I came in to cash a check that I received from my credit union. The issuing bank was Wells Fargo…read more Not only did I wait 30 minutes in line, the lady said I could not cash the check and it was considered "deposit," only. And so I asked if I could open an account to deposit the check and she stated it would take over an hour to open an account. I was able to open an account on the website in less than 3 minutes, deposit the check right away. This level of poor integrity is unacceptable. Would never want to come to this place again.

This feels like "just another Wells Fargo branch," but they do all the little things right…read more First, this is a low-traffic location despite sharing a parking lot with Habit, Chipotle, and Walgreens. It's also in a quiet, safe neighborhood and near El Segundo business campuses and buildings, so the average clientele is nice and well-behaved. While there are some younger tellers here, they are friendly and not judgmental when you need to make a transaction for a more significant than usual amount, such as withdrawing or depositing several thousand dollars in cash. The ATMs are never busy, and the parking lot in front of them is well-lit. Plus, there is always foot traffic to and from Habit and Chipotle, so you never feel isolated when using the ATM. Pros: * Friendly and welcoming staff with immediate greetings and helpful guidance. * Efficient service with minimal wait time despite a busy branch. * Knowledgeable employees, even with younger staff. Clear explanations and thorough responses. * Comfortable environment. Clean, professional, and organized setting. * Convenient location right on PCH. * Feels safe. Cons: * Limited privacy. Some financial discussions took place in desk areas with low walls. Feels like an open space. * Only open until 5 PM. * Closed on Saturdays.

The plan was to get in and get out as quickly as possible…read more And that's exactly what happened! I just needed to make a withdrawal for a cashier's check. Only one person ahead of me so my quckie in-and-out plan was pretty much in the bag. There was only one teller and her customer looked like whatever transactions she had was going to be complicated. Another decided to open up a window since the line behind me got long all of a sudden. (3 or maybe 4 people in a matter of a couple of minutes? I came in at a good time!) While doing my transaction, the teller (possibly a supervisor) asked if I was interested in opening a checking account. I declined immediately (because I really don't need it) but he gave me something to think about when he said I would get free services included should I consider it due to my account's standings: free safe deposit box and no-fee cashier's checks were the ones that hooked my interest. He was multitasking and completed my transaction as well as gathered paperwork to review should I be interested. I was literally out of there less than 5 minutes. It was a really good and quick run! I will consider the other perks and probably avail of them in the near future.

The employees at this Chase are so lovely and friendly. That alone would make me go out of my way…read moreto come to this branch! Pilar specifically was extremely helpful and also put a smile on my face!

This review is specifically with my interaction with Annette. Came in late afternoon on Friday. I…read moredidn't have my account info but Annette found it right away. Super kind, great demeanor, fast and efficient. I was in and out in minutes and Annette made the whole process fast, easy and very pleasant. Thank you!

I was in the area for Breakfast. I was planning on having Breakfast at a CASH ONLY place (Wendy's)…read more Once I arrived I realized that I did not have cash in my pocket. I figured no worries there is a Bank right across the street. I have seen this Bank 100's of times but never stopped, come to think of it I have never really seen anyone go inside. I pulled out my ATM Card to withdraw maybe $40 and I was hit with a $3.00 service charge. The ATM looked like I just stepped out of a DeLorean after hitting a speed of 1.21 gigawatts. I was lucky this machine even worked. I despise greed & this business just made my list of places I would not pee on if they were on fire. I know that is harsh but when this business fails they will probably eventfully asks themselves what they could of done differently and not being so greedy will probably never make the list and that is sad. I will make sure I have money next time around. I will also make sure if I hear someone talking about having to hit up the ATM that I tell them the service charge that is going to be associated with their transaction and hopefully change their mind in giving this place one cent of business.

I forgot my ATM card and needed to do a deposit, so I walked in, got in line and started to…read morecomplete paperwork. Staff noticed and made the correct assumption that I'm doing exactly just that. So, he asked to make sure, "Are you doing a straight deposit?" Yes. "You know; it would be a lot easier if you used the ATM..." (I really hate interrupting anyone while they're talking, but had to in this situation.) "I know. But I don't have my card." (Duh...) He lets out an uncomfortable chuckle, "Oh. Well. Next time then." What the heck was THAT?! What's even more annoying was that I was next in line! I've been to this bank tons of times mostly to use the ATM. I've also done other transactions that required the assistance of a teller. But THAT was a first. Here's hoping it's the last.

