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    Chase Bank

    3.2 (17 reviews)
    Open 9:00 am - 5:00 pm

    Services - Chase Bank

    Personal banking

    Chase Bank Photos

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    Recommended Reviews - Chase Bank

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    2 years ago

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    7 years ago

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    6 years ago

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    2 years ago

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    7 years ago

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    7 years ago

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    8 years ago

    Helpful 1
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    6 years ago

    This bank is nice and clean. The security guard is friendly. The bankers are also friendly and fast. I came in and out.

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    8 years ago

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    15 years ago

    Helpful 3
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    9 years ago

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    11 years ago

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    9 years ago

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    12 years ago

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    17 years ago

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    14 years ago

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    14 years ago

    Why the bad reviews for this chase? Customer service was on point, it just looked a little ghetto lol

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    Ask the Community - Chase Bank

    Review Highlights - Chase Bank

    Juan is the branch manager and I always feel that I get a personalized service from her.

    Mentioned in 2 reviews

    Read more highlights

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    Citibank - Store front.

    Citibank

    (38 reviews)

    I have banked at this bank for like 30+ years and I've always liked them, but they recently have…read morestarted on their mobile app making you jump over hoops to try to deposit a check that they could totally see in their pictures so I would give them a zero if I had the chance and I'm sure I won't hear from anybody from this location or corporate , but they're turning into a piece of junk bank and I think I might have to just switch banks because the customer service is horrid even if you go in the bank. It's not good customer service anymore. I was there the other day for the first time in a long time and was shocked how I was treated. Really really bad customer service they deserve a zero

    Our Citibank account was hacked. We couldn't believe it! They got 2 nice sized withdrawals & then…read morethe alarms went off to notify us of unusual withdrawal activity to our account. My husband called our local branch & spoke with Monica Buckner. Monica helped with what she could over the phone but then asked us to come into the bank first thing the following morning so we could get the help we needed to straighten out our account. We drove over to the Sunrise Blvd Citibank in Citrus Heights...our closest branch. We were there when they opened but Monica had already been previously booked for that day so the branch manager, Michelle Brown, took care of us immediately. I can't begin to tell you the care, empathy, compassion & customer service we received from both women. (Also a shout out to Zoriana for her help setting up our new cards. So courteous & patient.) Michelle, the branch manager, spent over 3 & a half hours with us! She closed our old account, composed a new profile & opened a new acct for us. We spoke with the fraud dept & filed a claim. Michelle, also suggested that we file a police report, which we have done. New debit cards were issued & activated. Our old debit cards deactivated. Thank you, Zoriana. Michelle linked my credit card to our acct as it wasn't before. She printed out our transaction journal so we have a list of companies we need to change our account number with. She also helped me with my Thank You points, which are substantial. Then we took out a consolidation loan that has a much lower percentage rate so we'll save money in the long run. Many, many phone calls & her patience with us was off the charts!!! Thank you so very much to all @ Sunrise Blvd Citibank. We truly appreciate you.

    Wells Fargo Bank - A sign that is backed with poor customer service.

    Wells Fargo Bank

    (41 reviews)

    This branch consistently misses the mark for customer service, not because the tellers are rude or…read moreunhelpful... no the tellers are always great. It's just that there are not enough of them. And now - in what seems like an effort to hide this fact - the company has remodeled the lobby, reducing the tellers stations to 4! No matter, they rarely ever had more than 3 working at any given time anyway. I would love if I never had to come in but there are certain deposits i must do that require an in-person visit, so the choice is not mine to make. This has no reflection on the tellers at this branch. They are all wonderful.

    If there was a way to leave a negative score review this would be my lowest review to date -- ever…read more And for someone who's left over 200+ reviews on Yelp that should be an indicator. The staff and management at this branch have reached an all time low in customer service. I visited today to get a check simply endorsed by the branch so I could cash my check for my homeowners insurance claim. I went in and spent about 30 minutes, just to be told that "Sorry our system isn't working... but if you wait about 10 minutes it should get resolved" So I waited, patiently... I didn't expect it to take so long so I kindly went back up the counter and said "I have to leave for an appointment, I can come back later." I was met with a "Sure, come back after and we can get it taken care of." I promptly returned about 1 hour later and waited for Rajni to tell me "I'm sorry, I can't do it now, you will have to do it tomorrow, I'm short on bankers and can't help you right now..." So I booked an appointment for the following day and am absolutely befuddled with the fact that me being a customer of Wells Fargo can't receive service for something, not once, but twice.

    SAFE Credit Union - Citrus Heights Branch - Large TV and waiting area

    SAFE Credit Union - Citrus Heights Branch

    (48 reviews)

    I will say that many credit unions have more of a family-oriented atmosphere than the big name…read morefinancial institutions such as Bank of America, Chase, and Wells Fargo. And "SAFE Credit Union" is no exception. Based in Folsom (where their headquarters are) and serving the greater Sacramento area as well as Yuba, Sutter, El Dorado counties and parts of the Bay Area, this has been my go-to place dating back to the late-2000's. The location I am focusing on is directly on Madison Ave. and adjacent to San Juan Ave. in Citrus Heights. This location does have a drive-thru ATM machine as well as a single walk-up ATM machine outside. They do provide ample parking from two separate entrances. Once inside, the interior of this credit union is quite open and spacious. There are several areas where you can sit and wait as well as a respectable amount of cubicles where many of the bankers provide questions on loans (personal, student, home equity, vehicle) as well as mortgages, money market, and IRA's. The area where the tellers work is also spacious while the line moves rather quickly. Some of the major advantages that this credit union offers is free checking, no ATM fees at non-SAFE credit unions, low interest credit cards, and overdraft protection. I've taken out several loans where the monthly payments have not been too expensive which is a huge plus. Their mobile app is also very handy where you can transfer money with ease while navigating through all your accounts. All in all, "SAFE Credit Union" is an above average place to serve all your banking needs. My rating, four stars.

    I went in just wanting to 2 twenty's and 3 fives into tens and singles. What could be simpler?…read moreWell, I did not have my wallet with me, so the wouldn't do it!!!! They said they have to have my card. To make change!!!!! I was disgusted. I went down the block to another bank where I did not even have an account and they did without question !!!

    Chase Bank - banks - Updated May 2026

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