I have banked at this bank for like 30+ years and I've always liked them, but they recently have…read morestarted on their mobile app making you jump over hoops to try to deposit a check that they could totally see in their pictures so I would give them a zero if I had the chance and I'm sure I won't hear from anybody from this location or corporate , but they're turning into a piece of junk bank and I think I might have to just switch banks because the customer service is horrid even if you go in the bank. It's not good customer service anymore. I was there the other day for the first time in a long time and was shocked how I was treated. Really really bad customer service they deserve a zero

Our Citibank account was hacked. We couldn't believe it! They got 2 nice sized withdrawals & then…read morethe alarms went off to notify us of unusual withdrawal activity to our account. My husband called our local branch & spoke with Monica Buckner. Monica helped with what she could over the phone but then asked us to come into the bank first thing the following morning so we could get the help we needed to straighten out our account. We drove over to the Sunrise Blvd Citibank in Citrus Heights...our closest branch. We were there when they opened but Monica had already been previously booked for that day so the branch manager, Michelle Brown, took care of us immediately. I can't begin to tell you the care, empathy, compassion & customer service we received from both women. (Also a shout out to Zoriana for her help setting up our new cards. So courteous & patient.) Michelle, the branch manager, spent over 3 & a half hours with us! She closed our old account, composed a new profile & opened a new acct for us. We spoke with the fraud dept & filed a claim. Michelle, also suggested that we file a police report, which we have done. New debit cards were issued & activated. Our old debit cards deactivated. Thank you, Zoriana. Michelle linked my credit card to our acct as it wasn't before. She printed out our transaction journal so we have a list of companies we need to change our account number with. She also helped me with my Thank You points, which are substantial. Then we took out a consolidation loan that has a much lower percentage rate so we'll save money in the long run. Many, many phone calls & her patience with us was off the charts!!! Thank you so very much to all @ Sunrise Blvd Citibank. We truly appreciate you.

I've banked with Wells Fargo for many years, never had a single complaint. As a person on S.S. and…read morea couple of small pensions my income is quite limited but I have never felt like a 'small' customer when interacting with Wells Fargo. I've always been very happy with Wells Fargo's services.

Outstanding Service from Manager Shakeh! I'd like to thank…read moremanager Shakeh for her outstanding service. My family and I have been banking here for about a year, and she has always resolved our issues quickly and professionally. She also consistently keeps us informed about the best available offers. Thank you, Shakeh, for your excellent service -- and thank you, Wells Fargo, for having managers like her. Highly recommend this branch!

This branch consistently misses the mark for customer service, not because the tellers are rude or…read moreunhelpful... no the tellers are always great. It's just that there are not enough of them. And now - in what seems like an effort to hide this fact - the company has remodeled the lobby, reducing the tellers stations to 4! No matter, they rarely ever had more than 3 working at any given time anyway. I would love if I never had to come in but there are certain deposits i must do that require an in-person visit, so the choice is not mine to make. This has no reflection on the tellers at this branch. They are all wonderful.

If there was a way to leave a negative score review this would be my lowest review to date -- ever…read more And for someone who's left over 200+ reviews on Yelp that should be an indicator. The staff and management at this branch have reached an all time low in customer service. I visited today to get a check simply endorsed by the branch so I could cash my check for my homeowners insurance claim. I went in and spent about 30 minutes, just to be told that "Sorry our system isn't working... but if you wait about 10 minutes it should get resolved" So I waited, patiently... I didn't expect it to take so long so I kindly went back up the counter and said "I have to leave for an appointment, I can come back later." I was met with a "Sure, come back after and we can get it taken care of." I promptly returned about 1 hour later and waited for Rajni to tell me "I'm sorry, I can't do it now, you will have to do it tomorrow, I'm short on bankers and can't help you right now..." So I booked an appointment for the following day and am absolutely befuddled with the fact that me being a customer of Wells Fargo can't receive service for something, not once, but twice.

I've never felt so discriminated against whilst banking at a Chase branch. I've been banking on and…read moreoff with Chase for over 11 years and this has to have been one of the worst branches to deal with. Irina, the branch manager is extremely rude over the phone, she had such an attitude when I spoke with her, regarding a transaction and hung up on me! Prior to the phone call, I went in to withdrawal. Th transaction delayed after being asked a million questions. What are you doing with this money? (It's my money??) Not yours? I feel unsafe that you are leaving here with that much? What are you investing in. What do you do..question after question after question. Until I finally was authorized to take my money out of the institutionalized prison that holds my money! Never coming back- no thank-you. You would think they'd want business and clients- guess not.

