This is just an update to my previous review. I would like to say I am still so happy with this…read morebranch and Monica. I have called her at least a handful of times since that first call she made to me because of random questions and Possible fraud and every time she's answered my questions and been available if she wasn't available right then and I left a voicemail she called me back the very next business day Citibank Monica deserves a raise or something. She is amazing.

Citibank.. I just spent 5 hours trying to cancel a credit card.. I was passed around 12 times and…read moreno one could help. Everyone talked like they were underwater making it extremely difficult to understand and hear what they were asking.. Now involve a 93 year old man to this wonderful situation. He is yelling at them that he can not understand them and they continue to transfer to another person. THIS went on for two hours and nothing was resolved. So so sad that companies are out sourcing to companies with terrible employees.

Outstanding Service from Manager Shakeh! I'd like to thank…read moremanager Shakeh for her outstanding service. My family and I have been banking here for about a year, and she has always resolved our issues quickly and professionally. She also consistently keeps us informed about the best available offers. Thank you, Shakeh, for your excellent service -- and thank you, Wells Fargo, for having managers like her. Highly recommend this branch!

This review is specifically for Shaqeh Simonyan (personal banker):…read more I had a property lose my cashier's check, which was purchased in September. I made an appointment online, to work through my options. Shaqeh called me the evening prior to my appointment, to ensure I brough along all pertinent documentation with me, the following day. Day of my appointment, she was extremely personable, knowledgeable (even though this was the first time dealing with a lost cashier's check), patient and kind! She was absolutely amazing, and should be recognized by her branch, for the rockstar that she is! For those of you who have had less-than-ideal interactions with staff at this branch, it could possibly be beneficial for you to make an appointment with Shaqeh, to see if she could assist you! A+ customer service!!!!!

This branch has always been helpful to me. They are very…read morebusy usually and try to get to every customer as soon as they can. 4/5 as they could have more staff, but they are trying to do the best they can and do actually help you in a timely manner. And I applaud the bilingual staff! I'm not fluent in Spanish, but I appreciate the branches efforts to help ALL customers!

Very disappointing experience with Wells Fargo today 9/12/2026. My visit on Saturday was incredibly…read moreslow and frustrating. There was clearly a line of customers waiting, yet multiple tellers were in the back while only one teller was handling everything up front. The staff seemed very inattentive and lacked any sense of urgency. Unfortunately, this isn't just a one-time experience--during all of my visits, the service has been consistently slow and sluggish. It often feels like there is very little concern for customers' time or for providing efficient service. Wells Fargo really needs to improve its customer service, staffing, and overall sense of urgency. Waiting unnecessarily while employees are available but not assisting customers is unacceptable. Moved all my funds to CitiBank.

I was in a pickle and lost my cashier's check but they were kind in replacing it. Thank you.read more

I've never felt so discriminated against whilst banking at a Chase branch. I've been banking on and…read moreoff with Chase for over 11 years and this has to have been one of the worst branches to deal with. Irina, the branch manager is extremely rude over the phone, she had such an attitude when I spoke with her, regarding a transaction and hung up on me! Prior to the phone call, I went in to withdrawal. Th transaction delayed after being asked a million questions. What are you doing with this money? (It's my money??) Not yours? I feel unsafe that you are leaving here with that much? What are you investing in. What do you do..question after question after question. Until I finally was authorized to take my money out of the institutionalized prison that holds my money! Never coming back- no thank-you. You would think they'd want business and clients- guess not.

I went to 2 other Banches with 0 to little help. I came to Citris Heights Branch just by accident…read more They were very helpful and figured out what I needed and helped getting things taken care of. Should of come here 1st!

After 6 trips to the bank at 3 different branches, this branch was extremely helpful and finally…read moresolved our business banking problem. Hilario in business banking was a wealth of knowledge and patiently walked us through what the problems were. Things moved quickly and he made sure all of our questions were answered. What great service!

Vanessa is amazing she has been a great asset to my family my daughter is signing up for an account!read more

I had a wonderful experience working with Shannie denis today. I came in looking to start a…read morechecking account today and she was extremely helpful answering my questions and concerns. She had us in and out quickly and professionally.

Shout out to Ashlyn at SAFE Credit Union on Hazel & Madison Aves. I made an appt to take care of a…read morepersonal matter. A day prior to the appt., she called to confirm and asked for any additional info I could provide to help her be better prepared for the appt. I was so impressed with her followup. On the day of the appt she met with me right way. It was one of the smoothest transactions I could hv ever imagined. Thank you again Ashlyn (forgive me if I've misspelled your name). This location was very easy to find. There's plenty of parking. I was greeted as soon as I walked in. The staff that were present were very personable and friendly (just like Aslyn). Although I'm not a member of this credit union, I would highly recommend it if you are looking for a customer friendly, personable and welcoming financial services business.

I went in there yesterday about 4 fraudulent charges to our checking account, as someone skimmed…read morethe card. The guy at the front desk was not terribly helpful when I explained the problem cocks his head and gave me a "really lady?" look. Then I asked for the manager who finally came over. I explained the problem again, and she and the guy started snickering. When I asked if they thought it was "funny", she quickly backtracked and said no, that it was something the guy said. Then she said I'd get a "provisional credit" if it went through. (We got denied today, I got the email saying why). I left, rather disappointed with the lack of service. I've been a member since 1988. Do better!!

Marina Barbaryan epitomizes this bank, a highly skilled specialist fluent in three languages. The…read morebank itself is satisfactory, but my primary reason for choosing it is Marina, the embodiment of this establishment. All of my accounts, including the business account, are held here.

How long does it take to replace an ATM? It has been more than four months. This is the only Bank…read moreof America I have in miles. These people are not prioritizing the public.

I will say that many credit unions have more of a family-oriented atmosphere than the big name…read morefinancial institutions such as Bank of America, Chase, and Wells Fargo. And "SAFE Credit Union" is no exception. Based in Folsom (where their headquarters are) and serving the greater Sacramento area as well as Yuba, Sutter, El Dorado counties and parts of the Bay Area, this has been my go-to place dating back to the late-2000's. The location I am focusing on is directly on Madison Ave. and adjacent to San Juan Ave. in Citrus Heights. This location does have a drive-thru ATM machine as well as a single walk-up ATM machine outside. They do provide ample parking from two separate entrances. Once inside, the interior of this credit union is quite open and spacious. There are several areas where you can sit and wait as well as a respectable amount of cubicles where many of the bankers provide questions on loans (personal, student, home equity, vehicle) as well as mortgages, money market, and IRA's. The area where the tellers work is also spacious while the line moves rather quickly. Some of the major advantages that this credit union offers is free checking, no ATM fees at non-SAFE credit unions, low interest credit cards, and overdraft protection. I've taken out several loans where the monthly payments have not been too expensive which is a huge plus. Their mobile app is also very handy where you can transfer money with ease while navigating through all your accounts. All in all, "SAFE Credit Union" is an above average place to serve all your banking needs. My rating, four stars.

Worst company to ever do business with especially auto loans. I had an auto loan through them in…read morewhich I never missed a payment in 4 years but when I moved out of state and decided to pay off the loan the trouble started. I'm currently fightinh to get the vehicle registered in the new state do to the bank claiming over and over that they sent proof of pay off and a release of interest for the vehicle. as of now I have a truck sitting in my driveway that I can't drive do to registration being expired but can't get it registered in the new state I'm in and sadly the truck is payed off just to look good as a driveway ornament. Dont do business with this lazy company if your smart