Unless you have a free half hour or just need an ATM, the single teller and long line are…read morefrustrating to say the least. I don't understand how they don't have a backup teller when they are busy. The manager is in the lobby trying to help people who simply need an ATM. If I were him, I'd jump on one of the vacant teller stations and try to help folks get through the line. Will never change I guess, so factor in extra time if you need to use a teller for your banking. Wish they would address this issue.

UPDATED REVIEW 2023 - This was the first day I've ever come in here and there was not a soul in the…read morebuilding. Yes. I know it sounds ridiculous, but honestly... One of the employees explained to me why this is so. Specifically on a Saturday afternoon after COVID lockdown. The two reps working today were very nice and accommodating AND I came in right before my birthday, so they wished me a Happy Birthday before I left. Thank you! Best visit ever.

I went to this Bank of America location because I had closed my accounts in 2024 and needed copies…read moreof my bank statements for the year for tax purposes. I was told at the Marina del Rey location that I could only do this by calling BoA customer service. I was unable to get past the automated responses since my accounts are closed. The system just hung up on me. Frustrated, I got in my car and drove to this Manhattan Beach location. I was helped right away. Lorena printed the statements. I was treated well and with respect. I wish all locations had the same level of service. Maybe I would not have closed all my accounts. Thank you, Lorena. I appreciate you.

This is a really pretty bank - very unusual architecture. And inside, it's shockingly efficient…read more The complete opposite from my local Chase. They were well-staffed and everyone was friendly. Easy parking. I was in and out in a few minutes. I really wish this was my branch. Well done.

I am here with an insurance check jointly made out to me and chase. No one who works here can find…read morethe stamp they need to endorse it with. This is absolutely ridiculous. They have asked me to go to another branch and see if someone there would be able to help me.....

I have been a Kinecta customer for years, but I have never been inside a branch because I do…read moreeverything online. I finally visited a branch because I had a boatload of coins that I wanted to deposit after learning they have a coin counter that is free for members. This branch is small, but the customer service is like a 5 star resort. I was greeted immediately and the associate that helped me guided me through the process of how to use the machine. What a great amenity to have at a bank.

The Baseline: For a bank I need to do easy transactions, the staff needs to be helpful, and the…read moreservices offered must be good. Service: Everyone of the staff i have dealt with has been friendly and as helpful as they could be. I had a recent transaction with an ATM issue on getting a check back and the staff here were very helpful. Facility: Great facility that is clean and decorative to the season. Bathrooms were clean too. The area is well set up for the offered services.

There are certain places that just feel like they were meant for you, and for me, it's this US Bank…read morebranch right here in Manhattan Village. Whenever I'm out and about--often right before I head off to enjoy a meal over here and return to one of my homes--I find myself popping in here. While I've visited other branches, like the one in Gardena when I'm running errands, this location is home base. It's truly where I've found "my people." My Dream Team The service here is consistently, wonderfully pleasant, but there is a special trio that makes every visit a total highlight: Carina, John, and Karen. * Carina: Love her! Not only is she incredibly helpful and kind, but we are fashion soulmates! We have the exact same taste in trendy jewelry and style, which makes our chats so much fun. * Alvia: Another sweet lady with a lovely name tyat means bright and noble as she shines radiantly inside and outside. * John: He is a master of style! He dresses with such flair that he reminds me exactly of how I style the mannequins in my own businesses--the kind of look that turns heads and sells itself to clients all over the globe. * Karen: She is, without a doubt, the second-best "Karen" I have ever known in my entire life. She is such a sweet, genuine gal, and I adore her. Why I Keep Coming Back I'm a very outgoing person so I don't just want a transaction; I want a real customer service connection! Every time I drop by, these three provide the most delightfully positive, upbeat service, and we always get into the most interesting, random, and funny conversations. It's never just "banking"--it's a social visit with friends who happen to be total pros at what they do. Honestly, I hope they all get promoted, showered with raises, and stay right here in this branch forever. They are such genuinely charming, well-raised, and marvelous people. They turn a routine chore into a highlight of my day. Thank you, Carina, John, and Karen, for being exactly who you are. You three are pure good vibes, and you make banking here an absolute delight. You really are the heart of this branch! Cheers to you all!