Employees in this branch need to be trained on customer service, not just checking boxes. They do…read morenot think! The computers control them. Management style??? None...

After 6 trips to the bank at 3 different branches, this branch was extremely helpful and finally…read moresolved our business banking problem. Hilario in business banking was a wealth of knowledge and patiently walked us through what the problems were. Things moved quickly and he made sure all of our questions were answered. What great service!

I deposited several checks. I was told my funds would be available the next business day meaning…read moretoday. I check my balance, all funds released except there is a new hold on 1 check! All checks verified through controllers office. Now I'm forced to pause my business again for a 9 day hold. Closing this account ASAP. THE HAVE HORRIBLE CUSTOMER SERVICE. I've been on hold for 23 minutes already. I wish i could score them a 0

I had a wonderful experience working with Shannie denis today. I came in looking to start a…read morechecking account today and she was extremely helpful answering my questions and concerns. She had us in and out quickly and professionally.

I am a Senior Citizen and opened a new account at Patelco Credit Union today. I was fortunate to be…read morehelped by Shannie Dennis. She was professional, patient, and very kind. She made the whole process, smooth and stress free. Excellent Customer Service with a warm, personal touch. Her managers should definitely consider giving her a raise. She truly deserves it. Thank you, Shannie, for making me feel so welcome.

Chong is an amazing branch manager. She educates and cares about her members more than 99.9% of…read morepeople on earth would. Highly recommend.

I went in there yesterday about 4 fraudulent charges to our checking account, as someone skimmed…read morethe card. The guy at the front desk was not terribly helpful when I explained the problem cocks his head and gave me a "really lady?" look. Then I asked for the manager who finally came over. I explained the problem again, and she and the guy started snickering. When I asked if they thought it was "funny", she quickly backtracked and said no, that it was something the guy said. Then she said I'd get a "provisional credit" if it went through. (We got denied today, I got the email saying why). I left, rather disappointed with the lack of service. I've been a member since 1988. Do better!!

Marina Barbaryan epitomizes this bank, a highly skilled specialist fluent in three languages. The…read morebank itself is satisfactory, but my primary reason for choosing it is Marina, the embodiment of this establishment. All of my accounts, including the business account, are held here.

How long does it take to replace an ATM? It has been more than four months. This is the only Bank…read moreof America I have in miles. These people are not prioritizing the public.

I will say that many credit unions have more of a family-oriented atmosphere than the big name…read morefinancial institutions such as Bank of America, Chase, and Wells Fargo. And "SAFE Credit Union" is no exception. Based in Folsom (where their headquarters are) and serving the greater Sacramento area as well as Yuba, Sutter, El Dorado counties and parts of the Bay Area, this has been my go-to place dating back to the late-2000's. The location I am focusing on is directly on Madison Ave. and adjacent to San Juan Ave. in Citrus Heights. This location does have a drive-thru ATM machine as well as a single walk-up ATM machine outside. They do provide ample parking from two separate entrances. Once inside, the interior of this credit union is quite open and spacious. There are several areas where you can sit and wait as well as a respectable amount of cubicles where many of the bankers provide questions on loans (personal, student, home equity, vehicle) as well as mortgages, money market, and IRA's. The area where the tellers work is also spacious while the line moves rather quickly. Some of the major advantages that this credit union offers is free checking, no ATM fees at non-SAFE credit unions, low interest credit cards, and overdraft protection. I've taken out several loans where the monthly payments have not been too expensive which is a huge plus. Their mobile app is also very handy where you can transfer money with ease while navigating through all your accounts. All in all, "SAFE Credit Union" is an above average place to serve all your banking needs. My rating, four stars.

I went in just wanting to 2 twenty's and 3 fives into tens and singles. What could be simpler?…read moreWell, I did not have my wallet with me, so the wouldn't do it!!!! They said they have to have my card. To make change!!!!! I was disgusted. I went down the block to another bank where I did not even have an account and they did without question !!!