank before, but felt that I needed to convey my experience with Bank of…read moreManhattan. Specifically, with regard their mortgage division. In the past 5 years, I had refinanced twice in order to take advantage of the plummeting interest rates. I had used Todd Fite from Coast Capital in Hermosa Beach and always had a great experience. With rates incredibly low these days, I decided to explore a refinance. So I called Todd only to find out that they had merged with Bank of Manhattan. Honestly, I was concerned that the low rates and great customer service that I had been accustomed to receiving would have disappeared with the merger. Todd assured me that my experience would be the same if not better than before. Boy was he right! I had never had a complaint with Coast Capitol as their service, rates, and Todd were top notch. I can only describe my experience as flawless. Let me explain why: The application process was painless, fast and started on a Thursday. As always, Todd quickly prepared everything and provided a small but typical list of docs he needed. We locked in an awesome rate with absolutely NO Fees! Also, they create online access so you can see exactly what's going on with your loan and even submit docs (if necessary) 24/7! The next day, I was contacted by the appraiser and we scheduled the appraisal for the following Tuesday. By the following Friday, I was contacted by a very professional and kind Bank of Manhattan loan processor, Hilda. She advised that I received total loan approval! I asked Hilda if this was really a full loan approval or that "things were going really well." She confirmed that the loan had officially been approved! I had to contact Todd because I have NEVER had any loan move this quickly. Todd also confirmed the approval and explained that since they handle everything including in-house funding, the efficiency, communication, and promptness has only gotten better. Here is the best part of this refi. I was reviewing the good faith estimate and noticed that my interest rate dropped an eighth! I called Todd, who advised that rates had actually dropped since we locked and he was able to renegotiate the interest rate WITHOUT any additional fees!! Okay, so plain and simple. Bank of Manhattan and Todd Fite ROCK!! All the benefits of a big bank with that small town personal service that you normally don't get from large financial institutions... Here is Todd's number (310) 798-5512, you will not be disappointed!

Not very happy right now with this bank..... When I purchase my next piece of property, I will not…read morebe coming back to the bank of manhattan for my mortgage loan. I tried to set up the direct payment since the first billing statement came in back in May 2013. It never happened. So then I resubmitted it in October and was under the impression that it was finally taken care of. It was not and they sent me to COLLECTIONS over a 10 day late payment, which I never received a statement, notice, phone call till it was too late. I had never made a late payment before so I would have thought that some warning would have been set in place. Also their "call center" is some company outside of the US, and they have really thick accents which makes it even more difficult and annoying to have to work through any issues. It is December and once again, I did not receive a statement?! I don't understand where the disconnect is, and I have called twice this month to speak with the loan department and cannot reach anyone on the phone. I pay my bills on time. My credit is stellar. I do not want to jeopardize it because a company can't figure out how to set up a program that they OFFER to their "customers".

I received very good help from both Sara Lemus and Gracie here at Bank of America in Manhattan…read moreBeach. They were both extremely helpful, patient, kind, informative and professional to me as a customer. It's nice to deal with such good people when banking. Bank of America is VERY lucky to have those two as their employees. They represent their company well and make Bank of America look great!

BoA is widely recognized as the shadiest and least trustworthy of the major banks. This particular…read moreoffice is no exception, a time wasting den of absolute crooks with those forced "courteous" smiles, who despite having an appointment, still take :20 to even get to you. Tough to run a business when every interaction, online or in person, takes...for....ever... More importantly, as anyone who's dealt with them knows, BoA has a deservedly terrible reputation for hidden fees, changing terms, and basically "stealing" everything they can get their hands on (legally they will send you an exhaustive form letter in 8 point font, but you know what I mean). Buyer beware -- there are lots of other options, particularly online banks who are FDIC insured and will treat you and your business much better. Don't trust these jokers!