Very poor customer service. Been a customer for over 30+…read moreyears, people standing in line, no one helping anyone, so sad. Once an Associate assisted the lone teller our experience improved dramatically. The gentleman was very helpful, kind, considerate and accomodating

I have never reviewed a bank before, but felt that I needed to convey my experience with Bank of…read moreManhattan. Specifically, with regard their mortgage division. In the past 5 years, I had refinanced twice in order to take advantage of the plummeting interest rates. I had used Todd Fite from Coast Capital in Hermosa Beach and always had a great experience. With rates incredibly low these days, I decided to explore a refinance. So I called Todd only to find out that they had merged with Bank of Manhattan. Honestly, I was concerned that the low rates and great customer service that I had been accustomed to receiving would have disappeared with the merger. Todd assured me that my experience would be the same if not better than before. Boy was he right! I had never had a complaint with Coast Capitol as their service, rates, and Todd were top notch. I can only describe my experience as flawless. Let me explain why: The application process was painless, fast and started on a Thursday. As always, Todd quickly prepared everything and provided a small but typical list of docs he needed. We locked in an awesome rate with absolutely NO Fees! Also, they create online access so you can see exactly what's going on with your loan and even submit docs (if necessary) 24/7! The next day, I was contacted by the appraiser and we scheduled the appraisal for the following Tuesday. By the following Friday, I was contacted by a very professional and kind Bank of Manhattan loan processor, Hilda. She advised that I received total loan approval! I asked Hilda if this was really a full loan approval or that "things were going really well." She confirmed that the loan had officially been approved! I had to contact Todd because I have NEVER had any loan move this quickly. Todd also confirmed the approval and explained that since they handle everything including in-house funding, the efficiency, communication, and promptness has only gotten better. Here is the best part of this refi. I was reviewing the good faith estimate and noticed that my interest rate dropped an eighth! I called Todd, who advised that rates had actually dropped since we locked and he was able to renegotiate the interest rate WITHOUT any additional fees!! Okay, so plain and simple. Bank of Manhattan and Todd Fite ROCK!! All the benefits of a big bank with that small town personal service that you normally don't get from large financial institutions... Here is Todd's number (310) 798-5512, you will not be disappointed!

Not very happy right now with this bank..... When I purchase my next piece of property, I will not…read morebe coming back to the bank of manhattan for my mortgage loan. I tried to set up the direct payment since the first billing statement came in back in May 2013. It never happened. So then I resubmitted it in October and was under the impression that it was finally taken care of. It was not and they sent me to COLLECTIONS over a 10 day late payment, which I never received a statement, notice, phone call till it was too late. I had never made a late payment before so I would have thought that some warning would have been set in place. Also their "call center" is some company outside of the US, and they have really thick accents which makes it even more difficult and annoying to have to work through any issues. It is December and once again, I did not receive a statement?! I don't understand where the disconnect is, and I have called twice this month to speak with the loan department and cannot reach anyone on the phone. I pay my bills on time. My credit is stellar. I do not want to jeopardize it because a company can't figure out how to set up a program that they OFFER to their "customers".

I received very good help from both Sara Lemus and Gracie here at Bank of America in Manhattan…read moreBeach. They were both extremely helpful, patient, kind, informative and professional to me as a customer. It's nice to deal with such good people when banking. Bank of America is VERY lucky to have those two as their employees. They represent their company well and make Bank of America look great!

BoA is widely recognized as the shadiest and least trustworthy of the major banks. This particular…read moreoffice is no exception, a time wasting den of absolute crooks with those forced "courteous" smiles, who despite having an appointment, still take :20 to even get to you. Tough to run a business when every interaction, online or in person, takes...for....ever... More importantly, as anyone who's dealt with them knows, BoA has a deservedly terrible reputation for hidden fees, changing terms, and basically "stealing" everything they can get their hands on (legally they will send you an exhaustive form letter in 8 point font, but you know what I mean). Buyer beware -- there are lots of other options, particularly online banks who are FDIC insured and will treat you and your business much better. Don't trust these jokers!